Plexus Worldwide

To Whom it may concern; Thank you again for the opportunity to respondOnce a cancellation form is submitted by a Plexus Ambassador a confirmation email is sent to the email address on file We have reviewed our email system and were unable to find any cancellation form or confirmation email (Please see attached). if the complainant can substantiate their claim that the cancelled this account by providing documentation of the cancellation we would appreciate this be submitted for reviewAs confirmed by the complainants credit card statements the January order was credited back on 1/19/2017, and we have since refunded the February charge at the request of the complainant on 2/8/2017Unless the complainant can provide any additional substantiation for their compliant we believe this issue has been resolvedPlease let me know if we can assist further

*** *** To whom it may concern;
Thank you for the opportunity
to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and ambassador accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers and ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or ambassador account
The complainant contacted our customer service department by email on 11/26/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 12/26/has been refunded, $ The complainant’s order *** dated 1/26/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return these orders at this timeWe apologize for the delay
Please let me know if you need anything further

Revdex.com:
I finally got thsomeone and it's resolved
Regards,
*** ***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 12/15/to request that future monthly auto shipments be canceledAll orders after this date will be refunded in full
The complainant’s order *** dated 12/16/has been refunded, $ The complainant’s order *** dated 1/16/has been refunded, $ The complainant’s order *** dated 2/16/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s monthly auto shipment has been
canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 12/2/to request that the last two months of Ease Combo be
returned The complainant’s order *** dated 9/4/has been refunded,
$64.95.The complainant’s order *** dated 10/4/has been
refunded, $64.95.The complainant’s order *** dated 11/4/has been refunded,
$64.95.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return these orders at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 10/18/was refunded, $on 12/30/The missing $for the shipping has now also been refunded, 2/23/
The complainant’s order *** dated 11/18/was refunded, in full $on 12/28/
The complainant’s order *** dated 12/18/has been refunded, $174.78, 2/23/ Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the date that they were processed
It is not necessary to return the orders at this timeWe apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I want to thank you for doing what seemed impossible! You have been very helpful in solving my problem! Thank you so much for your time, hope you all have a lovely day!
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaintIhave reviewed the complainant’s account with our company I have processed the requested refund for$After reviewing the complainant’s ambassador account I seethat the
account remains activeIf the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their accounthttps://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know

To whom it may concern;Thank you for the opportunities to respond to this complaintPlexus Worldwide Preferred Customers are able to visit *** to manage their own customer accountsCanceling and making adjustments to preferred customers monthly auto shipments orders can be done
online or by contacting our Ambassador Relations Center at ***The complainant's order# *** dated 6/1/was refunded $on 6/7/ Please allow -business days for these funds to reflect back into the complainant's bank account.The complainant's account has been closedThe monthly auto shipment has been canceledPlease let me know if you need anything further

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The refund was put back in my bank account on July 11th. The email they sent me said after the amount was processed, it might take one billing cycle, not two, and they stated to you. I am sure I was refunded the money due to your help. Thank you very much
Regards,
*** ***

To Whom it may concern;
Thank you for the opportunity to respond to this complaint
The only purchase required to obtain and maintain a Plexus Ambassador account is the annual $membership feeAll product purchases, including monthly autoshipments, are
optionalOn 7/the complainant's monthly autoshipment was cancelled and placed in a "deleted" status(Please see attached)
Further review confirmed that on 7/27/a new autoshipment was created, and set to run on 8/27/
The complainant contacted Plexus Worldwide 8/regarding this new order and a refund was issued, minus shipping
Should the complainant wish to be refunded the shipping cost for their August order we request that they return the order in unopened, resalable condition, within days of its deliveryOnce the order has been returned Plexus will issue a refund for the shipping costsThe complainant can expedite this refund by contacting Plexus at once the order has been refused and we can confirm that is in route to our returned department (if the order is not refused, but instead reshipped, we ask they provide the new tracking number as confirmation.)
As we have decided to make an exception on our refund policy we will be refunding the shipping cost on the complainants' returned July orderA refund for $has been processed on 8/
Please allow 5-business days for the funds to reflect back into the complainants' bank account
We will unfortunately not be able to issue a refund for the complainants' annual membership fee of $because this order was placed on 5/21/During this time the complainant placed separate orders, and received a monthly commissions check totaling $
The complainants' account has been closed
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant was in contact with our customer
service
department on 12/2/The complainant’s order was stoppedThe
complainant’s order *** has been refunded, $Please allow 5-business
days for these funds to reflect back into the complainant’s bank accountThe
complainant’s account has been closed.Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 12/12/has been refunded, $The complainant's order dated 11/has been also refunded in the amount of $99.85, totaling a refund of $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have been trying to cancel my account with this company for months nowI have emailed them five times with no responseI have been on hold multiple times for more than an hour but had to hang up because no one answeredThere customer service is horrible I still cant get in touch and have cancelled my credit card so I wouldn't get the product anymore only for them to find my new card and charge me for a product I don't want anymore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThe only problem is that the customer service rep didn't include her email for me to email her backI did reply to the email she sent me but that was to customer service in general and not a direct email to that specific person.
Regards,
*** ***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 2/4/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullHowever we will also make an exception and refund the requested January order as well
The complainant’s order *** dated 1/26/has been refunded, $ The complainant’s order *** dated 2/26/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant contacted our customer service department by email on 3/25/to inform of their intent to return their order *** processed 3/24/The complainant created an ambassador account on 7/5/This email serves as notification of their intent to return the order within their days
Ambassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition
The complainant’s order *** dated 3/24/will be refunded, $This amount is minus the $original shipping charge
Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

Placed my first order on March My CC was charged on 3/ On 3/i received an email stating "Your order Order # is ready for pick up or has shipped and should arrive within three (3) to five (5) business days from the shipping date for continental US orders"I kept checking the tracking number and it just kept showing only a label created My Ambassador called and checked Today 4/I checked the tracking # again and it says "
April 4, Pre-Shipment Info Sent to USPS
The U.SPostal Service was electronically notified by the shipper on April 4, to expect your package for mailingThis means almost two weeks after my order was placed the package still has not shippedI have attempted to call them two times only to be in the queue for 20+ minutes both times, all while being told what a valuable customer I amI was able to go online and cancel my recurring shipment, however since you can't return product without an RA#, I won't even attempt to return it, if I ever receive itI do not recommend doing business with this company, the Ambassadors seem to have their hearts in the right place, but the company itself is horrible