Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 10/26/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 11/10/2015 will be refunded, $105.15.
The complainant’s order [redacted] dated 12/10/2015 will be refunded, $95.15.
The complainant’s order [redacted] dated 2/10/2016 will be refunded, $109.19.
The complainant’s order [redacted] dated 3/10/2016 will be refunded, $109.19.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

On July 30, 2016, my local Plexus representative did not explain what was being purchased (i.e., the annual membership) ... especially since I explained to her I ONLY WANTED TO TRY IT FOR 30 days. She explained the package was $151.15 -- but did not explain the Annual membership was part of the purchase. After I received the Plexus Slim first package, she kept mentioning she had to order the Welcome Kit yet which would explain everything ... as if it was all part of the first purchase. I was mislead to believe the "Welcome Kit" was still part of the first package.
 
It was not explained that the Ambassador/Welcome Kit was and would be a continuous monthly charge -- until I realized the second charge of $107.76 had been charged to my credit card. I immediately asked and she confirmed it was a monthly charge. I informed the representative to CANCEL ALL future purchases. Their records should show that too. When she cancelled this 2nd portion, the Annual Membership should've also been cancelled. It is unclear if was cancelled because I was charged for it, but do not/did not want the annual membership. I ONLY WANTED TO TRY IT FOR 30 DAYS ... 
 
I suggest the company have a clearer way for their representatives to explain about the Membership and especially the Ambassador Welcome Kit. Or send the WELCOME KIT first. The way it is ordered/received can be misleading and very confusing since a WELCOME KIT usually at the beginning of a purchase, in most companies.

My wife has several health issues and a friend tried to get her on Plexus Slim for several months. I finally researched every ingredient in every product they sold, and when they all checked out, I told my wife she could at least try it, there's a 60-day guarantee after all. After 2 days on Plexus Slim, I got home from work and she was up cooking dinner. This sounds normal, but it's not for us. For 2 years, she has worked mornings and crashes in bed until the next day. She's had virtually no energy. 2 days into Plexus, she lasted until 10pm, going all day long! That was 7 weeks ago and she has only gotten better and better! It's been such a stark contrast that several of her friends have gotten on Plexus products and are seeing remarkable results as well, as have I. Thank you Plexus! It has literally changed our life!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/23/2015 has been refunded, $138.03. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/30/2015 to request that their account be canceled. The complainant’s order [redacted] dated 12/13/2015 has been
refunded, $161.09.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for giving me the opportunity to respond to this complaint. I am so sorry that the Ambassador has been having so much difficulty getting us her completed cancellation form.After receiving approval from our Compliance Department I was able to cancel your...

account with us. Your $34.95 will also be refunded, please allow 5-7 business days for your bank to reflect the refund.I really hope this did not cause any undue trouble for you and if you need anything further please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 10/28/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded
today, $132.69.The complainant’s order [redacted] dated 11/28/2015 has been
refunded, 119.95.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 10/18/2015 was refunded, $170.73 on 12/30/2015. The missing $4.05 for the shipping has now also been refunded, 2/23/2016. The complainant’s order [redacted] dated 11/18/2015 was refunded, in full $170.46 on 12/28/2015. The complainant’s order [redacted] dated 12/18/2015 has been refunded, $174.78, 2/23/2016. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond.
After reviewing the additional information provided by the complainant I was able to determine that the customer did request a refund within the allotted time.
The complainants order #[redacted] dated 10/13/2015 has been refunded in full, $244.88 on 6/30/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant's bank account.
Thank you again for the opportunity to resolve this complaint.
Please let me know if you need anything further.

