Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/30/to request that their account be canceledThe complainant’s order [redacted] dated 12/13/has been refunded, $161.09.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipments has been canceled We apologize for the delay Please let me know if you need anything further

Thank you for the opportunity to respond to this complaintUpon careful review of the customers account and listening to all phone calls, I was able to determine that the refund request was submitted on the 14th of November as initially statedThe refunds department was a little behind in their processing and so it took days instead of the 3-days given as the time frameI do apologize for this delay and any inconveniences it may have caused however, the refund has been processed as of 11/20/2014.If I can be of any further assistance please do not hesitate to let me know.Thank you,Plexus Worldwide, Inc

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe apologize for the delayA replacement order number [redacted] has been created to ship the complainant the missing Plexus Slim productThis order has been assigned the USPS tracking number [redacted] If the order is delivered with this tracking number the complainant may keep this package as wellThis order has also been UPS overnighted with the tracking number [redacted] to ensure its prompt deliveryPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintAfter a review of the complainant’s information we were able to determine that the complainant had agreed to the Ambassador Refund policy when they created their Plexus Ambassadorship on 2/4/ Plexus Worldwide’s return policies can also be viewed at [redacted] Also please see the attached Per the Plexus refund policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition The complainant had placed an order for the Plexus Accelerator+ on 6/16/(Please see attachment.) Unfortunately they did not contact Plexus until 8/11/ Since this refund request was outside of the allotted timeframe provided by Plexus Worldwide the complainant's request was denied Plexus Worldwide takes all product concerns very seriouslyThe Plexus Quality team was established to document and evaluate all health concerns associated with our products If the complainant can provide sufficient documentation to substantiation their medical claims Plexus would be happy to reevaluate the refund decision Until the complainant provides documentation to substantiate their health claims Plexus Worldwide has decided that it is in the best interest of all parties to end our contractual agreement with the complainant Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 12/1/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 12/22/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 3/4/has been assigned the USPS tracking number [redacted] However this number does not reflect any shipping movementsThis order will be reshipped with the UPS overnight tracking number [redacted] to ensure its delivery We apologize for the shipping delay Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order [redacted] placed 10/13/has been refunded $ Please do not return this orderThe complainant’s order that processed in error 11/13/ has been refunded $ Please do not return this orderPlease keep in mind that refunds normally take business days to be completed through the banking institutions and reflect into the complainant’s accountThe complainant’s account and future orders have been canceledPlease let me know if you need anything further

