Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order [redacted] dated 11/5/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceThe complainant’s preferred customer account has been closed and their monthly auto shipment canceledPreferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: [redacted] The complainant’s order [redacted] dated 3/12/will be refunded, $The complainant’s order [redacted] dated 4/12/will be refunded, $Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank accountWe apologize for the delayIt is not necessary to return this order or original packaging at this timePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThank you for the opportunity to apologize and replace your welcome pack orderOrder [redacted] has been created and overnight shipped to the complainant with the UPS tracking number [redacted] We apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems change overI have reviewed the complainant’s accountThe complainant’s order [redacted] has been refunded today.The complainant’s account has been closedIf you should need anything further please let us know

I had a friend get me involved with Plexus last monthI paid the $to become an Ambassador, I also bought the Welcome Pack (which included the TriPlex) along with that I ordered a package of Vanilla shakes, an extra day Slim package and a bottle of Block as wellI could not sell any products because the people I had talked to wanted my personal favorite selection and I told them that I had ordered the products listed above and that I could not include my final thoughts because I had not received my products yetI felt I gave an honest answer to my customersI was told that it was wrong and I should tell them anything to get them to buy productsNow, over a month later I still have not received my products ($worth) and I can't get ahold of anybody to reship or refund my money

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been reviewed and closedThe complainant’s order [redacted] dated 10/7/has been refunded, $The complainant’s order dated 11/7/has been refunded, $The complainant’s order [redacted] dated 12/7/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return any further orders at this time.We apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policiesThe complainant became an Ambassador (distributor) withPlexus Worldwide on 7/5/At this time of sithrough our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador accountIt is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policyI have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for referenceSection 6.L– Returns, Refunds and Exchanges Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within days of receipt of theirproduct purchase and upon receiving authorizationProduct must be returned inre-sellable conditionA refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation emailThis email states the four different refund policiesWhenevery order ships the consumer is sent another email informing them of the fourdifferent refund policiesIf an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to returnI have included the email auditreport and an image of each email sent to the complainantThe complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains activeIf the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their accounthttps://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order [redacted] dated 10/20/has been refunded, $ The complainant’s order [redacted] dated 11/18/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 11/2/has been refunded, $ The complainant’s order [redacted] dated 12/2/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 11/13/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease provide substantiation from your banking institution regarding your interest rate for the card ending in Please let me know if you need anything further

We do not have record on the Complainant purchasing product directly from our websiteThe Complainant did not provide any account details, order details, and we are unable to locate the account by using the Phone number, Email, or address provided in the ComplaintWe are unable to offer any assistance until we know the order informationPlease have the Complainant provide more details regarding the transaction as we would like the opportunity to make this rightThank you

Last year was a terrible year for my familyMy mom was sick for months, then she started having serious heart problemsMy sister had her 9th baby and died five weeks later from a blood clotMy blood pressure was extremely high and not coming downMy dad also had severe heart problems I decided I needed to start actively working on my healthI had been watching my cousin (Eunice Bruckhart) and decided to investigate these productsI'm a researcher and a major skepticMy husband finally made me try the products, but I was o they would not work When I started I decided to quit my blood pressure medicine so I knew If it was really helping or notWhen I checked my blood pressure a week in it was lower than I had seen in years! I was sleeping better, had more energy, and I was excited about the future! I did not have any depression that winter, which is huge for me! I've gone through some rough patches of detox, but my health is better than It's been for many yearsI had blood work done about months after startingMy iron levels were perfect for the first time in twelve yearsMy A1C was I've always had blood sugar issues, so that was exciting! I take the Triplex, Xfactor, MegaX, and I've recently added Ease and Nerve

Thank you for allowing the opportunity for me to respond tothis complaintThe charge of $was not an unauthorized chargeAs statedin the Policies and Procedures agreed upon by the complainant upon becoming anAmbassador of Plexus Worldwide, she agreed to the following:Section 1.I The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom CommissionsWhile we do provide acourtesy of refunding the Annual Fee if the ambassador fails to cancel beforethe charge we do require the completed form to be returned to us prior toprocessing the refundThe cancellations are processed in the order in whichthey are received The complainants accounthas been inactivated, her payment information has been removed and her AnnualWeb Hosting fee has been refunded as of 1/13/Please allow 5-businessdays for the individual financial institution to reflect the creditShould you need anyfurther assistance please do not hesitate to let me know

How in the [redacted] was I charged $then again $the same exact dayNo purchase order because I dont even know who you are or wtf you sellSee you in court!

I have been very disappointed that Plexus Slim has compromised their intergrity in this product known as Plexus Slim The product itself I find to be good However, the way the company treat its customers is horrific Waiting to speak with a representative from the company is pretty much impossible Holding to speak to someone for almost hour and then finally giving up....and while waiting, we are forced to listen to customer after customer tell how wonderful the product is....when we are being treated so wrongfully The reason why I needed to speak with someone is because this product I pay for (which is very costly, is supposed to come at a particular time each month, as the body gets into a rhythm with this product I personally am taking their Plexus Slim pink drink The box comes in little packetsIt is in powder form and you mix it with water I am supposed to take one each day I have not had a new supply for days now!!!!!I am still waiting for my shipment!!!!!! And you cannot contact anyone about it Super disappointed with how Plexus Slim takes care of their customers

This company is not a scam and the products do work if you are consistent and follow the recommendations! I have been with the company for over a year and would not go back! I've lost weight, am more active, my entire personality has changed for the better, I lost inches and I'm making money Of course there have been computer problems and glitches in the new system (sort of like with Obama Care when it first started) but the company is more than willing to make things right! No, Plexus is not a magic pill and you cannot expect to see changes over night But the products are the best on the market and I plan on taking them the rest of my life which looks like it's gonna be longer with Plexus than it would have without!

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by phone on 1/22/The complainant’s order [redacted] dated 10/10/has been refunded, $The complainant’s order [redacted] dated 11/9/has been refunded, $The complainant’s order dated 12/9/has been refunded, $The complainant’s order [redacted] dated 1/9/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems change overI have reviewed the complainant’s accountThe complainant’s order [redacted] has been refunded today.The complainant’s account has been closed If you should need anything further please let us know

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/28/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 10/28/has been refunded today, $132.69.The complainant’s order [redacted] dated 11/28/has been refunded, 119.95.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does follow through with what it claims it will do, I will consider this complaint resolved Regards, [redacted] ***