Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/2/2016 was placed on ambassador...

account [redacted] for [redacted]. It has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order. The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. Please see attached. The complainant’s order 82001264 dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached. Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account.  We apologize for the delays. Please let me know if you need anything further.

To whom it may concern; Using the information provided we have determined that the complainant was the victim of credit card theft. Order # [redacted] for $383.70 and order #[redacted] for $131.20 were both placed on 8/10/2016, and shipped to a Brooklyn, New York address. A full refund for each...

individual order was processed on 10/14/2016. Please allow up to 3-5 business days for these funds to reflect back into the complainants account. The accounts containing the complainants’ credit card have been terminated and any identifiable information such as the shipping addresses, email addresses and computer IP addresses have been flagged in our system to prevent any future attempts from processing. Since the complainant was the victim of credit card and identity theft, we highly recommend they notify their banking institution and take all necessary steps to protect their personal information. Please let me know if we can assist any further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. After reviewing the information provided by the complainant we have confirmed that the complainant created a Plexus Worldwide Ambassadorship on 8/18/2015. Prior to the creation of all Plexus Ambassadorships each...

individual is required to agree to the Plexus Worldwide terms, conditions, policies and procedures.   Per section 1.G of the contractual agreement:  The Contract is valid for the period of one (1) year from the Date of Sign-up. Each year after that, the Contract may be renewed by payment of Annual Membership Web-Hosting Fee. The Ambassador, on the annual anniversary of the Date of Sign-up, must pay this fee when the Ambassadorship is to be renewed. 1.        The Ambassador expressly authorizes the Company to collect the annual renewal fee using payment method saved to their Ambassador account.   If a Plexus Ambassador wishes to terminate their ambassadorship they may do so by completing the Plexus Worldwide Ambassador Cancellation Form available in their back office, or by submitting in writing a cancellation request to [redacted] A review of our system confirms that no cancellation form or letter was submitted prior to their renewal date of 8/18/2016. Although no form was submitted prior to the renewal date, as a sign of good faith, Plexus has terminated the complainant’s ambassadorship and refunded the Annual Membership Fee. A refund request was submitted and processed on 8/19/2016 in the amount of $34.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by Plexus in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until Friday, July 21, 2017 for Plexus to refund my account. In the copy of their last e-mail to me, below, it states that a refund was issued on July 14, 2017, and it states that refunds typically take 3-5 business days to reflect back to my original payment method. July 21, 2017, will have been 5 business days.If I receive a refund by july 21, 2017, I will consider this complaint resolved.This is a copy of the last e-mail I received from Plexus regarding my refund...To [redacted] Jul 14 at 1:34 PM [redacted], I received the response from your Banking institution, showing that those funds have not processed. I brought this information back to our refunds manager, who again confirmed that the refund was processed correctly and Plexus no longer has these funds. Although I have been unable to identify the root cause of this confusion, as a sign of good faith I’m going to go ahead and issue a new refund. Since your April and May orders have already been refunded,  I will be required to issue this new refund on an older existing order. For your reference, this refund will be issued to your March 22nd order # [redacted]. A refund of $127.97 was issued on 7/14/2017. RMA # [redacted] Please be aware that refund typically take 3-5 business days to reflect back to your original payment method. Thank you for your patience as we researched this matter. Although we were unable to identify the root cause of this confusion, we are confident that this refund should resolve this matter. A follow up email will be sent to the Revdex.com informing them of this as well. If you have any questions please let me know. Cody M[redacted]Compliance Supervisor[redacted]
[redacted]
[redacted]
 
Thank you, 
[redacted]

Thank you for the opportunity to respond to this complaint. Upon careful review of the customers account and listening to all phone calls, I was able to determine that the refund request was submitted on the 14th of November as initially stated. The refunds department was a little behind in...

their processing and so it took 6 days instead of the 3-5 days given as the time frame. I do apologize for this delay and any inconveniences it may have caused however, the refund has been processed as of 11/20/2014.If I can be of any further assistance please do not hesitate to let me know.Thank you,Plexus Worldwide, Inc.