I need to give a somewhat important review to all my friends and family on a product I just tried I'm not here to offend anyone, I just want to tell you what my body felt and my real opinion and review of the product So a few weeks ago I thought ok hey let me try this plexus thing, we ate pretty bad from the move and trying to save money and time so eating the non-organic, icky processed foods was what we didA few friends on my Facebook swear by it so I thought I'd try it out First of all the website was crazy messed upI had originally planned to get the tri pack I think is what calledit wouldn't let me, the only thing I could put in my cart was the bio cleanseSo I thought, ok I'll just get this and go for it and add more later if this does its jobI orderedAfter the order went through I got an email with order conf number and that was itI couldn't see my account, all the website did was let me see what else I could buySo a few days pass and I kind of forgot about it, then the ambassador that I ordered from asked how it was goingI said I it wasn't lol because I didn't get the productShe said it was dropped in my mailbox on wed, I think it was Friday when she wrote meI was confused how did/could she see and not me? I looked on the website and still couldn't see what she could seeSo I said ok I'll call my post officeNever got a real answer from themGo figure, so I called plexusI was irritated because I couldn't see what she could see and I HATE calling customer service for anything! So I called to get my product situation figured outWell, the CS rep informed me it was dropped off and that since I was an ambassador they would love to help meWait? What? I did NOT sign up to be an ambassador! I hate selling things and did not want to be a part of thatSo, I said please don't send me another product, take me off the ambassador list or whatever it's called and please make it so I was not going to be charged for within the next days, and refund my moneyShe was polite, helped me and sent my money back Well days after all this, I got it in the mailI called and they said to go ahead and try it and it was on themI was pleased with the customer service and accepted the offer So let me tell you the most important thing for me nowThis product was awful!!! I was in so much pain, not just my stomach, everywhere!! My stomach was bloated, I hurt everywhere, and it was not "cleaning" me outI was more tired than after having Titus and keeping up with the other three kids the first few weeksIt was awful, I was exhausted (this was the worst part for me, being extremely fatigued) pained, and started getting numbness in my limbsI got scared and didn't even think the correlation was with this miracle product I was told aboutI wasn't warned, in fact I was told it would make me regular and help with energy! I didn't want it for weight loss at all, just to help clean out my "toxins" and give me more energy/keep me regularSo anyways, I took them religiously for days, it was ok the first day then the second day I was a little uncomfortable then the 3rd day was when it hit me hard! It was the worst feeling in the world then I realized maybe it's the supplement?!?! I took it one more day felt worse and then the last day (day 5) I said enough is enough, I'm not taking it the next daySure enough, I felt a little better, well days after stopping (today) was the first day I felt back to my old self againIt was scary I thought I was really bad deficient in a vitamin or was getting really sickIt was awful, awful, awful!!!! So how did I get signed up to be an ambassador? How did I not know about it in an email, or website in this day and age, I should've been able to see all thisHow on earth could something make you feel that bad? It was just all around a horrible experience the website, the productI'm sure it helps some people, maybe it's placebo, maybe it actually helpsBut for some like me, I'm super sensitive to things, it doesn't work, it didn't work, it's not a miracle product for everyoneIs there even a long term study for these products? Do we know if the organic materials they are using are what they are actually using in the products? I'm going to stick with what I know will always work and continue to workExercising and eating healthy balanced meals

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closed The complainant’s order [redacted] was processed on 11/8/ and shipped on 11/9/with the tracking number [redacted] There seems to have been some confusion with USPS and the shipping addressThe package reads being “Undeliverable as Addressed” on 11/12/and “Addressee Unknown” on 11/13/The package reads being returned to Scottsdale today, 11/20/ The complainant has been refunded today the order total $Please allow 3-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 12/14/to request that future monthly auto shipments be canceledAll orders dated after 12/14/will be refunded in full The complainant’s order [redacted] dated 1/13/has been refunded, $ The complainant’s order [redacted] dated 2/13/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this timeWe apologize for the delay Please let me know if you need anything further

I have not yet received my refund and they have now sent another order I have emailed them again today asking about the refund and now this new delivery of product I am not sure where to take it from here.thank you [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaint Thank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays We are sorry to hear that the complainant’s personal information was compromisedWe suggest they contact their bank as soon as possible to close that bank account and have a new card issued If the complainant would like to provide more information about the fraudulent charges to help us locate them we can refund the chargesPlease provide the last four numbers of the compromised card, the expiration date, the date of the charges and the exact amount of the charges have already been provided $and $ Please let me know if you need anything further

To Whom It May Concern,Thank you for giving me the opportunity to respond to this complaintI am so sorry that the Ambassador has been having so much difficulty getting us her completed cancellation form.After receiving approval from our Compliance Department I was able to cancel your account with usYour $will also be refunded, please allow 5-business days for your bank to reflect the refund.I really hope this did not cause any undue trouble for you and if you need anything further please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s account has been closedThe complainant’s order [redacted] has been assigned the USPS tracking number [redacted] The complainant’s order [redacted] dated 3/22/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

Plexus has helped me so much! It has given me more energy, I am no longer on blood pressure medicationAnd I have PCOS, but thanks to Plexus not only do I not have to take medicine for that (which is awful) but it has helped me with infertility and we are now expecting! ??

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems change overI have reviewed the complainant’s accountThe complainant’s order [redacted] was delivered Monday, November 9, with tracking number [redacted] .The complainant’s account has been closedThe order has been refundedIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 3/2/was placed on ambassador account [redacted] for [redacted] It has been assigned the USPS tracking number [redacted] However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt deliveryPlease see attached The complainant’s order dated 3/2/has been refunded, $on 4/1/Please see the attached Please allow 3-business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account We apologize for the delays Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/15/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 12/22/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further