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. After careful review of the complainants account with us I have found that the return and refund were processed in accordance to our policies.The complainant’s automatic shipments were set up for the sixteenth of each...

month. The complainant notified us by email on 4/16/2015 of her wish to cancel the order. Unfortunately the order had already processed and shipment could not be stopped. The complainant did return the order and the product cost was refunded on 4/24/2015, as stated in our return policy. Please allow 3-5 business days for the amount to reflect inthe complainants account, depending upon their financial institution.If you should need any further assistance please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account has been reviewed...

and
closed. The complainant was able to contact our customer service today,
11/23/2015. The complainant’s refund has been processed today. Please allow 3-5
business days for these funds to reflect back into the complainant’s bank
account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/17/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/26/2015 has been refunded, $98.35.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $102.74.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and it was...

closed
on 9/9/2015.The complainant’s Visa card ending in [redacted] with expiration
date 12/19 was refunded $99.85 on 9/11/2015 at 4:06 PM. If the complainant would check with
their banking account managing that Visa card at that time and follow up. Please let me know if you
have any further questions.

To Whom It May Concern;Thank you for allowing me the chance to address this complaint. After careful review of the account in question, I have discovered that a cancellation form was emailed to the Ambassador on 10/21/2014. As stated in 9.A.1 of the policies and procedures agreed to...

upon sign up the Ambassador will need to fill out that form and get it back to us in order to cancel their account. As this is a business the Ambassador is attempting to cancel, we do require a cancelation form with written signature in order to process a cancelation. During the cancelation process the annual fee of $34.95 will be refunded. If there is any further questions please do not hesitate to let us know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this compliant. After reviewing the complainants account we have confirmed that the compliant created a distributor business on 7/30/2016, by creating a Plexus Ambassador account.   On 7/30/2016 the complainant purchased the...

annual membership fee for $34.95 and a Tri-Plex Combo for $109.95, for a total of $151.15. The complainant then purchased an ambassador “welcome pack” on 8/24/2016 for $107.76. As of October 1, 2016 the Plexus Worldwide Refund Policy was updated to a universal 60 day money back guarantee for all Ambassadors, Preferred Customers and Retail Customers.  Per this policy an individual now has 60 days from the date of purchase to request a refund. This guarantee can only be used once per product and excludes certain promotional items. Further review of the complainants account determined that a refund of $99 was issued on 10/12/2016 for their August 24th order. This order was refunded since it was requested within 60 days of the purchase date. (Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted 60 Day time frame. In addition to expanding our refund policy to a universal 60 days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as well. In line with this new policy we have refunded the complainants shipping costs for their August 24th order.   A refund for $8.76 was issued on 10/17/2016. Please allow 3-5 business days for these funds to reflect on the complainant’s original payment method.   For more information regarding the new Plexus Worldwide 60 Day Money Back Guarantee please visit: [redacted] Please let me know if you need any additional assistance.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. In reviewing the complainant’s account, it appears they were able...

to speak with our customer service today, as the account has been closed. The monthly auto shipment has been canceled. And a refund for order #[redacted] has been submitted in the amount of$107.34, which is the total amount of product minus the shipping charge, per our return policy.  Please let me know if there is anything else I can do to assist. Thank you!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/28/2015 has been refunded, $129.00, in addition to order #[redacted], dated 11/29, which was refunded $112.46. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant emailed our customer service on 3/18/2016 to inform and...

request assistance with their miss-shipped order [redacted] placed 3/13/2016. A replacement order [redacted] has been created to replace the missing two Plexus Accelerator+ and UPS overnighted with the tracking number, [redacted]. We apologize for this mistake and the delay it has caused. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s Ambassador Account has been closed.
The complainant’s order [redacted] dated 5/24/2015 has been refunded, $122.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment...

stopped.The complainant’s order [redacted] dated 9/28/2015 was
refunded, $155.54 on 10/28/2015. Please allow 5-7 business days for these funds
to reflect back into the complainant’s bank account from the date that the
refund was processed, 10/28/2015. If the complainant could please contact the
banking institution in regards to the refund processed to the Discover card
ending in 2877 on 10/28/2015. It is not necessary
to return this order.We apologize for the delay. Please let me know if you need anything further.