Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this reply.
If the complainant has any documentation to substantiate their claims regarding their sponsor we ask that it is submitted to [email protected] for review.
In addition to the Plexus refund policy being available on the company website and in the Ambassador Policies and procedures, it is also included in all orders placed and orders shipped emails. If the complainant provided a valid email address during their signup process, they would have received a copy of the refund policy prior to receiving each order. (Please see attached email examples)
As a sign of good faith and in an effort to resolve this compliant Plexus will issue a refund for the complainant’s most recent order.
A refund for $180.58 was issued on 9/21/2016.
Please be aware that it can take 5-7 business days for these funds to reflect back to the complainant’s bank account.
At this time the complainants has been closed and no additional refunds will be issued without reviewing documentation which may substantiate their claims of an unethical sponsor activtty.  
Please let me know if you have any additional questions.

Hello,
Thank you for contacting us. When an individual signs up to be a distributor with us, they must agree to the Policy & Procedures before they can complete the sign up process. In the Policy & Procedure, it does state the return policy for a distributor is 5 days...

from receipt and must be in resellable condition. Attached is a screenshot of the sign up page where the Policy & Procedure must be agreed to in order to proceed. I've scrolled to the return policy for a distributor (Ambassador)
However, if the person who talked to her gave her wrong information about the return policy, as a company we will stand by what they said and will issue refund. We have placed a call to the person who signed [redacted] up as a distributor and asked them to reply to us as quickly as possible as to what they told her about the refund policy. If we do not hear from them, we will issue refund for the products she purchased.
I will have an answer by end of day on what will be done but are more than welcome to answer any additional questions you may have.
Thank you,
[redacted]
Director of Corporate Compliance
Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. Please see the attached.  
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this compliant. After reviewing the complainants account we have confirmed that the compliant created a distributor business on 7/30/2016, by creating a Plexus Ambassador account. On 7/30/2016 the complainant purchased the annual...

membership fee for $34.95 and a Tri-Plex Combo for $109.95, for a total of $151.15. The complainant then purchased an ambassador “welcome pack” on 8/24/2016 for $107.76. As of October 1, 2016 the Plexus Worldwide Refund Policy was updated to a universal 60 day money back guarantee for all Ambassadors, Preferred Customers and Retail Customers. Per this policy an individual now has 60 days from the date of purchase to request a refund. This guarantee can only be used once per product and excludes certain promotional items. Further review of the complainants account determined that a refund of $99 was issued on 10/12/2016 for their August 24th order. This order was refunded since it was requested within 60 days of the purchase date. (Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted 60 Day time frame. In addition to expanding our refund policy to a universal 60 days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as well. In line with this new policy we have refunded the complainants shipping costs for their August 24th order. A refund for $8.76 was issued on 10/17/2016. Please allow 3-5 business days for these funds to reflect on the complainant’s original payment method. For more information regarding the new Plexus Worldwide 60 Day Money Back Guarantee please visit: http://plexusworldwide.com/products/guarantee Please let me know if you need any additional assistance.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/29/2015. At the time of sign-up the complainant agreed to the Policies and...

Procedures all of our Ambassadors follow. We do encourage potential ambassadors to join as a customer first, so they may take advantage of the 60 day Money Back Guarantee we offer our customers. Once deciding to begin a business with us the return policy changes.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

We requested cancellation of Order# [redacted] as soon as it was placed, the very same day. We could never get through to customer service, so I emailed. A ticket was opened, and we also never received a reply to it. I have attached PDF copies of the emails and ticket info from the online Plexus customer service. If a 60 day money back guarantee cannot be given, I believe this order in particular should be refunded.

Thank you for the opportunity to respond to this complaint. Iapologize for any inconvenience the Ambassador has had in the renewal of herannual fee. While the renewal is mentioned, it is not “hidden” in any smallprint. Our Policies and Procedures are provided in a text box to scroll or withthe...

ability to open them in a new window for easier reading or printing. Priorto becoming an Ambassador the interested party must click “Agree” to thesePolicies and Procedures. The section on the Annual Web Hosting fee is below.Section 1.I.1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions. Upon review of the Ambassador’s account I see that we stillhave not received the cancellation form from her. As stated in Section 9.A.1 ofour Policies and Procedures a written notice is required to cancel the account.This is to protect our Ambassadors as this is a business agreement and acontract has been agreed upon. As soon as the form is completed and returnedthe Contract can be terminated and the Ambassadorship dissolved.  I have attached another copy of this form forthe Ambassador to complete and return at her earliest convenience. Upon receiptof the completed form the account will be closed and the Annual Web Hosting Feerefunded.If I can be of any further assistance please do not hesitateto let me know.Thank you,Plexus Worldwide, Inc.

