Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s ambassador account has been closed
The complainant’s order *** dated 12/26/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** has been assigned the USPS tracking number
*** However this tracking number does not reflect any movement since 3/16/This order many still be deliveredTo ensure the complainant’s order *** is delivered we have reshipped with the UPS overnight tracking number ***We apologize for the shipping delayIf two orders arrive please keep both ordersPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s customer account
has been reviewed and the
complainant is within the customer return policyThe complainant’s 10/12/order *** will be refunded
$The complainant’s 11/12/order *** will be refunded $
Please allow 5-business days for these funds to reflect into the complainant’s
bank accountPlease keep the upcoming holiday in mind and that banks will not
be open again until 11/30/The complainant’s account has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide shares the same concerns as this complainant regarding the use of unsubstantiated claimsPrior to the creation of all Plexus Ambassadorships, each applicant must agree to Plexus policies,
procedures, terms and conditions, or what is collectively referred to as the ambassador contractPer this contractual agreement: “The only claims and representations Ambassador may make regarding Products are those found in the literature distributed by the Company, or claims found on Official Company WebsitesAny third-party material used for Ambassador Business must comply with all federal and local laws and regulationsAn Ambassador may not make any express or implied health or medical claims of any kind relating to any Product except for those claims, if any, that are published in Company literature approved for the country in which the claims are presentedUnder no circumstances may an Ambassador prescribe any Product as suitable for a particular ailmentNo claims may be made as to therapeutic or curative properties of any Product offered by the Company.” To ensure our ambassadors are complying with the Plexus policies and procedures, as well as all state and federal laws and regulations, Plexus has established a Compliance department, which monitors our ambassadors and enforces company policiesViolation of the Plexus contractual agreement, or state and federal laws and regulations, can result in the suspension or termination of one’s ambassadorship, as well as forfeiture of any commissionsShould the complainant have a specific issue they wish to notify Plexus about, they may complete the “Report Violation” form found here: https://plexusworldwide.com/report/ Thank you again for the opportunity to respond to the compliantPlease let me know if we can be of any future assistance

This message originally read on 4/19/Revdex.com Serving Central, Northern and Western Arizona N12th Street, Phoenix AZ Grove Ave, Prescott, AZ W16th Street, Suite 205, Yuma AZ 602-264-| 928-772-| 928-919-arizonaRevdex.com.org
4/19/2016To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays.The complainant’s order *** dated 4/6/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery The complainant’s order will also be refunded 15% in the amount of $per their request to also be discountedThis is in addition to the 15% discount already applied to the order at purchaseWe apologize for the delaysPlease let me know if you need anything further

I take it very seriously to write a bad review about a company, because I do not like to hurt good companies This one is not one of those I ordered a trial of Plexus since my neighbor had become a rep I did not enroll in their auto enrollment program as I just wanted to try it It didn't really do anything for me Well, the next month, I received an automatic shipment - I thought, well, let me try it just one more month No weight lossI then received another supply unsolicited I contacted my neighbor/broker -she just told me to login and cancel I couldn't login - their website won't let you reset your password at allI sent numerous emails to customer service - the one time I got a response, I had to log in to their site to read it - which I couldn't! Hours spent on hold I have $worth of product I want to return, but can't get anyone to talk to meI have had to cancel my credit card so they stop renewing this phantom subscription DO NOT DO BUSINESS WITH THEM! I even got so desperate as to reach out to the head of HR on LinkedIn with a private message with no response This is a sad excuse for a company

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe monthly auto shipment has been canceledPlexus Worldwide
Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The October order *** has been refunded today, October
28, in the amount of $129.The August order *** was refunded October
27, in
the amount $124.95.The September order *** was refunded October 27, in
the amount $124.95.Your customer account has been closed.If you should need anything further please let us know

What are the non-compliant issues? I was not aware I was doing anything wrong?
With all of the calls I made to Plexus, why was I not told that my account was on hold? This would have saved everyone involved a whole lot of time and frustration
What about the orders on hold that have been paid for? If you do not intend to ship them out, then I want to be refunded immediately
The reason it shows several attempted processes is because I was trying to get my orders placed! The orders would not go through online yet they would go through when I called on the phone? I did try several times to process orders This all does not make sense at all and is very sketchy
I did provide my SS # when I signed up to be an ambassador I have no idea why you were unable to process it but the info was provided