Revdex.com:
I was not able to open 2 of the attached documents.  I want to see that the account is actually closed.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shirley B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I received a response early Monday morning. Plexus apologized and indicated that it is working on resolving the issues I brought up. They also priority shipped the product along with some free product. I am willing to try the product once again and believe they will work on improving the issues I raised.
Regards,
[redacted]

I have tried a lot of different products and nothing ever worked for me until Plexus. It's not a quick fix! It's a choice to be healthy and Plexus has the products to help with that. I am so happy I decided to give it a shot! Great company, great products, great customer service and great prices.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as the refund is received. If it isn't received - I will be refiling my complaint.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account has been reviewed and...

the
complainant is within the customer return policy. The complainant’s 10/12/2015 order [redacted] will be refunded
$144.25. The complainant’s 11/12/2015 order [redacted] will be refunded $144.06.
Please allow 5-7 business days for these funds to reflect into the complainant’s
bank account. Please keep the upcoming holiday in mind and that banks will not
be open again until 11/30/2015. The complainant’s account has been closed. Please let me know if you need anything further.

I am very dis satisfied with the level of customer service within this company. Since 12/5 I have been sending emails and calling to complain about missing product within my shipment on 2 separate occiasions. I have gotten no response at all. I have paid for the product but nothing back. I have stopped taking Plexus and have advised friends to not bother. Its unfortunate as the product does work.

Thank you for the opportunity to respond to this complaint. After review of the account it is determined that the account has been deactivated and all payment information removed.I am unsure as to the delay in the cancellation process and apologize for the inconvenience it may have...

caused. If we can be of any further assistance please, do not hesitate to let us know.Thank you,Plexus Worldwide, Inc.

Best products ever!!!

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/6/2016 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 1/11/2016 has been refunded, $47.08.
The complainant’s order [redacted] dated 2/11/2016 has been refunded, $43.08.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

While I am satisfied with the rapid response after filing the Revdex.com complaint;  waiting an additional 5-7 business days (~10 days) to refund my money seems excessive, particularly since it required a Revdex.com complaint to resolve.  The company has had my money in their account for 23 days.  If they treat 100 people as they have me with the same amount in dispute, that's  in excess of 13 thousand the company is earning interest on while customers wait.  I will be satisfied when my refund is deposited into my account.  It took no time for the accounts to be debited, it is only fair they be refunded promptly.[redacted]

HORRIBLE customer service. Not because of anyone at customer service but because the company does not have enough customer service agents. Try calling for help... on hold for at LEAST 1 hour. No joke. I am on 90min now. Try emailing them... no response for MONTHS. I have been emailing (over and over again) since 11/2015. It is now 02/01/16. STILL no answer! HORRIBLE business. HORRIBLE.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant was in contact with our customer service
department to track their order [redacted] and was provided tracking number [redacted]
The complainant’s order [redacted] was delivered today 12/7/2015 at 11:32 am
local time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the delay. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The customer accounts [redacted] and [redacted] have been closed. The monthly auto shipments have been canceled.
The provided complainant email contacted our customer service department by email on 1/25/2016 to request that future monthly auto shipments be canceled. Please see the attached. All orders that processed after that date will be refunded in full. We will also make an exception for an order dated 1/22/2016. However we were not able to locate any email dated back any further with the provided email or the email on the customer accounts, [redacted] requesting to cancel. If the complainants wish to be refunded any further orders please provide substantiation of their request to cancel these accounts at an earlier date.
The complainant’s order [redacted] on customer account [redacted] dated 1/22/2016 has been refunded, $80.63.
The complainant’s order 8[redacted] on customer account [redacted] dated 1/27/2016 has been refunded, $80.63.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to resubmit a second response to this complaint. The complainant's refund has been processed today, 12/17/2015 by Plexus Worldwide. The 5-7 business days is a estimated amount of time that it now takes the complainant's banking institution to complete processing the refund and for the funds to reflect back into the complainant's bank account.
Please let me know if you need anything further.