Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Angela Riles

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 9/29/2015 to request that future monthly auto shipments be canceled and to return previous orders received on the account.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $82.80.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $90.80.
The complainant’s order [redacted] dated 9/20/2015 has been refunded, $105.84 on 10/16/2015.
The complainant’s order [redacted] dated 8/25/2015 has been refunded, $108.34.
The complainant’s order [redacted] dated 7/20/2015 has been refunded, $86.75.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

This is a great company to be involved with! It is most definitely not a scam but the products only work if you take them consistently and according to the guidelines. This isn’t a fad or an overnight miracle cure…and you didn’t get in the shape you are overnight either. It takes a little time to see results. But when you see them, you will be impressed! Have there been a few little glitches in the new computer system? Of course…but the company is getting them fixed as fast as they can and doing their best to make things right along the way. All in all, I’m down with them for the long haul!

The Plexus products, in particular the Probiotic and the vitamin have done a lot for my gut health. When I first started getting it, their customer service was super and then after they did all of their website upgrades, there was a long wait time to get a hold of them, but they were always helpful and able to resolve any issues.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/24/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/4/2016 has been shipped with the tracking number [redacted]
We apologize for the shipping delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

[redacted] To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account...

has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/27/2015 has been refunded in full, $93.91. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/16/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $138.03.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded, $109.71, which is the cost of the shipment minus shipping cost, per policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 1/15/2016 to request that future monthly auto shipments be canceled and also return the order processed that day. Any orders that processed after this date will be refunded in full. The order processed this date will be refunded minus shipping. It is not necessary to return the orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $134.95.
The complainant’s order [redacted] dated 2/15/2016 has been refunded, $125.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/15/2016 has been refunded, $107.84. Per our preferred customer return policy this is minus the original shipping charge of $4.05. Please see the attached. However it is not necessary to return this order or original packaging at this time.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order8[redacted] dated 12/16/2015 has been refunded in the amount of $82.81. In addition, the Complainants order from 11/16, [redacted] has also been refunded, in the amount of $79.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The complainant’s order [redacted] dated 11/21/2015, has been refunded, in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed this action and I consider this complaint resolved.

Regards,

I was a Plexus customer and when I wanted to change my automatic shipment items from on item to a different one that is when the communication went from bad to worse. I tried calling their number for customer service I was on hold for 35 minutes with no assistance. I tried another time 22 minutes on hold, tried again and got a recording that said " this number isnt working call another time. I then began to email csplexusworldwide and make my request in explicit language and of course I got an automatic response and that was it. I never got any customer service by phone or email. after no assistance I sent another email stating I wanted to discontinue my auto shipments and wanted to cancel future orders. the next thing I know they have taken 2 different amounts out of my account on the same day these amounts were $117.08 and $121.93. I was furious. I have tried calling, I have contacted my ambassador for Plexus she also tried to contact them and they didn't respond to her either. In a total I had emailed them 12 times! I finally got a credit for one of the amounts of $121.93 but they still owe me for the other . then yesterday I got an email from Plexus saying " thank you for your order". I was furious I contacted my bank they have taken $109.83 from my account! I had to kill my debit card file a dispute with them and do all the things you have to do to change banking information! as of this date they have yet to credit my account I never received the last order, which I will refuse like I did the other 2 that was charged to me.This company has the worst customer service and I honestly don't think they are legit. I am at a loss. I feel like others need to be warned about their business tactics . It has been a stressful experience and a costly one. I don't have an extra $200 just to give away. I feel like I was robbed and violated by Plexus and also helpless.

As you can see the tracking number  [redacted] with the USPS as of today 3-8-16 has not even moved, it just says label created.  This was paid for Sat. 3-5-16 over the phone only after I made this complaint, I couldn't get ahold of you, my ambassador couldn't either.  After filing a complaint you called me.  You have been using this excuse of updating your system since January,  I have unanswered automated emails from you stating just that, and my Feb and March shipments were missed, and then you call me and I pay you for March when you have all the information in my file for auto ship, then you tell me its going to take 7 days to receive it ??  This was your mistake that my auto ship was missed for 2 months,  I shouldn't even been charged a shipping fee for this, much less take 7 days to get it here.  But as you see from 3-5-16 to 3-8-16 it hasn't even moved, it just says label created.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order [redacted] was placed 3/5/2016. This order’s shipping label was created 3/7/2016 as the pervious tracking screen shot showed. The package was updated in transit to the destination on 3/8/2016. We apologize for the delay.
Per the complainant’s request the shipping charge of $4.05 has been refunded. Please allow 5-7 business days for these refunds to reflect back into the complainant’s account.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred customer

account. The complainant contacted our customer service department by

email on 11/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,

$85.75.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return the orders at this time. We

apologize for the delay. Please let me know if you need anything further.

[redacted]To whom it may concern;
Thank you for the opportunity to...

respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/29/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 10/19/2015 has been refunded, $139.00.
The complainant’s order 8[redacted] dated 11/19/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 12/19/2015 has been refunded, $139.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded $29.95. If you should need...

anything further please let us know.