Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/9/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/6/2015 will be refunded, $109.09.
The complainant’s order [redacted] dated 1/6/2016 will be refunded, $113.51.
The complainant’s order [redacted] dated 2/6/2016 will be refunded, $113.51.
The complainant’s order [redacted] dated 3/6/2016 will be refunded, $103.52.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. It is not
necessary to...

return any products.The complainant’s order [redacted] dated 10/15/2015 has been
refunded, $24.95. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; The complainants refund request was submitted on 9/28, for $108.59. We have since refunded the shipping cost of $5.57 as of 10/5/2016. The complainant will receive a total refund of $114.16. While our Customer Service agents are aware that the...

standard time frame for a refund is 3-5 business days, they are informed that it can take up to 30 days depending on the banking institution.  Once Plexus has refunded an item, we unfortunately are unable to provide an exact time frame for when a banking institution will place those funds bank into an individual’s account. Since we’re are unable to determine how long an individual bank will take to deposit those funds our customer service agents often over estimate as a precaution. This overestimation should have been explained to the complainant during the conversation with our customer service team. We apologize for any confusion or concerns that results in the initial explanation.   Please let me know if we can assist you any further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s account has been closed. The monthly auto shipment and order 81547334 have been canceled.
The complainant contacted our customer service department by email on 10/6/2015 to request that future monthly auto shipments be canceled. All orders after that date will be refunded in full. However we will make an exception and also refund an order dated 10/4/2015 minus the original shipping charge of $4.05.
The complainant’s order [redacted] dated 10/4/2015 has been refunded, $43.30.
The complainant’s order [redacted] dated 11/4/2015 has been refunded, $42.99.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant was emailed their order [redacted] tracking number [redacted] on 2/5/2016.
This tracking number currently shows an expected delivery date of today 2/22/2016. The most recent movement being out for delivery at 7:30 a.m. 2/22/2016.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s...

order [redacted]ated 11/4/2015 has been refunded, $120.10. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The second monthly...

auto shipment on the account has been canceled.   Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/18/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/23/2015 has been refunded, $144.06. The complainant’s order [redacted] dated 12/23/2015 has been refunded, $148.38. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any further orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some...

delays. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/1/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $27.24. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $30.98. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/27/2015 to request that future monthly auto shipments be canceled.
The complainant’s order 8[redacted] dated 10/28/2015 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/12/2016 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $119.07.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

LOVE these products and how much healthier myself, my husband and my children are since starting in 2013. Will never go a day without our products. And the company and it's leaders are top notch!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s missing item, One X-Factor, has been has been...

overnighted with the tracking number [redacted] Please note that order [redacted] was created on the complainant’s account to ship this product. No further charges occurred because of this created order. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/21/2015 was refunded, $132.45 on 12/28/2015.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.74 on 2/9/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed.
It is not necessary to return the order [redacted] at this time.
We apologize for the delay however we are not able to pay the requested further amount for call holding times.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The complainant’s order [redacted]ated 11/4/2015 has been refunded, $120.10. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 10/27/2015 was
refunded, $158.95 on 11/25/2015.The complainant’s order [redacted] dated 10/26/2015 has been
refunded, $154.90. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. While Plexus was experiencing extended call times due to a recent systems changes, One month ago we began a substantial project here at the Plexus Headquarters, to improve the experience that our Ambassadors and...

Customers have with us. Ambassadors and customers can now view our average customer service wait times by visiting the website [redacted]. (The average wait time on June 21, 2016 was 0 minutes.) Furthermore, after a review of our email system I unfortunately was unable to find any emails sent from the complainants email address. To help us continue to improve the experiences of our customers and ambassadors, should the complainant have a ticket ID number associated with their original emails and/or known the time for their call on 6/21/2016 it would be greatly appreciated. With regards to the complaint, we were able to determine the complainant’s order (#[redacted]) is within the 60 day money back guarantee time frame. A full refund of $202.85 has been issued back to the complainant. Please allow 5-7 business days for these funds to reflect back to the bank account. The complainant’s Preferred Customer account has been closed and all further orders have been stopped. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/22/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/5/2016 has been refunded, $103.90. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shannon H[redacted]