Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s Ambassador Account has been closed.We apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe apologize for these delayPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s accountThe Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceledThe complainant emailed our customer service department on 4/6/to request that their auto shipment be canceledAny orders processed after this date will be refunded in fullThe complainant’s order [redacted] dated today, 4/28/has been canceled and the charge VOIDEDThis $charge was preauthorized and will drop off before finalizingThis amount will not reflect as a refund or a charge on the complainant’s banking statementsPlease allow 3-business days for this transaction to be fully processed and the charge disappearIf the complainant wishes to be refunded in full for their March order can they please provide documentation of their request to cancel earlier than 3/27/2016? Please let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I cannot tell you what time I called on June 21, as I called from my office phone, and I have no way of retrieving the call logIf they claim there was no wait time on June 21, then I must've gotten a bad number or somethingI don't knowHowever, I have attached a copy of the email as a screenshot from my computerYou can see all the windows I currently have open, as well as the date and time of today in the lower corner -- I don't want you to think I'm trying to photoshop anythingI do not have a ticket number because nobody ever responded to meIf the email address [redacted] ( [redacted] ) is incorrect, then that would explain why no one responded, but it is what I got directly from the websiteI appreciate this manner getting resolved rather quicklyI would like to ask that this complaint not be closed until I have confirmed that the money has been refunded to my accountI understand that this can take up to business days, so an acceptable closing date would be Tuesday, June 19, Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintWe apologize for the human error that failed to close your account and cancel the auto shipment as promised in your last Revdex.com complaint responsePlease see the attached screen shot of your terminated accountThe complainant’s order [redacted] dated 1/16/has been refunded, $Please allow 5-business days for your bank to process this transaction and the funds to reflect back into your accountIt is not necessary to return this orderYour email reply has a phone number should you need anything in the futurePlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysI have reviewed the complainant’s accountThe complainant’s order’s refund process has been started todayThe complaint’s account has been canceledPlease let me know if you need anything further

I am extremely disappointed in this company I ordered product over weeks ago and still haven't received it They "guarantee" day priority shipping (which you pay for) I tried to call them but the phone number provided continually goes straight into voicemail with no indication of what company you are calling What company doesn't address themselves when you call?? I also emailed them for answers and all that got me was an unanswered helpdesk ticket Their customer service is horrible When I tried to cancel my order, I got more of the same - - no answer from the company This review is no reflection on the ambassador that I ordered thru, they at least tried to help me

To Whom It May Concern,Thank you for the opportunity to address this complaintUpon review of the account I show that the account is inactive, the order placed on 10/30/was refunded and there are no pending transactionsI apologize that the customer did not get the desired results from the product and apologize for any inconvenience this experience may have caused.If we can be of any further assistance please let us know.Plexus Worldwide, Inc

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Thank you for the opportunity to apologize and replace your welcome pack orderOrder [redacted] has been created and overnight shipped to the complainant with the UPS tracking number [redacted] We apologize for the delay Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been closed The complainant’s order [redacted] dated 10/02/has been refunded, $Please allow 5- business days for funds to reflect into the complainant’s bank accountIt is not necessary to return this orderOur return policy states “You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling.” It is not necessary to return this order but the original shipping charges $will not be refundedWe apologize for the delay in our responsePlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s Account has been closed and the auto- shipment canceledThe complainant’s order [redacted] dated 10/3/has been refunded, $The complainant’s order [redacted] dated 11/3/has been refunded, $The complainant’s order [redacted] dated 12/3/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

I really wish I would've read these complaints before placing an order with this companyI placed an order on 2/It's 3/14, and no tracking number, customer service not accepting calls, no reaponse to email, and definitely no packageThey were quick to charge me $140, but then it's like cricketsNo help from ambassador or this god awful businessThey should be shut down, this is borderline fraud!!!

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s order [redacted] dated 2/5/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

I ordered from this company on what was to be a one time transactionOne month later my account was charged and I received more product that I did not want or orderI sent an email and, aside from a robo-response, never was contactedOne month later, I was charged againI have cancelled my card and disputed these chargesThey have confirmed my doubts about multi-level marketers

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closed The complainant’s order [redacted] dated 9/22/has been refunded, $The complainant’s order dated 10/22/has been refunded, $The complainant’s order [redacted] dated 11/22/has been refunded, $ Please allow 5-business days for refunds to reflect into the complainant’s bank accountIt is not necessary to return any further ordersWe apologize for the delay in our responsePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 2/8/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 2/7/will be refunded, $The complainant’s order [redacted] dated 3/7/will be refunded, $The complainant’s order [redacted] dated 4/8/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit... [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/21/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/9/2016 will be refunded, $151.44. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s accounts have been closedThe monthly auto shipment on the complainant’s preferred customer account has been canceledI believe there may have been further confusion due to the complainant having two accounts with Plexus WorldwideThe complainant created an Ambassador account ( [redacted] ) 7/5/and also a preferred customer account ( [redacted] ) on 7/5/The complainant submitted our form to cancel Ambassador Account to our customer service department however the ambassador account does not have any current ordersThe complainant’s preferred customer account did have a current auto-shipment and current ordersThe complainant’s disputed amount, order [redacted] dated 1/5/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been reviewed and closedThe complainant was in contact with our customer service department to track their order [redacted] and was provided tracking number [redacted] The complainant’s order [redacted] was delivered today 12/7/at 11:am local timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, C [redacted] M***-h***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order [redacted] was shipped 1/11/with the tracking number [redacted] We are currently working with our new computer systems to provide tracking numbersOur customer service phone number is [redacted] We are currently experiencing longer hold times to speak with a customer service representative We apologize for the delay Please let me know if you need anything further