Plexus Worldwide

Thank you for the opportunity to respond to this complaint. We apologize for any confusion and are determined to resolve the issue.I have reviewed the customer’s account with our company. According to our records, the customer is entitled to the 60 Day Money Back Guarantee for orders...

starting on 6/14/2015.We will certainly refund the orders in question, as they are eligible based on the customer return policy. Please allow seven to ten business days for this credit to appear in the account used to purchase the orders, as the customer’s financial institution may require additional processing time.We hope we were able to offer a satisfactory resolution and address the concerns of the complainant.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s Preferred Customer Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/27/2015 to request that future monthly auto shipments be canceled and also to return their previous month’s shipment. October 2015 order will be refunded minus the original shipping charge of $4.05 per our preferred customer refund policy. Any order processed after 11/27/2016 will be refunded in full.
The complainant’s order [redacted] dated 10/27/2015 will be refunded, $136.20.
The complainant’s order [redacted] dated 12/27/2015 will be refunded, $140.25.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $140.25.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $140.25.
The complainant’s order [redacted] dated 3/27/2015 will be refunded, $109.01.
The complainant’s order [redacted] dated 4/27/2015 will be refunded, $127.75.
Please allow 5-7 business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account.
It is not necessary to return any of the orders at this time.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to refund my account, and when they do, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/3/2015 to request that future monthly auto shipments be canceled
and also to return order 80349094 dated 11/2/2015. The complainant’s order [redacted] dated 11/2/2015 has been refunded,
$131.82.The complainant’s order [redacted] dated 12/2/2015 has been refunded,
$131.82.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed per their request.The...

complainant’s order [redacted] dated 11/11/2015 has been refunded, $32.19.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant’s order [redacted] dated 11/25/2015 will be refunded, $37.18. The complainant’s order [redacted] dated 10/25/2015 will be refunded, $45.03. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been reviewed and...

closed.  The complainant’s
order [redacted] from 10/22/2015 has been refunded, $62.91. The complainant’s
order [redacted] from 11/22/2015 has been refunded, $58.59.   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. It is not necessary to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
 Thank...

you for the opportunity to respond to this complaint.  Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
 We are sorry to hear that the complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close that bank account and have a new card issued. 
 If the complainant would like to provide more information about the fraudulent charges to help us locate them we can refund the charges. Please provide the last four numbers of the compromised card, the expiration date, the date of the charges and the exact amount of the charges have already been provided $258.80 and $263.95. 
 Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 9/20/2015 has been refunded, $79.95. The complainant’s
order 80177344 dated 10/20/2015 has been refunded, $84. The complainant’s order
[redacted] dated 11/20/2015 has been refunded, $79.95. Please allow 5-7 business
days for funds to reflect into the complainant’s bank account. It is not
necessary to return these orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/5/2016 will be shipped with the tracking number [redacted]. Please see the attached.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted]as placed 2/11/2016. This order was delivered 2/20/2016 with the tracking number [redacted]
We apologize for the delay. The complainant’s order 81637949 dated has been refunded, $149.40.
It is not necessary to return this order at this time.
The complainant emailed our customer service department on 2/19/2016. Please see the attached. We have closed the complainant’s account.
Order [redacted] placed 2/22/2016 has been canceled and refunded $107.94.
Please allow 5-7 business days for these refunds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the account for the complainant and have found that this account was processed correctly. Please review the following invoice for confirmation of our earlier statement....

The consumer was charged on 12/1/2014 for her order that was processed and shipped via our distribution center, therefore it was unable to be canceled at that time. If the customer is showing 12/3/2014 as the charge date that is a reflection of her bank delay to post the charge and should not be indicative of an ability to cancel the transaction.  Our monthly qualification shipments are processed automatically upon the agreed date set by the Ambassador. Once the order is downloaded on that date, we are unable to cancel or edit them as they are processed in a separate distribution center. This has been made known to our Ambassadors, which is why we allow them 24/7 access to their business account to cancel orders without the necessity of telephonecommunication.  We apologize that the customer did not utilize this function that is available to her to avoid possible unwanted shipments. Upon review of the account, we find that the order in question was refunded in the amount of $223.64 on January 2, 2015. This is the full product cost as stated in the Ambassador Return Policy.I have copied the Ambassador return policy below. Section 6.L.3Ambassadors:Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will  only be made after the product has been returned and verified to be in satisfactory condition. We apologize for any inconvenience this may have caused the complainant however we do not refund shipping and handling on orders that are processed and shipped.  Our hours are 6am-6pm Arizona time and such we are open until 7pm in the complainant’s time zone giving the complainant a fair opportunity to contact us in order to stop the shipment from being processed. Additionally, all ambassadors have complete 24 hour access to their back office online so that phone correspondence is not required. They also do not have to wait to cancel the automatic shipments as they have opportunity to do so at any time up to 24 hours before their selected processing date.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] will be refunded, $152.79.The complainant’s account has been closed. If you should need anything further please let us know.

Thank you for the opportunity to respond to this complaint. After review of the account in question the following has been determined as to why we are unable to grant the request of the consumer at this time.
 
1. Payment card industry regulations require us to process refunds...

back to the cards on which the original  purchase was made. 
2. As a merchant, we are required to follow those procedures. 
3. If this card was tied to a business account to which the consumer had access, her bank should have documentation supporting her association with the account, even if it is now closed. 
4. We processed the refund and the funds have not been rejected by Ms. Lounge’s bank and returned to us.  As a result we have fulfilled our obligation as it relates to processing the refund to the consumer .
5. Only the consumer’s bank can answer how the refund was applied.
6. If we were to issue a second refund, we would in effect have refunded the consumer two times for the same purchase.
If any further assistance is needed please let me know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] has been shipped UPS overnight with the...

tracking number, [redacted]. The complainant’s order [redacted] will also be shipped with the USPS tracking number [redacted]. The complainant will be receiving two shipments of the same order. We are not able to stop the regular USPS shipment and commissions correctly pay out. This is the reason our Customer Service agent advised the complainant that we are not offering expediting shipping at this time.    The complainant’s order [redacted] dated 3/22/2016 has been refunded 20%, $67.15. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delays and frustration you have been caused. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
I have found that the complainant is within Customer our return policy for
their August and September orders per their email request on October...

15, 2015.
Two separate refunds have been processed for $133.70 for each order. The order that processed in October has been refunded
$138.03. Your auto order has been canceled, your payment information
removed and your account closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order 80751489 dated 12/1/2015 was refunded,
$68.80 on 12/11/2015.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account from the date that it was processed. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s original order [redacted] has been refunded
$133.70. The complainant’s account has...

been closed. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/22/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.  
The complainant’s order [redacted] dated 3/22/2016 will be refunded $110.26. Please allow 5-7 business days for this refund to be processed back to the original payment method and reflect into the complainant’s bank account.
We apologize for the delays.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I submitted the required form twice and still get told they have not received it. Shoddy practice making it seem as if I have not done the required form. Tired of dealing with them and their runaround tactics to keep from refunding my money.
Regards,[redacted]