Plexus Worldwide

This is the THE most worthless company on the face of the earth.    So they claim to have refunded my money?   They claim to have shipped it?   And they have never contacted ME?    I don't trust this worthless company any more than I would trust someone who tells me they're shipping me the Brooklyn Bridge.
If a company is 100% unresponsive, 100% unprofessional and 100% unapologetic - I SHOULD BELIEVE THIS abrupt, unprofessional email?   They already told me it would be shipped 3-5 days (from my order) from the order date of 10/29/15.    It's 12/12/15.
I have tried to contact this worthless company SO MANY TIMES - their call center says to email and HANGS UP ON YOU.   Any emails I've sent have NEVER BEEN RESPONDED TO. 
I don't believe them.  The order has been shipped?  It is NOT on my door step.    They have NOT refunded the money.
A horrible, horrible unprofessional dreadful company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Rebecca B[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/10/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/10/2015 has been refunded, $97.95. The complainant’s order [redacted] dated 1/10/2016 has been refunded, $112.37. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please provide the tracking information and order number for the returned order (s). Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled. All orders dated after 12/14/2015 will be refunded in full. The complainant’s order [redacted] dated 1/13/2016 has been refunded, $84.00. The complainant’s order [redacted] dated 2/13/2016 has been refunded, $76.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We have reviewed the payment information provided by the complainant and confirmed that the complainant was unfortunately the victim of fraud. After confirming...

that the complainants’ credit card was used fraudulently a refund was issued on 7/18/2016 in the amount of $509.96. (Please see attachment) We apologize for any miscommunication from our Customer Service department.  We recommend that the complainant contacts their local banking institution and takes the necessary security steps to protect themselves from future fraudulent activity. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My Plexus experience has been a nightmare. My first order that took WEEKS to be delivered, but they sure as heck took my money immediately. Now, I did receive it and then a really nice note from the President giving me a percentage off, THAT WAS EXTENDED TO EVERY CUSTOMER!
Last month, I went in to my auto-ship to change my order. I wanted to try a different product. NEVER SHIPPED. NOTHING.
Until of course this month, they charge my bank account, it ships, will take days to get here and so I cancel and will Return it to Sender. BUT, my refund will take 3-5 business days AFTER they receive the returned product. SO I'M OUT $150 FOR 7-10 DAYS, OR MORE.
Plexus, I'm one unhappy person - and will make sure everyone I come in contact that wants to take it, knows.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. The complainant’s preferred customer account has been...

closed and their monthly auto shipment canceled. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 4/5/2016 will be refunded, $84.87. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Upon review of Ms. [redacted]'s account, we have determined that she is entitled to a refund on the orders dated 4/12/2014 and 5/12/2014.  Please allow up to 72 hours for the funds to be reflected on the credit card used in the...

original charges.  Please refuse the order dated 5/12/2014 by writing 'Return to Sender' on the outside of the package and return to the post office.
Please be advised - we have not changed the Company name and/or address; Propay is one of our merchant accounts used to process credit card transactions.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 2/14/2016 has been refunded, $34.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. The complainant’s account has been closed. Please see the attached image to confirm this time. I apologize for the human error that failed to cancel your monthly auto shipment when you requested it by email on...

1/22/2016. The complainant’s order [redacted] dated 2/9/2016 has been refunded, $137.71. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these order at this time. We apologize you had to call in to address this mistake. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178081, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Angelica V[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/5/2016 to request the 60 day money back for their preferred customer account. Per this policy the complainant’s orders will be refunded minus the original shipping costs. Returning the unused/original packaging of the orders will not be necessary that this time.  
The complainant’s order [redacted] dated 1/30/2016 has been refunded, $139.84.
The complainant’s order [redacted] dated 2/28/2016 has been refunded, $139.84.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant emailed our customer service department in
regards to this matter on 11/23/2015. The complainant’s order [redacted] dated 10/26/2015 has been refunded,
$142.00.The complainant’s order [redacted] dated 11/26/2015 has been refunded,
$137.95.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at these time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays. The complainant’s...

Ambassador Account [redacted] has been closed. The complainant contacted our customer service department by email on 3/18/2016 to inform of their intent to return their order 82247064. The complainant’s order [redacted] dated 3/18/2016 will be refunded, $160.04. Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account. It is not necessary to return the order at this time. Plexus Worldwide Ambassadors are paid after the first 100 PV and an auto shipment must be current until the end of the month. The complaint’s Ambassador Account created 219.95 PV in the month of March 2016. 219.95 – 100 = 119.95 x 15% = $17.99. However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalized. Therefore no commissions for the month of March were calculated. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  I was able to find the email sent to Customer Service requesting a refund on 2/26/14, my apologies for it not being replied to as of yet.  Our agents are working steadfastly on these emails.  I have processed a refund in the...

amount of $210.05, please allow 3-5 business days for this to be reflected in your banking institution.  Please return any remaining product or even the empty packaging with the order number ([redacted]) to:
Plexus Worldwide
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  HOWEVER:  the information they recently sent to your firm vs what was sent to me is much different.  Plexus is informing me that $105 will be refunded and telling Revdex.com that $124.95 x 2 will be refunded which is what is actually owed to me!Also note they are stating the 1st time they were contacted was 11-20-15, in which is incorrect.  I have email's dated 10-27-15 at 6:06pm, 11-12-15 2:06pm, 11-13-15 11:03pm, 11-19-15 12:15pm which I will be glad to share with the Revdex.com if needed. 
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 2/8/2016 has been refunded, $84.99. This order was refused with tracking number [redacted] and is still in transit to Plexus Worldwide. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.