Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipments has been canceled.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to the compliant.
After...

reviewing the information provided by the complainant we have determined that the individual’s orders were not processing correctly due to declines with their credit card. Attached is the image “Attempted Processes” which shows dozens of credit card attempts, many on the same days and all for different dollar amounts. This type of activity can often be flagged by the banking institutions as suspicious, resulting in cards being blocked and purchases declining. Additionally further review of the complainants’ account has brought to our attention a number of suspicious and noncompliant issues. Plexus has not been able to verify the social security number provided by the complainant. For tax reporting and identification purposes we require all ambassadors to provide a SSN or other personal identification number. Please see attached
 
We have also confirmed that the complainant has updated their account information and shipping information over a dozen times since the creation of this account on 12/11/2016.
Because we have not been able to verify any of the information on the complainants’ account, and there have been numerous suspicious orders while have failed at the processing level we have decided to place the complainants’ account on a hold.
Should the complainant wish to speak with the Plexus Compliance department about their account we can be reached at ###-###-#### Monday-Friday 8am-5pm. Please keep in mind that we will not be in the office Monday 1/2/2016.
Please let me know if we can assist you with anything else.

**Plexus raves about its 60-day money-back guarantee, but don't plan on getting your refund easily.**

I used Plexus Slim for 30 days until I was advised by my doctor to stop taking it due to heart palpitations that began after using Slim. I cancelled my auto-ship order, and emailed customer service for a refund, as I was instructed to do by my ambassador. I knew I would need to return my second shipment. (It had already been sent at the time I stopped using the product) My ambassador informed me that customer service should respond to my email within 72 hours. I received an automated reply immediately with information to log in to the Plexus back office, which allowed me to view the status of my refund request ticket.

I had not received a response in 10 days, so I sent another email. Two weeks after my initial request, I called customer service. I waited on hold for 45 minutes before I was able to speak to a representative. I asked for a refund, and the representative gave me instructions for returning my unused portion for a refund, but did not offer to refund the cost of my original order. I had to specifically request a refund for my first shipment. Even then, the rep seemed confused until I asked about the 60-day money back guarantee.

Before you buy this product, understand that their money-back guarantee will require work on your part. They did eventually take care of it, but it was a hassle for me. This is bad business, especially for a product that costs $85 for a 30-day supply.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/16/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $36.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 7637421 has been refunded, $90.90. The complainant’s account has been closed. If you should need anything further please let us know.

I am having an aweful time with this company! Called them numerous times and have been on hold for over an hour...no answer. Emailed many times..no answer. Canceled, no response. Reported them to my credit card and had to stop payment. THey tried four times to get my money, then changed there number somehow and got it to charge my account. I have been so stressed over all this. I have all emails and phone call attemps on record. Talked to Discover card for 30 minutes to put another stop on this. Now I looked on the Revdex.com site and see I'm not the only one with the same issues. HORRIBLE customer service!

To whom it may concern; Thank you for the opportunity to respond to this complaint. To ensure all auto shipment orders are shipped as quickly as possible all auto shipments are processed as early as 12:01 a.m. on the order date. After reviewing the complainants order history we were able to confirm...

that their cancellation of their auto shipment was not done until after their 7/28/2016 order has processed, packed and shipped.    Further review of the complainant’s account confirmed that the complainant was a Plexus Ambassador. The ambassador return policy is in the ambassador policies and procedures that the complainant agreed to on 5/4/2016 through the online sign up process.  The ambassador return policies can also be viewed a[redacted] Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. Further review of the complainant’s information confirmed that their order ([redacted]) was delivered on 7/28/2016, but that they unfortunately did not contact Plexus until 8/4/2016, which is outside of the 5 days provided by the Ambassador Refund policy. Although the complainant is not within the allotted time frame, as a sign of good faith, Plexus will be issuing a refund. A refund for order [redacted] in the amount of $120.52 was processed on 8/22/2016.   Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant was able to contact out customer service department by phone today.
The complainant’s order [redacted] dated 2/3/2016 has been refunded, $86.68.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s customer account has been closed.
The complainant’s order [redacted] dated 2/2/2016 has been refunded, $235.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s last three orders have been refunded, in full, including shipping out of good faith.
Order #[redacted] dated 10/25 has been refunded $139.00
Order #[redacted] dated 9/25 has been refunded $140.20
Order #[redacted] dated 8/25 has been refunded $140.20
In addition, the account has been closed and all future activity has been cancelled. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Plexus has natural & plant based products. And what's really great is the 60 day money back guarantee, no questions asked. Their products have helped me a lot! I would recommend Plexus products to everyone. If it doesn't work for you then get your money back.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/5/2016 through the online sign up process. 
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. The complainant’s ambassador account has also been closed.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $147.13.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I accept the response from the company and if they are refunding my money, I am satisfied.  My biggest issue is in the multiple phone conversations and emails and faxes, not once was it mentioned that they would not accept my termination due to the address not matching.  I moved in the last year, so obviously, my address changed.  In every correspondence, they had my total ID along with my ambassador ID to confirm my identity.  The address issue I feel is just an excuse.  They have made termination easier by giving you the option to terminate it online.  I already have done so (again).  Anyway, I hope that this situation is over.  Thank you very much for mediating this for me.  I doubt it would have ever been resolved otherwise.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am trying to reply to a complaint I had made. How do I do so? It was about plexus world wide, I find it highly unfair and wrong that they cannot proceed to refund my money. Their distributer wrongly informed me and I should not have to fight with Plexus to get a refund when I was not informed or know anything about plexus. Just the small details the person that signed me up. I want my refund.
Regards,
[redacted]

