Plexus Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their Ambassadors accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador’s account. The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/22/2016 to request that their account be closed. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 2/25/2016 will be refunded, $113.95. The complainant’s order [redacted] dated 3/25/2016 will be refunded, $113.95. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 11/20/2015 has been refunded, $149.75.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return this
order. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 9/30/2015 has been refunded, $124.95. The complainant’s
order [redacted] dated 10/28/2015 has been refunded, $129. The complainant’s
order [redacted] dated 11/28/2015 has been refunded, $124.95.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return any orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. We apologize for any confusion. Please see the attached. We were not able to refund the complainant’s Order [redacted], $145.07 due to the charge back the complainant filed with their banking institution. The charge the reversed on 1/19/2016 due to this charge back the complainant filed. We are not also able to process a refund because the funds were already given back to the banking institution. If the complainant has any further questions about the $145.07 that was replaced to the [redacted]Card ending in [redacted] on 1/19/2016 we advise they contact their banking institution they filed the charge back with. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/28/2015 to request that future monthly auto shipments be canceled and the 11/28/2015 order be returned. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $31.75. The complainant’s order [redacted] dated 12/27/2015 has been refunded, $33.04. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. If the complainant would like to be refunded for any further orders like provide substantiation of request to cancel the account and/or auto-shipment at a date prior than a previous order. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. Thank you for your patience. After reviewing the complainant’s ambassador account...

we confirmed that their order from 12/25/2015 (order #[redacted]) was refunded on 1/11/2016 at 12:26:43 PM in the amount of $121.66. Additionally we have confirmed that the complainant’s annual membership fee (order #[redacted]) was refunded on 7/18/2016 at 9:30:11 am in the amount of $34.95. (Please see attachment) Please allow 3-5 days for the $34.95 refunds to reflect back into the complainant’s bank account. Please also be aware that refunds will be displayed separately as the original order was refunded in January. The complainant’s Ambassador Account has been closed, and all future orders have been cancelled. Please let me know if you need anything further. Tell us why here...

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s Ambassador account has been closed. The...

complainant’s order [redacted] dated 1/2/2016 was delivered 1/19/2016 with tracking number [redacted] We apologize for the delay. The complainant’s order [redacted] dated 1/2/2016 has been refunded, $168.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this orders at this time. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 has been shipped with the tracking number [redacted]. USPS.com currently reads an expected delivery date of 1/19/2015.
We apologize for the delay.
The complainant’s order has also been copied with order [redacted] with no charges to the complainant for the requested compensation.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/11/2015 to request that future monthly auto shipments be canceled and pervious order be returned. The complainant’s order [redacted] dated 9/11/2015 has now also been refunded, $87.15. The complainant’s order [redacted] dated 10/11/2015 was refunded, $87.15 on 12/7/2015. The complainant’s order [redacted] dated 11/11/2015 was refunded, $91.20 12/5/2015. Please see the attached. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed. It is not necessary to return these orders at this time. The package delivered 1/11/2016 was order [redacted] dated 10/11/2015. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,
$121.08.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s accounts have been closed. The monthly auto shipment on the complainant’s preferred customer account has been canceled. I believe there may have been further confusion due to the complainant having two accounts with Plexus Worldwide.
The complainant created an Ambassador account ([redacted]) 7/5/2015 and also a preferred customer account ([redacted]) on 7/5/2015.
The complainant submitted our form to cancel Ambassador Account to our customer service department however the ambassador account does not have any current orders.
The complainant’s preferred customer account did have a current auto-shipment and current orders.
The complainant’s disputed amount, order [redacted] dated 1/5/201 has been refunded, $139.32.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 11/26/2015 has been refunded,
$132.45.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant’s order [redacted] placed 10/11/2015 refund
will be...

processed today. Please allow 3-5 business days for these funds to
reflect back into the complainant’s bank account. This order has also been
resent to our shipping department to be shipped. The complainant’s account has also been closed.Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted], dated 12/16/2015 has been refunded in the amount of $128.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant’s account has been closed.The complainant emailed our customer service department on
12/15/2015 requesting that the auto shipment be turned off and also requesting
instructions for product return. The...

complainant created a retail customer account on
11/2/2015. Retail customer accounts do not have the option of monthly auto
shipments. The customer’s account number 1192001 has never had an auto shipment
order set up on it. Each order was separately created on the account. The complainant’s order [redacted] dated 11/2/2015 has been
refunded, $59.90.The complainant’s order [redacted] dated 11/19/2015 has been
refunded, $114.95.The complainant’s order [redacted] dated 11/25/2015 has been
refunded, $39.95.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s membership fee order [redacted] dated 3/30/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The monthly auto shipment has been canceled. The account remains active.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00
The complainant was also refunded $10 for owed Pay Portal funds.  
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $161.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.