Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedIt is not necessary to return any products.The complainant’s order [redacted] dated 10/25/has been refunded, $The complainant’s order [redacted] dated 11/25/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 11/9/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in full The complainant’s order [redacted] dated 12/6/will be refunded, $ The complainant’s order [redacted] dated 1/6/will be refunded, $ The complainant’s order [redacted] dated 2/6/will be refunded, $ The complainant’s order [redacted] dated 3/6/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceWe are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus productsPlease contact your banking institution as soon as possible to close your account to protect against any further fraudulent actions The complainant’s customer account created 12/4/and upgraded to ambassador account 2/11/has been closed The complainant’s order [redacted] dated 2/11/has been refunded in full $ Please allow 5-business days for these funds to reflect back into the complainant’s bank Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] has been refunded, $65.00. Please see the... attached. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

I am having an aweful time with this company! Called them numerous times and have been on hold for over an hour...no answerEmailed many times..no answerCanceled, no responseReported them to my credit card and had to stop paymentTHey tried four times to get my money, then changed there number somehow and got it to charge my accountI have been so stressed over all thisI have all emails and phone call attemps on recordTalked to Discover card for minutes to put another stop on thisNow I looked on the Revdex.com site and see I'm not the only one with the same issuesHORRIBLE customer service!

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account. The complainant’s auto-shipment was not set to process on 11/7/2015 but on 11/6/2015. Please the included screen shots of the complainant’s account. Our customer service... department must be contacted one day before the date of process to be able to stop or alter any auto-shipment order. In this case the complainant would have had to have contacted or turned off their auto order by 11/5/2015. This is because Auto-orders load into our systems at 12:00 am the day they are set to process.Plexus preferred customers have access to their accounts online to manage their auto-shipments. The complainant registered their online account and turned off monthly shipment on 11/6/2015. (Attached screenshot) However as previously stated auto-shipments must be canceled or altered the day before they are set to process. The complainant may refuse/return to sender the package that is being delivered today (9400110899624040187784) for a refund of $107.84. Once the package is returned the refund can be processed. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit... [redacted] m to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/22/2016 has been canceled and refunded, $78.93. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

This is the THE most worthless company on the face of the earth So they claim to have refunded my money? They claim to have shipped it? And they have never contacted ME? I don't trust this worthless company any more than I would trust someone who tells me they're shipping me the Brooklyn Bridge.If a company is 100% unresponsive, 100% unprofessional and 100% unapologetic - I SHOULD BELIEVE THIS abrupt, unprofessional email? They already told me it would be shipped 3-days (from my order) from the order date of 10/29/ It's 12/12/15.I have tried to contact this worthless company SO MANY TIMES - their call center says to email and HANGS UP ON YOU Any emails I've sent have NEVER BEEN RESPONDED TO I don't believe them The order has been shipped? It is NOT on my door step They have NOT refunded the money.A horrible, horrible unprofessional dreadful company

To whom it may concern; Thank you for the opportunity to respond to this... complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant was able to contact out customer service department by phone today. The complainant’s order [redacted] dated 2/3/2016 has been refunded, $86.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

Thank you for allowing me to respond to this complaintI have carefully reviewed the complainants account and found that it has been deactivated as of 4/14/upon receipt of the properly completed cancellation form.The request for processing the Annual Fee refund has been submitted to the Refund’s Department and will be processed in the order in which it was receivedOnce processed please allow 3-business days for the complainants financial institution to reflect this credit.If you should need anything further please let me know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 11/25/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 11/28/has been refunded, $ The complainant’s order [redacted] dated 12/27/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

This is a great company to be involved with! It is most definitely not a scam but the products only work if you take them consistently and according to the guidelinesThis isn’t a fad or an overnight miracle cure…and you didn’t get in the shape you are overnight eitherIt takes a little time to see resultsBut when you see them, you will be impressed! Have there been a few little glitches in the new computer system? Of course…but the company is getting them fixed as fast as they can and doing their best to make things right along the wayAll in all, I’m down with them for the long haul!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for the timely response, but I am not satisfied with the answer that was given Even though it's in the terms, I strongly feel I should be given a refund for a few reasons It took me awhile of reading and scrolling, but finally found where it states the 5day return policy for ambassadors at the very end of the very long section of the terms But everywhere else, such as their website and the packaging, it says in big and colorful writing 60days money back guarantee but does not say the days does not apply to ambassadors I assume that due to this hard to find information in the terms, legally plexus does not have to refund my money But I hope that if plexus is truly an honest and reputable company, then they will take responsibility for their representative giving me information I trusted their representative (that gets paid for selling their products) I was reassured over and over that I can get my money back if I am not satisfied within days I have all the screen shots as proof of the information that I was given Like I stated previously, I would have never signed up as an ambassador knowing I couldn't even try the product It seems absurd and doesn't make any sense to me that new customers can sign up as an ambassador without trying it first and only being able to return it if unopened I admit I accidentally failed to see and read the hard to find section on the 5day return policy for ambassadors, but due to their employee giving me information, I am really hoping plexus will make an exception and will refund my money I also hope in the future plexus trains their representatives better and makes the 5day return policy for ambassadors easier to see and not so misleading on their website and packaging, so this doesn't happen to anyone else Also, I only saw one invoice on the attachments plexus sent in their response I actually had twoThe first was for $on 05-08-and the second was for $on 05-22- Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/10/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 12/10/has been refunded, $The complainant’s order [redacted] dated 1/10/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease provide the tracking information and order number for the returned order (s)Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed.Any future activity has been cancelledThe complainant’s order [redacted] dated 12/26/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

I appreciate the refund and the other information provided; however, I would like instructions as to how to order the SLIM this month at the preferred customer price of $minus the 10% discount The direct contact number for problem resolution referred to in the response of Plexus did not come through with the message I received via the Revdex.com

Hello, I apologize for the confusionIt is not necessary to return any products Please ask if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s Ambassador account has been closed The complainant’s order [redacted] dated 1/2/was delivered 1/19/with tracking number [redacted] We apologize for the delay The complainant’s order [redacted] dated 1/2/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return this orders at this time Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s order [redacted] dated 11/29/has been refunded, $159.81.Please allow 5-business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this time.We apologize for the delay.Please let me know if you need anything further