To whom it may concern; We would be happy to answer any questions the complainant may have. Unfortunately we are limited in amount of information we can provide in this response as we are restricted to 200 characters per response. With regards to policy violations, the complainant has placed orders on other individual’s accounts, which violates Plexus compensation manipulation policies. Additionally the complainant may be in violation application & inaccurate information policies, as well as our online sales policies which states that ambassadors may not sell or facilitate the sale of products on unauthorized internet websites such as Amazon and eBay. If the complainant wishes to discuss this further they can contact the Compliance department at ###-###-####. With regards to the complainants orders we have found 6 remaining orders that were in some form of open or processing status. Order # [redacted] has been shipped. Orders # [redacted] have all been stopped and refunds will be issued. Please be aware that refunds can take 5-7 business days to reflect back onto the original payment method. For more details regarding these orders and all other successful orders please see attached Excel sheet. Please let me know if we can assist further.

To Whom it may concern; Thank you for the opportunity to respond to this complaint. The only purchase required to obtain and maintain a Plexus Ambassador account is the annual $34.95 membership fee.All product purchases, including monthly autoshipments, are optional. On 7/13 the...

complainant's monthly autoshipment was cancelled and placed in a "deleted" status. (Please see attached)Further review confirmed that on 7/27/2016 a new autoshipment was created, and set to run on 8/27/2016. The complainant contacted Plexus Worldwide 8/29 regarding this new order and a refund was issued, minus shipping. Should the complainant wish to be refunded the shipping cost for their August order we request that they return the order in unopened, resalable condition, within 5 days of its delivery. Once the order has been returned Plexus will issue a refund for the shipping costs. The complainant can expedite this refund by contacting Plexus at 480.434.6400 once the order has been refused and we can confirm that is  in route to our returned department (if the order is not refused, but instead reshipped, we ask they provide the new tracking number as confirmation.) As we have decided to make an exception on our refund policy we will be refunding the shipping cost on the complainants' returned July order. A refund for $5.20 has been processed on 8/30. Please allow 5-7 business days for the funds to reflect back into the complainants' bank account. We will unfortunately not be able to issue a refund for the complainants' annual membership fee of $34.95 because this order was placed on 5/21/2016. During this time the complainant placed 5 separate orders, and received a monthly commissions check  totaling $17.14. The complainants' account has been closedPlease let me know if you need anything further.

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has...

been closed, in addition to the other two family members account, per the request.The complainant’s orders, [redacted] and [redacted] orders have been refunded in full. We have issued the requested refunds on the two family members accounts, [redacted] and [redacted] (1[redacted] for J[redacted]Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s accounts have been closed. The monthly auto...

shipments have been canceled. Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and Ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or Ambassador account. The complainant’s order [redacted] dated 10/25/2015 on Dolores Salvia’s Ambassador Account 312353 has been refunded, $119.85. This account has been closed. The complainant’s order [redacted] dated 11/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90. This account has been closed. The complainant’s order [redacted] dated 12/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

On July 29, 2013 Plexus sent and email stating “The banking industry is now offering updated credit card records to businesses nationwide. If your bank participates, it may now automatically provide updated records to Plexus on any expired/replaced cards on file” I contacted my bank and was told in no uncertain terms that this was a “scare tactic or a phishing scam” and that there are very specific laws and rules that banks must follow and they would not be allowed to disclose account information to anyone but the account holder for ANY reason. (SIDE NOTE - plexus keeps your old card info in a computer file - so if you change it because the card you used to use you don’t want charged anymore, then the current card does not work they have "saved" your previous entries then try to run them all! This I know firsthand as it just happened on my former acct and we got an email of every card they attempted to run - all of which of course were shut down thank God!)
I sent in a formal resignation as required to the company and the refuse to shut off my account, take down my replicated website AND continue to try to process my card without authorization. They WILL scam you - it is like a cult you cant never leave even when you do it according to their policies & procedures!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 1/25/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. The complainant’s order [redacted] dated 1/25/2016 will be refunded, $129.00. The complainant’s order [redacted] dated 2/25/2016 will be refunded, $129.00. The complainant’s order [redacted] dated 3/25/2016 will be refunded, $110.26. The complainant’s order [redacted] dated 4/25/2016 will be refunded, $116.50. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.