Plexus Worldwide

I made a purchase in Aug. and received my products. I wasn't impressed, so I didn't place another order. I was charged again in October for an order I didn't place. I spent 50 minutes listening to the business' recording one morning and another 45 minutes holding in the afternoon, and still got no answer. Three emails (oldest one sent 3 weeks ago), have gone with zero response. I have to dispute the charge with my bank and was advised to have a new debit card issued so this wouldn't happen again. Really poor business practice with zero customer service.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide’s return policies can be viewed at...

[redacted]. Also please see the attached. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/4/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador refund policy minus the original shipping costs and the accounts signup fee. The complainant’s order [redacted] dated 1/4/2016 has been refunded, $262.81. Please return your unopened products to [redacted] The complainant contacted our customer service department by email on 2/26/2016 to request that their order [redacted] be canceled. This was too late to cancel this order but this is within the ambassador return policy to refuse the order upon delivery. The complainant’s order [redacted] dated 2/26/2016 has been refunded, $157.24. Please mark this order and REFUSED and return to the post office when delivered. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $109.25.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[redacted] To whom it may concern;
Thank you for the opportunity to respond to this complaint.

size="3">Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant contacted our customer service department by email on 12/11/2015 to request that future monthly auto shipments be canceled.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Per the Plexus Worldwide Policies and Procedures section 6.F "Payment Default" any payment that is not supported by sufficient funds or that is returned uncollected constitutes a breach...

of Contract. The Company will assess a handling fee of twenty-five dollars ($25 USD or equivalent local currency) for all payments lacking sufficient funds. We have reviewed the complainant's Plexus Ambassador account and determined that a check was returned for order #[redacted]. This order was in the amount of $31.71. As a result of this returned check, order #[redacted] did not process and was cancelled on 5/31/2016 (Please see attached image) and no funds were recieved. Additionally we determined that we have received funds for order #[redacted] in the amount of $132.37. While this was not the order associated with the returned check, this order was stopped as well due to the hold with the complainant's account. As a result of this order not being shipped Plexus has issued a full refund in the amount of $132.31   (Please see attached image.) Please allow 5-7 business days for these funds to reflect back onto the complainant's bank account. In accordance with the Plexus Worldwide Policies and Procedures section 6.F the complainant;s account was placed on a suspension and all additional order have been stopped until the complainant has paid the $25 return check fee for order order #[redacted]. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I got an email from them today saying they are refunding me $124.50 so that is good. I hope they also stop all shipments, but I think we are good. Thank you
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does follow through with what it claims it will do, I will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/4/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. However we will also make an exception and refund the requested January order as well. The complainant’s order [redacted] dated 1/26/2016 has been refunded, $140.25. The complainant’s order [redacted] dated 2/26/2016 has been refunded, $140.25. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Although the canceled my ambassadorship which I paid for in December for a year. I did not ask for that I just didn't want this order they were trying to send me 
Regards,
[redacted]

[redacted] To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/27/2015 has been refunded in full, $93.91. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

I started/signed up for plexus on 9/30. I tried their products and it made me sick. So I called to cancel being ambassador and from getting any other orders sent to me. Then on 10/26 they charged my card again for a order I didn't want and I didn't place with them. I have tried to call them that day and thevening phone number for them kept hung up on me because they wasn't able to take my call at that time. I have emailed them at the email that they said to email to get a refund. It sent me a automatic message and said that it signed me up for a ticket. I haven't heard back from them yet. I am so tired of this business.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The Complainant’s Customer Account [redacted] created 7/24/2015 has been...

closed. The monthly auto shipment has been canceled. The Complainant’s Ambassador Account [redacted] created 9/8/2015 has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] was placed on the Ambassador account and is unfortunately not eligible for the 60 day money back guarantee. In the interests of resolving this complaint the order will be refunded outside of policy minus the original shipping charge of $4.05. Please see the attached Return policies. The complainant’s order [redacted] dated 1/28/2015 has been refunded, $150.39. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for allowing me to respond to this complaint. We currently do not have a refund guarantee on our Annual fees therefore no refund was due. We have however made an exception and refunded the $34.95 to the complainant.I hope this meets the satisfaction of the...

complainant. If you should need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/8/2016 has been refunded, $84.99. This order was refused with tracking number [redacted] and is still in transit to Plexus Worldwide.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/15/2016 has been assigned the USPS...

tracking number [redacted]. However this tracking number does not currently show any shipping movements. If this order does ship in the future the complainant may keep this order.   The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. After a review of the complainant’s information we were able to determine that the complainant had agreed to the Ambassador Refund policy when they created their Plexus Ambassadorship on 2/4/2016.
Plexus Worldwide’s return policies can also be viewed at [redacted]. Also please see the attached.
Per the Plexus refund policy:
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant had placed an order for the Plexus Accelerator+ on 6/16/2016 (Please see attachment.)
Unfortunately they did not contact Plexus until 8/11/2016.
Since this refund request was outside of the allotted timeframe provided by Plexus Worldwide the complainant's request was denied.
Plexus Worldwide takes all product concerns very seriously. The Plexus Quality team was established to document and evaluate all health concerns associated with our products.
If the complainant can provide sufficient documentation to substantiation their medical claims Plexus would be happy to reevaluate the refund decision.
Until the complainant provides documentation to substantiate their health claims Plexus Worldwide has decided that it is in the best interest of all parties to end our contractual agreement with the complainant.  
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s orders [redacted] and [redacted] have all been refunded in full.  Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order’s [redacted] and [redacted] have been
refunded.The...

complainant’s account have been closed.  If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s account has been closed. The complainant’s order...

[redacted] dated 2/27/2016 will be refunded, $133.82. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant’s order [redacted] dated 9/30/2015 has been
refunded, $122.06. The complainant’s order [redacted] dated 10/28/2015 has been
refunded, $122.06. The complainant’s order [redacted] dated 11/28/2015 has been
refunded, $117.72. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return any of
these orders at this time.We apologize for the delay. Please let me know if you need anything further.