Plexus Worldwide

Revdex.com,Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We are currently experiencing a high volume of emails.Please be aware that we may not be able to assist you within our standard time frame due to the upgrade of our new software...

system. We appreciate your patience during this temporary delay.Our team will get back to you as soon as possible. When replying, please make sure that the Ticket ID is kept in the subject line so that we can track your replies.   Ticket ID: J[redacted]   Subject: You have a new message from the Revdex.com complaint #[redacted]   Department: ComplianceYou can check the status of or update this ticket online at: http://plexusworldwide.helpserve.com/Default/Tickets/Ticket/View/JCF[redacted]Ki...⇄ regards,Plexus Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies. The complainant became an...

Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. The complainant became an Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/13/2015 has been refunded, $79.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please provide substantiation from your banking institution regarding your interest rate for the card ending in 3204. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/25/2014. At the time of sign-up the complainant agreed to the Policies and...

Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant does have access 24/7 to turn on and off all automatic shipments. We understand that sometimes when calling from a different time zone it can be difficult to reach us during our normal business hours. Therefore, for the convenience of our Ambassadors, they have complete access to their accounts via their personal internet log-in, referred to as their Back Office.The complainant was refunded for the total product cost in accordance of the above policy. This refund in the amount of $119.85 was processed as of 7/18/2015. Please allow 5-7 business days for the complainant’s financial institution to process the credit, depending on their procedures. If you should need any further assistance please let me know.Thank You.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/8/2016 to request that account be canceled and return their products. The complainant’s order [redacted] dated 2/27/2016 has been refunded, $99.85 per our preferred customer refund policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] has been refunded, $155.93.The complainant’s account has been closed. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s ambassador account has been closed. We apologize for the...

delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $34.95.
The complainant’s order [redacted] dated 11/20/2015 has been refunded, $34.95.
The complainant’s order [redacted] dated 12/20/2015 has been refunded, $39.00.
The complainant’s order [redacted] dated 1/20/2016 has been refunded, $39.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment...

stopped.The complainant’s order [redacted] dated 10/20/2015 has been
refunded, $ 103.95. The complainant’s order dated 11/20/2015 [redacted] has been
refunded, $ 103.95. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return these
orders.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/2/2016 was delivered 1/11/2016 with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused an increase in phone calls and email and some delays in our customer service responses....

We apologize for the delay. The complainant’s account has been closed. The complainant’s order [redacted] was assigned and reflects delivered with the USPS tracking number [redacted]. The complainant’s order [redacted] dated 4/8/2016 will be refunded, $114.25. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

Last year was a terrible year for my family. My mom was sick for months, then she started having serious heart problems. My sister had her 9th baby and died five weeks later from a blood clot. My blood pressure was extremely high and not coming down. My dad also had severe heart problems.
I decided I needed to start actively working on my health. I had been watching my cousin (Eunice Bruckhart) and decided to investigate these products. I'm a researcher and a major skeptic. My husband finally made me try the products, but I was o they would not work.
When I started I decided to quit my blood pressure medicine so I knew If it was really helping or not. When I checked my blood pressure a week in it was lower than I had seen in years!
I was sleeping better, had more energy, and I was excited about the future! I did not have any depression that winter, which is huge for me!
I've gone through some rough patches of detox, but my health is better than It's been for many years. I had blood work done about 4 months after starting. My iron levels were perfect for the first time in twelve years. My A1C was 5.1. I've always had blood sugar issues, so that was exciting!
I take the Triplex, Xfactor, MegaX, and I've recently added Ease and Nerve.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The October order [redacted] has been refunded today, October
28, 2015 in the amount of $129.The August order [redacted] was refunded October 27, 2015 in
the...

amount $124.95.The September order [redacted] was refunded October 27, 2015 in
the amount $124.95.Your customer account has been closed.If you should need anything further please let us know.

We do not have record on the Complainant purchasing product directly from our website. The Complainant did not provide any account details, order details, and we are unable to locate the account by using the Phone number, Email, or address provided in the Complaint. We are unable to offer any...

assistance until we know the order information. Please have the Complainant provide more details regarding the transaction as we would like the opportunity to make this right. Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your...

patience. After a review of the complainants account we were able to confirm that a refund was issued on 7/29/2016 in the amount of $34.95. This refund was marked as successful in our merchant account. (Please see attachment) If the complainant has concerns regarding this refund it is suggested that they contact their credit card holder by contacting the customer service number on the back of their new Costco Anywhere Card. (Anyone who held the old American Express card should have received the new [redacted] card well in advance of the June 20 switch date. In making the change, all rewards and balances were supposed to switch over.) We apologize for any confusion from our customer service department. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s membership fee order [redacted] dated 3/1/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for the delays. When the complainant refers to his wife we are...

assuming he means his sponsoring Ambassador Donna * D[redacted]. The Ambassador Account [redacted] Donna * D[redacted] has been closed and the monthly auto shipment has been canceled. The preferred customer account [redacted] Jeffrey D[redacted] has been closed and the monthly auto shipment has been canceled. Unfortunately the only emails sent to [redacted] that we are able to locate from [redacted], [redacted] and [redacted] are dated 4/18/2016 and 4/19/2016 and only requesting to cancel Jeff D[redacted] account. Please see the attached. No orders processed on Jeffrey D[redacted] preferred customer account on or after 4/18/2016. However in the interests of resolving this complaint Mr. D[redacted]’s last two order can be refunded minus the original shipping charges under our preferred customer 60 day money back guarantee. The complainant’s order [redacted] dated 4/7/2016 will be refunded, $115.24. The complainant’s order [redacted] dated 3/7/2016 will be refunded, $133.98. Please allow 5-7 business days for these refunds to be processed by the complainant’s banking institution and the funds to reflect back into the complainant’s bank. It is not necessary to return these orders or original packaging at this time. If the complainants wish to be refunded any further please provide documentation of their requests to cancel their accounts at an earlier date. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted]'s request to be refunded.  On 12/22/2013, Ms. [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When...

completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Line Item 3 for the Ambassador Return Policy.  In addition, Ms. [redacted] called on 2/11/2014 and 3/3/2014 and was advised of policy both times.  On 3/21/2014 her account was inactivated at her request.  Please let me know if any further information is needed.