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/10/has been assigned the USPS
tracking number *** However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order The complainant’s order *** has been refunded$was processed on 3/30/and the remaining $was processed today 4/4/Please see the attachedPlease allow 5-business days for your bank to process this transaction and the funds to reflect back into your account from the date that they were processedWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to summit a second response to this complaintThe complainant’s refund requests were denied due to the lack of evidence provided linking the complainant’s illness to Plexus productsIn the interests of resolving this complaint we will make an exception to the Ambassador return policy(Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.) The complainant will be refunded the purchase price for any products returned in resalable conditionPlease provide the tracking number for your shipment back to; *** *** Revdex.com Complaint# *** *** * *** *** *** *** ** *** A refund will only be made after the product has been returnedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintPlease see the attached “CLN-514-28914.” This is email correspondence between myself and the complainant in which the Revdex.com is copied inThe original replacement order number *** did not load properly into our systemsThis order was deleted and replaced with ***Order *** delivered to the complainant 4/29/at 10:am at or in the mailbox per the USPS tracking number ***Please see the attachedThe complainant confirmed the delivery of this replacement order by email on 4/29/Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant was in contact with our customer service department on
3/15/The complainant’s order *** dated 2/5/was refunded, $on 3/15/Please see the attachedPlease allow 5-business days for the complainant’s banking institution to process this and these funds to reflect back into the complainant’s account from the date that the refund was processed by Plexus WorldwideWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello *** * *** ***I was not able to reach you by phone today but I was able to leave a voice messageWe have received your Revdex.com Complaint *** and are not able to locate an account in your name or provided informationIf you feel that you banking information has been compromised please
contact your institution immediately to advise them of the fraudulent charge and have your account closedIf you are able to provide further information we can locate the charge to help expedite the refund processPlease provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the chargeThank you for your time and please ask if you have any questions

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s accountThe complainant’s account has been closedThe complainant’s order *** has been refunded and
reshipped today If you should need
anything further please let us
know

This complaint is most definitely NOT CLOSED until I have the full refund in my accountPlexus customer service promised a refund of the Slim on August 3, I still don't have itIt wasn't until I filed a complaint with the Revdex.com that I received a response of any sortThis issue should have been expedited by Plexus since they failed to follow through with the original promiseThat refund better be on my account by Fri August 18, I also hope that you are assessed a fine for this as you have had multiple complaints of the his nature and you continue to do itStop it! It's wrong! ***

I have been trying to get a refund from this company for four days I have sat on hold between two phone calls for over two hours to get told I was shipped a product I don't want because it makes me sickI canceled the order and they billed my credit card and are now saying they shipped it although the post office says it hasn't been shipped yetThe company says I can't have a refund till I return the product that I didn't want and haven't received and hasn't even been shipped yetCustomer service is an absolute joke I asked to speak with a supervisor the is going to be another hut on hold I am sureGood luck with this scam of a company I WILL NEVER ORDER ANYTHING FROM THEM AGAINIF THEY CHARGE MY CREDIT CARD AGAIN I WILL BE CALLING THE LAW FOr now I am calling my bank

Thus company has the worst customer service I have experienced! I put in a request to cancel my ambassadorship about a month agoI never received back a confirmation, even though their email said they'd respond in about business daysAfter not hearing back and them sending an autoshipment and charging my credit card after my request not to, I emailed them! Gave them about a week to respond, and they never didI then tried to call and couldn't get anyone to pick upI tried emailing again, and still have not received a response or confirmationI want it to STOP and my credit card to stop being charged! I will never recommend this company to anyone!

To whom it may concern;
Thank you for the opportunity to respond to this
compliantAfter reviewing the information provided by complainant our records indicate that the Annual Membership fee of $was in fact voided on 9/5/Attached is a screenshot as confirmationIf the complainant still believes this order charged to their bank account, and did not void as displayed in the provided attachment, we ask they provide substantiation to this claimOnce substantiation is provided we would be happy to reevaluate this request and reach out to their banking institution to resolve this issue if necessary
We look forward to their immediate response and resolving this matter
Please let me know if we can assist further