Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s account has also been closed. If you should need anything...

further please let us know.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached images.
The complainant’s account has been closed.
The complainant’s order [redacted] has been refunded today 3/1/2016 although please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return order [redacted].
Ambassador accounts are not able to be canceled over the phone. Ambassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador account. However as previously stated the complainants account has been closed due to this complaint’s request.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $123.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
 The complainant’s ambassador account has also been closed.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/15/2016 has been refunded,...

$107.84. Per our preferred customer return policy this is minus the original shipping charge of $4.05. Please see the attached. However it is not necessary to return this order or original packaging at this time. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with us and found it still active.Upon further investigation I was made aware that our Support Services Department was unable to locate a completed cancellation...

formfrom the complainant. An email requesting the fax number the form was submitted from to better assist in locating the form was sent with no response.We have gone ahead and made an exception and cancelled the complaints account with us without the completed form.We currently do not have a refund guarantee for our annual fees however, by exception, the annual fee has also been refunded as well.I hope this meets the complainants satisfaction. Should you need anything further please let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. The complainant’s account has been closed. Thank you for notifying Plexus Worldwide 1/27/2016 that you wish to take advantage of the preferred customer return policy. If you are unsatisfied with a product...

purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. The complainant’s order [redacted] dated 1/1/2016 has been refunded, $168.98. The complainant’s order 8[redacted] dated 12/1/2015 has been refunded, $168.62. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. If the complainant wishes to be refunded for any further orders please prove substantiation that the 60 day money back guarantee was requested at any earlier date. Please let me know if you need anything further.

To whom it may concern, Thank you for the opportunity to respond to this compliant. After reviewing the complainant order history I have confirmed that a monthly auto shipment order processed on 11/28, unfortunately this order has delayed in its shipping process. Plexus Worldwide has recently...

began a major overhaul of our entire inventory and warehouse system. As a result, all orders were placed on a temporary hold in the first few weeks In December.                                   �...⇄ Unfortunately it appears that this information was not provided to the complainant when speaking with our Customer Service department.            A reship has been processed and is currently in route to the complainants shipping address.  The complainant’s new order can be tracked at 9400110899624087006338.        In addition to reshipping the delayed order, we have refunded the complainant back in full for the November order and closed their customer account. A refund for $85.38 has been processed on 12/13/2016. Please allow 3-5 business days for the funds to reflect back to the original payment method. Please let me know if I can assist any further. Tell us why here...

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Unfortunately the additional 10% discount for our preferred customers is not working properly in our new computer systems. Please reply directly to my email reply in the future for the most prompt service to have your additional 10% manually refunded to you until our system it properly functioning.  
The complainant’s order [redacted] dated 11/22/2015 has been refunded, $12.49.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $12.49.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Amy A[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. However we have made an exceptionto...

our policy and refunded the customer the requested $114.95. The complainant became a Customer with Plexus Worldwide on7/14/2015. At this time the customer placed their order and was emailed thereturn policy for their customer account on 7/14/2015 and 7/15/2015. This Policy is to contact Plexus Worldwide Customer servicedirectly within 60 days of delivery. Plexus Worldwide was contacted on9/17/2015 to request a refund for the product delivered on 7/17/2015 with USPStracking, [redacted] which is the 62nd day. Your customer account has been closed.If you should need anything further please let us know.

2014 Violation of: [redacted] "products are intended for use as drugs"
"Fast Relief, ProBio5 and BioCleanse are not generally recognized as safe and effective"
"are offered for conditions that are not amenable to self-diagnosis and treatment by individuals who are not medical practitioners; therefore, adequate directions for use cannot be written so that a layperson can use these drugs safely for their intended purposes"
Found [redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed.The complainant’s order...

[redacted] has been refunded, $325.80.
Please allow 5-7 business days for these funds to reflect back into the
complainant’s bank account. It is not necessary to return this order.We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
8pt;">Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Unfortunately I am not able to locate any substantiation dated further than 2/22/2016 of the complainant requesting assistance with the auto shipment they edited online. Please see the attached emails. Normally the Ambassador would be advised to refuse the unwanted order. Once the order was received back in new condition the order would be refunded minus the original shipping charges.  This is because the complainant’s order is covered by the ambassador’s return policy; Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
However in the interest of resolving this complaint the complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $119.28.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been refunded, $65.00. Please see the attached.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 10/23/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/7/2015 has been refunded,
$37.56.The complainant’s order [redacted] dated 12/7/2015 has been refunded,
$37.56.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return these orders at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant emailed our customer service department on 11/21/2015. Any order processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/15/2015 will be refunded, $84.00.
The complainant’s order [redacted] dated 1/15/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/15/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 3/15/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 4/15/2016 will be refunded, $64.01.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for allowing me to respond to this complaint. Ihave reviewed the complainants account and found that the information she wasgiven by our representative during her phone call was correct. As an ambassadorshe would only have a 5 day timeframe in which to notify us of her intent...

toreturn. That product would then have to be returned in unopened resalablecondition. Our deepest apologies if she was given incorrect informationfrom another of our Ambassadors however, this return policy for ambassadors islisted in the Policies and Procedures (Section 6.L.3.) the complainant agreedto upon signing up as an ambassador. At this time I am unable to grant the complainants requestfor a refund of the product as she is outside of the return policy.If you should need any further assistance please let meknow.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays. Plexus Worldwide Preferred Customers are now...

able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The complainant contacted and spoke with our customer service agent Jennifer Provencher on 4/27/2016. Jennifer assisted the complainant in canceling the monthly auto shipment on their preferred customer account [redacted]. This account has now also been closed. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $118.35. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.