Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
Thank you so much.  You have managed to accomplish in less than 24 hours what I have not been able to accomplish in months.  
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complainant’s account has been closed. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/28/2015 to request that future monthly auto shipments be canceled and the 11/28/2015 order be returned.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $31.75.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $33.04.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
If the complainant would like to be refunded for any further orders like provide substantiation of request to cancel the account and/or auto-shipment at a date prior than a previous order.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service and shipping delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/12/2016 has been assigned the USPS tracking number [redacted]7. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order. The complainant’s order [redacted] dated 4/12/2016 was refunded the 15% discount in the amount of $14.65 on 4/26/2016. The complainant’s order [redacted] dated 4/12/2016 has now been refunded the remaining amount of $94.90. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/4/2016 has been assigned the USPS...

tracking number [redacted]. However this number does not reflect any shipping movements. This order will be reshipped with the UPS overnight tracking number [redacted] to ensure its delivery. We apologize for the shipping delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 10/28/2015 has been
refunded, $83.04. The complainant’s order [redacted] dated 11/28/2015 has been
refunded, $78.65. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return any of
these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant contacted our customer service department by phone on 1/26/2016 and was advised their auto shipment was canceled. This was too late to stop order [redacted] that processed 1/26/2016. Human error caused the complainant’s auto shipment to remain on and caused order [redacted] to process. We apologize for this mistake.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.44.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $124.44.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
If the complainant wishes to be refunded any further please provide their dated email requests.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/13/2015 had previously been refunded $20. This order has been refunded the remaining balance $86.59 today.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
The complainant’s order [redacted] dated 11/13/2015 was refunded $79.95 on 12/28/2015.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Our first response was submitted on Friday, 3/18/2016 which asked for 5 -7 business days for the refunded amount to be processed and reflect back into the complainant’s bank account. The 7th business day would be tomorrow 3/29/2016.
Please see the attached documentation showing the refund was processed by Plexus Worldwide on 3/22/2016. It now depends on the complainant’s banking institution how quickly the funds reflect back.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order [redacted] was delayed and tracking...

[redacted]
shows out for delivery today Saturday, November 14, 2015. Per the complainant’s desired settlement order [redacted] has
been copied and created on the complainant’s account with order number 80483614
with no further costs to the complainant. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s membership fee [redacted] dated 9/11/2015 has
been refunded, $34.95.     Please allow
5-7 business days for these funds to reflect back into the complainant’s bank
account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/2/2016 has been assigned the USPS...

tracking number [redacted]. However this tracking number has not shown any movement. To ensure the prompt delivery of this delayed order it has been reshipped with the UPS overnight tracking number [redacted]. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 11/19/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/3/2015 will be refunded, $71.95. The complainant’s order [redacted] dated 1/3/2016 will be refunded, $84.00. The complainant’s order [redacted] dated 2/3/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 3/3/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 4/3/2016 will be refunded, $64.01. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All I wanted was for my account to be cancelled and my information removed in a timely manner. 
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
border-left-width: 1px; border-left-style: solid; border-left-color: rgb(204, 204, 204);">I finally got thru-to someone and it's resolved
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account. The complainant’s account has been closed. The complainant’s order [redacted] has been refunded and
reshipped today.  If you should need
anything...

further please let us know.

Thank you for the opportunity to respond to this complaint.  The email sent by Mr. [redacted] on 3/21/2014 was only asking for a refund of the order that processed that day - this was processed on 3/27/2014.  His request to exercise his 60 Day Money Back Guarantee on all orders came in an...

email dated 4/30/2014 - at which point was outside the Guarantee.  Due to the confusion and frustration, I have authorized the refund for orders dated 1/22/2014 and 2/21/2014.  Please allow up to 72 business hours for these funds to be reflected.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s account has been closed. The complainant’s order...

[redacted] has been assigned the USPS tracking number [redacted]. The complainant’s order [redacted] dated 3/22/2016 will be refunded, $123.01. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.