Plexus Worldwide

To whom it may concerns; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has invested heavily on personnel and systems in recent months in an effort to increase our cyber security. Included in those efforts is a specific team and industry leading software specific to...

identifying fraudulent credit card transactions. It appears that the complainant has been the victim of credit card theft, and unfortunately the card was used at our place of business. Because the theft was the type we refer to as identity theft, the name, billing address, and even the CVV code were all present and accurate. Plexus has no way of knowing the charge was fraudulent until reported. Once reported we were able to confirm that an account was created using the complainant name and credit card information. Once we were made aware that this account was fraud, the card was refunded in full. Although these issues can often be beyond Plexus Worldwide’s control, we work diligently to handle each issue swiftly as soon as we were made aware. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 3/2/2016 has been refunded, $125.50. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador account. The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled. The complainant stated, “I have also sent numerous e-mails requesting cancellation of my membership. I have received confirmation that they received my request, but they have not confirmed that they have cancelled my membership.” Unfortunately we are not able to locate any emails sent from the provided, [redacted]. If the complainant could please submit the dated email requests sent to [redacted] to be reviewed for any refunds to be considered. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and for the funds to be returned to my account and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 11/9/2015 has been
refunded, $29.05.The complainant’s order [redacted] dated 12/9/2015 has been refunded,
$29.05. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993946, and find that this resolution would be satisfactory to me.  I have received all refunds requested and now consider this matter resolved.  Thanks for your attention to this matter and helping me to resolve my issues with this business. 
Regards,
[redacted]

Monday, January 11, 2016   Statement to Revdex.com Arizona I became sick the first time September after starting to take Plexus Slim. I...

had to be on 3 medicines to get well including antibiotics. After I felt better I started taking it again. I became sick the second time after taking the product for a week in October. Same symptoms as before. It was not until I became sick the third time in November and was not getting better by the end of December (yes 8 weeks) that I started to look at what I was doing each time I got sick. Each time I was taking Plexus Slim. When I realized this and had many unopened packages and unopened samples of the product, I could no longer take it myself and in good conscience could no longer sell it. Since my lungs were still not back to normal since November I am back on antibiotics for the second round as well as Tussin and singular.  If this doesn’t work there will be steroids and chest x-rays coming next. You cannot contract around personal injury. So no matter what they put in their agreements, it does not apply when a product makes a person ill. The saddest part is that any decent company would take the product back. The fact that this company won’t do it must mean that they get so many return requests that it would probably put them out of business. Currently they owe me - 627.55 after the one refund. Attached is a list of charges that I expect to get refunds on. If I don't get a refund I will look to sue them. I am an attorney and I could probably get a class action together based on the websites that post about this product.  Unfortunately I believed a representation on the product I saw and was fooled by her results. Now that I see her results are false - as the pictures she posted do not look like her in person at all - I know I was bamboozled. This company needs to reimburse me and take this poison off my hands.   Sincerely, [redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 1/15/2016 to request that future monthly auto shipments be canceled and also return the order processed that day. Any orders that processed after this date will be refunded in full. The order processed this date will be refunded minus shipping. It is not necessary to return the orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $134.95.
The complainant’s order [redacted] dated 2/15/2016 has been refunded, $125.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.
The complainant created a preferred customer...

account on
8/25/2015. Our preferred customer refund policy is as follows;If you are unsatisfied with a product purchased from Plexus,
you have between 15 — 60 days from receipt of the product to contact Customer
Service for a return authorization. You will need to return any unused product
along with its original packaging to Plexus prior to a refund being issued for
your product purchase, less shipping & handling. You may request a refund
or cancel your auto-order 15 days after receiving your initial order. - See
more at: http://plexusworldwide.com/products/guarantee
The complainant emailed our customer service department
10/7/2015 to request their 60 day money back guarantee and to stop their
monthly auto-shipment.  We apologize for
our customer service delay but are glad the complainant was in contact with
them yesterday, 11/13/2015.Order [redacted] dated 8/25/2015 has been refunded today,
$124.95.Order [redacted] dated 9/22/2015 has been refunded today, $29.95.Order [redacted] dated 9/25/2015 has been refunded today,
$124.95.Please do not adhere to the section of the policy that
refers to returning the unused portion along with the original packaging for
these orders. These orders were refunded less shipping and handling costs per
this policy. Order [redacted] dated 10/22/2015 has been refunded today,
$34.00.Order [redacted] dated 10/25/2015 has been refunded today,
$129.00.Please do not adhere to the section of the policy that
refers to returning the unused portion along with the original packaging for
these orders. These orders were refunded in full as if the complainant’s email
had been processed in a timely manner the orders would not have processed.
The complainant's account has been closed.
Please let me know if you need anything further.

