Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 10/27/2015 has been
refunded, $128.97.The complainant’s order [redacted] dated 11/27/2015 has been
refunded, $128.70. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 has been assigned the USPS tracking number [redacted]. However this tracking number has not shown any movement.
To ensure the prompt delivery of this delayed order it has been reshipped with the UPS overnight tracking number [redacted].
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 12/30/2015 has been...

refunded, $135.05. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/25/2015. The complainant’s order [redacted] dated 10/17/2015 has been refunded, $86.35. The complainant’s order [redacted] dated 11/17/2015 has been refunded, $86.35. The complainant’s order [redacted] dated 12/17/2015 has been refunded, $90.40. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the human error that failed to close your account and cancel the auto shipment as promised in your last Revdex.com complaint response. Please see the attached screen shot of your terminated account.
The complainant’s order [redacted] dated 1/16/201 has been refunded, $90.85. Please allow 5-7 business days for your bank to process this transaction and the funds to reflect back into your account. It is not necessary to return this order.
Your email reply has a phone number should you need anything in the future.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed...

per the request. The complainant’s order [redacted] dated 10/29/2015 has been refunded, $116.35, which is the cost of the product. We do not refund the shipping charge of $4.05, per policy, as the product was shipped. Please allow 3-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

As you can see the tracking number  [redacted] with the USPS as of today 3-8-16 has not even moved, it just says label created.  This was paid for Sat. 3-5-16 over the phone only after I made this complaint, I couldn't get ahold of you, my ambassador couldn't either.  After filing a complaint you called me.  You have been using this excuse of updating your system since January,  I have unanswered automated emails from you stating just that, and my Feb and March shipments were missed, and then you call me and I pay you for March when you have all the information in my file for auto ship, then you tell me its going to take 7 days to receive it ??  This was your mistake that my auto ship was missed for 2 months,  I shouldn't even been charged a shipping fee for this, much less take 7 days to get it here.  But as you see from 3-5-16 to 3-8-16 it hasn't even moved, it just says label created.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The...

complaint’s account has been canceled. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. I have reviewed the complainant’s account with our...

company.
I have found that our Customer Service Representatives correctly assisted the
complainant in accordance with our policies when in contact with the
complainant on 11/20/2015. However customer services’s response was delayed. We
apologize for any inconveniences.  The
complainant’s refunds were submitted to be processed by our customer service department
on 11/20/2015. The complainant’s order 80045514 dated 10/06/2015 has been
refunded today $29.95. The complainant’s order [redacted]2 dated 10/10/2015 has
been refunded today $24.95. The complainant’s order [redacted] dated 11/09/2015
has been refunded today $24.95. The complainant’s order [redacted] dated 11/06/2015
has been refunded today $29.95.  Please
allow 5-7 business days for these refunds to reflect back in to the complaints
bank account. The complainant’s account has also been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
We apologize for the delay. A replacement order number [redacted] has been created to ship the complainant the missing Plexus Slim product. This order has been assigned the USPS tracking number [redacted]. If the order is delivered with this tracking number the complainant may keep this package as well.
This order has also been UPS overnighted with the tracking number [redacted] to ensure its prompt delivery.
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond.
Prior to becoming a Plexus Ambassador all individuals must provide a valid name, address and social security number, as well as agree to the Plexus terms, conditions, policies and procedures.          
 
The Policies and Procedures, the Compensation Plan, the Ambassador Agreement form an integral part of, what is collectively referred to as the “Contract.” If an individual has provided their social security number to sign up as a Plexus Ambassador and accepted the Ambassador Agreement the individual demonstrates that he or she has read and understand and consents to abide and be bound by the contract and any amendments thereto.

The Ambassador Welcome kit is not a continuous monthly charge, but instead is a onetime promotional item that offers products at a discounted price. Welcome Kits are not required. While many individual do choose to purchase their welcome kits as their first order, the complainant purchased a combo pack instead.
 
The complainant has not received any monthly auto shipments. The complainants July 2016 order, along with their August 2016 order were both manual orders.

Although Plexus Worldwide provides ambassador 60 days to request a refund, the complainant did not contact Plexus until October 11th, which is 71 days after the date of purchase, July 30th, and as a result the complainant is not eligible for a refund.

If the complainant can provide any documentation showing they contacted Plexus prior to September 11th we would be happy to reevaluate this decision.

If the complainant can substantiate their claim that their sponsor used their social security number to fraudulent create a Plexus Ambassadorship we ask they submit this documentation as well. Plexus Worldwide takes all claims of manipulation and fraud very seriously.

Please let me know if we can assist and further.

Thank you for allowing me to respond to this complaint. We sincerely apologize for the delay in processing your cancellation form.The cancellation department responds to emails in the order in which they come in however, whenever there is an update or response made on the same ticket the...

date is updated as well.This puts the email at the end of the line again, so to speak. I was able to locate the emailed form, the account has now been inactivated and the $34.95 has been refunded as of today, 2/18/2015. Please allow 5-7 business days for you financial institution to reflect the credit.If you have any further questions or need any further information please do not hesitate to let me know.Thank you.

I wanted to change my automatic order, so I sent an e-mail with my client ID number, contact info and the instructions for the change. I received an auto reply on how there was a high volume of e-mails so a reply might not be timely. I never received any further communication either by phone or e-mail and then received a supply that was not the change I requested. This time I decided to call. I was automatically placed on hold for over 30 minutes and could not get through to anyone by phone. Meanwhile, a message kept repeating, between pre-programmed propaganda pitches, how my call was very important. I finally hung up and sent another e-mail requesting the change and received another auto reply re:high volume of e-mails. After all this run around, I decided To cancel my order completely. I sent another e-mail requesting the cancellation, stated my discontent with the customer service and that I planned to make a report to the Revdex.com. I received an immediate reply with instructions and a web address for cancelling my automatic order. Even though I liked the product, the difficulty in changing my order and the complete lack of customer service has left such a bad taste in my mouth that I will never use this product again, nor will I recommend it to anyone else.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Ambassador Account has been closed. Please let me...

know if you need anything further.

Please be careful when believing the email offers sent by Plexus. You have to follow up with a complaint to get the offer. Plus, if you happen to order just hours before you get an offer, they will not honor the offer even if the expiration date on the offer is in the future from when you ordered. Disappointing customer service! Not a good way to make customers happy or encourage future customers.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:i emailed them for one week and then called. I subsequently faxed over a cancelation form on 12/4. I have a copy of that form and the fax confirmation attached. 

Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order’s [redacted] and [redacted] have been

refunded.The...

complainant’s account have been closed.  If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s account has also been closed. If you should need anything...

further please let us know.

I signed up as an ambassador and quickly fell in love with the products and business. However, I placed an order (# 82239493) on 3/18 (when I joined as an ambassador) and two and a half weeks later, my tracking has shown me that my shipment has NOT EVEN MOVED! I have talked to customer service TWICE, as well as my upline, Jenny Kent. All three times, they told me that they put my order on an "escalation list." It has YET to move!!! I CANNOT promote products with horrible customer service and delivery. How can I push products that I am NOT EVEN RECEIVING MYSELF!?! My customers and ambassadors that have ordered after me have received their products! In most cases, the same exact products! In all cases, we live in the same EXACT AREA!!! This is ridiculous.