To Whom it may concern; Thank you for the opportunity to respond to this compliant. After a review of the information provided we've confirmed that the complainant’s payment information was placed on 3 separate Plexus accounts. The complainants payment information was found on [redacted]...

#[redacted], [redacted] #[redacted] and [redacted] #[redacted]. Further review confirmed that the monthly autoshipment for [redacted] was cancelled on 4/28/2017 and for [redacted] o 4/27/2017. Once these orders were cancelled no additional charges occurred on these accounts. Unfortunately, account holder [redacted] did not cancel her monthly autoshipment, resulting in a charge of $126.31 taking place on May 3, 2017. Using the information provided we’ve determine that the compliant placed her personal payment information on multiple accounts, resulting in the additional charges. Please Worldwide strictly prohibits ambassadors from using placing orders or purchasing products on another individuals account.(Policy and Procedures section 5.F) This policy is in place to prevent manipulation of our compensation plan and prevent repeated charges such as this. Although the May 3rd order for [redacted] was fulfilled and shipped, as a sign of good faith Plexus has refunded this order in full. The refunded amount of $126.31 was issued on 5/17/2017. Please allow 3-5 business days for these funds to reflect to the original payment method. We have terminated [redacted]’s account as all orders associated with this account were paid for by the complainant. Additionally, all 3 accounts have be closed and no additional charges will occur. Please let me know if you have any additional questions.

Hello [redacted]
I was not able to reach you by phone today but I was able to leave a voice message.
We have received your Revdex.com Complaint [redacted] and are not able to locate an account in your name or provided information.
If you feel that you banking information has...

been compromised please contact your institution immediately to advise them of the fraudulent charge and have your account closed. If you are able to provide further information we can locate the charge to help expedite the refund process. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge.
Thank you for your time and please ask if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My sponsor, [redacted], insisted that I had a 60 day money back guarantee! Furthermore, I have sent back the package that was auto-shipped, with the return number on the package. I did everything as instructed by the customer service representative within one day of receipt. Those funds should be immediately refunded to my credit card, as well as the $381.86 that I paid in January! That is the least I should expect for what I've been through. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador account.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant stated, “I have also sent numerous e-mails requesting cancellation of my membership. I have received confirmation that they received my request, but they have not confirmed that they have cancelled my membership.”
Unfortunately we are not able to locate any emails sent from the provided, [redacted]. If the complainant could please submit the dated email requests sent to [redacted] to be reviewed for any refunds to be considered.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order 8[redacted] dated 12/7/2015 has been refunded, $79.95. Order #[redacted] dated 11/7/2015 has been refunded $79.95. and Order [redacted], dated 10/7/2015, has been refunded $79.95, totaling a refund of $239.85 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any of the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/28/2015 has been refunded, $129.00, in addition to order #[redacted], dated 11/29, which was refunded $112.46. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/5/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/11/2015 has been refunded, $106.84.
The complainant’s order [redacted] dated 1/11/2015 has been refunded, $111.17.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Eileen R[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled.The complainant was emailed the following on 12/11/2015.Posted on: 11 December 2015 04:06 PMHello Meghan McCleery,Customer 866189,Thank you for your patience. We are happy to assist you with
your request.We apologize for the delay. We are striving to do our best
in accommodating our ambassadors' and customers’ requests during our computer
systems change over.After reviewing your account I see that the shipping address
on your account is 323 Center Pointe Dr, Cary, NC 27513.Your order [redacted] dated 9/5/2015 was delivered to this
address on 9/8/2015 with the tracking number [redacted]Your order [redacted] dated 10/5/2015 was delivered to this
address on 10/13/2015 with the tracking number [redacted]Your order [redacted] dated 11/5/2015 was delivered to this
address on 11/16/2015 with the tracking number [redacted]Please let me know how I can further assist you.Thank you,Ashley Marie EldridgeCompliance AgentPlease review the attached images of USPS.com for the
complainant’s October and November orders. USPS tracking shows these orders
delivered on 10/13/2015 and 11/16/2015. If the complainant could please take this information to
their local Post office for further review. If USPS is not able to verify the
location of the packages if the complainant could please provide a more secure
address for the replacement shipment. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

The complainant’s order [redacted] dated 10/30/2015 has been
refunded today $195.85. Please allow 5-7 business days for these refunds to
reflect back in to the complaints bank account. We apologize for the inconvenience. Please let me know if you need anything further.