To Whom It May Concern, Thank you for the opportunity to address thiscomplaint. I am happy to help anyway I can. I have carefully reviewed theAmbassador's account to best assist in resolving this matter. First, let me address the cancellation andcontinual shipments....

It appears that although we emailed the cancellation formon October 9, 2014 we have yet to receive the completed form back. We areunable to cancel an account until the completed form is returned. We do notstop any automatic shipments until that time, unless otherwise requested, dueto many of our Ambassadors changing their minds after requesting the formbecause they decide that even though they can't take the products for whateverreason they can still sell them for a commission. I have now stopped theautomatic shipments however the Annual Web Hosting Fee will remain in placeuntil the account is cancelled. I am unable to cancel the account however untilthe completed cancellation form is returned. I have attached anothercancellation form for the Ambassadors convenience.Now to address the amount ($360) inquestion. The Ambassador has been refunded in the amount of $119.55 for one returnedorder and will be refunded for the latest order once it has been returned. Pleaseput RMA# [redacted] on the outside of the package and refuse delivery to expeditethat process. The third order in question was returned outside of our returnpolicy and our Receiving Department is attempting to contact the Ambassador todiscuss this matter. There is, unfortunately, no refund due on this order.I hope this information was helpful however,if you have any further questions please do not hesitate to let us know.Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/16/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 2/22/2016 has been refunded, $36.29. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. I apologize for the delay in processing the refund on the returned product. The refund was processed today, 4/6/2015. Please allow 3-5...

business days, depending on your financial institution, for the deposit to reflect in your account.If you should need anything further please let me know. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Tracy H[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order 8[redacted] dated 12/7/2015 has been refunded, $79.95. Order #[redacted] dated 11/7/2015 has been refunded $79.95. and Order [redacted], dated 10/7/2015, has been refunded $79.95, totaling a refund of $239.85 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any of the orders at this time. We apologize for the delay. Please let me know if you need anything further.

Thank you for allowing me to respond to this complaint. I have carefully reviewed the complainants account with us. The complainant signed-up to be an Ambassador (distributor) with our company on 03/12/2014. At the time of sign-up the complainant agreed to the Policies and Procedures...

all of our Ambassadors follow. A part of those Policies and Procedures is the Annual Fee. I have copied the section pertaining to the fee below:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.Due to this agreement the credit card on file was charged the annual fee on 03/12/2015. The account, however, has been cancelled and the Annual fee has been refunded. Please allow 3-5 business days for the financial institution to reflect the credit.If you should need anything further please let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant, [redacted] customer account number [redacted] was...

updated to 1100527 with our computer systems update. This customer account has had any further charges or orders on it since the 9/22/2015 charge of $36.29. The $155.93 charge on [redacted] was located on her direct sponsor’s ambassador account [redacted] The order [redacted] dated 4/12/2016 will be refunded, $155.93. Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank. Customer account [redacted] have been closed. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 12/29/2015 has been...

shipped with the tracking number  [redacted] We apologize for the delay. Order [redacted] has also been created on the complainant’s account free of any charges. We apologize for the delay in the delivery of this order. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complaint’s account and any future...

orders have been
canceled. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled.The complainant was emailed the following on 12/11/2015.Posted on: 11 December 2015 04:06 PMHello Meghan McCleery,Customer 866189,Thank you for your patience. We are happy to assist you with
your request.We apologize for the delay. We are striving to do our best
in accommodating our ambassadors' and customers’ requests during our computer
systems change over.After reviewing your account I see that the shipping address
on your account is 323 Center Pointe Dr, Cary, NC 27513.Your order [redacted] dated 9/5/2015 was delivered to this
address on 9/8/2015 with the tracking number [redacted]Your order [redacted] dated 10/5/2015 was delivered to this
address on 10/13/2015 with the tracking number [redacted]Your order [redacted] dated 11/5/2015 was delivered to this
address on 11/16/2015 with the tracking number [redacted]Please let me know how I can further assist you.Thank you,Ashley Marie EldridgeCompliance AgentPlease review the attached images of USPS.com for the
complainant’s October and November orders. USPS tracking shows these orders
delivered on 10/13/2015 and 11/16/2015. If the complainant could please take this information to
their local Post office for further review. If USPS is not able to verify the
location of the packages if the complainant could please provide a more secure
address for the replacement shipment. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] was shipped 1/11/2016 with the...

tracking number [redacted] We are currently working with our new computer systems to provide tracking numbers. Our customer service phone number is [redacted] We are currently experiencing longer hold times to speak with a customer service representative. We apologize for the delay. Please let me know if you need anything further.