Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed and the monthly auto-shipment canceledThe complainant’s order [redacted] dated 11/9/has been refunded, $29.05.The complainant’s order [redacted] dated 12/9/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceAfter a review of the complainants account we were able to confirm that a refund was issued on 7/29/in the amount of $This refund was marked as successful in our merchant account(Please see attachment) If the complainant has concerns regarding this refund it is suggested that they contact their credit card holder by contacting the customer service number on the back of their new Costco Anywhere Card(Anyone who held the old American Express card should have received the new [redacted] card well in advance of the June switch dateIn making the change, all rewards and balances were supposed to switch over.) We apologize for any confusion from our customer service departmentPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patience After a review of the complainant’s preferred customer account I was able to verify that the complaint’s last order with Plexus Worldwide was placed on 4/19/ Further review confirmed that on 4/19/the complaint received an order confirmation email which included the Plexus Worldwide Preferred Customer refund policy (Please see attachment) Per this policy: “If you are unsatisfied with a product purchased from Plexus, you have days from the date of purchase to contact customer service for a return authorization You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued.” Unfortunately the complainant did not contact Plexus Worldwide until 6/28/2016, which is outside of the allotted time frame Due to the delayed request Plexus will not be able to issue a refund for the complainant at this time If the complainant wishes to submit documentation which clearly displays the dates they were the hospital, Plexus would be happy to reevaluate this request Please let me know if you need anything further Tell us why here

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 2/5/has been refunded, $ This amount is minus the $original shipping charge per our Retail Customer return policyHowever it is not necessary to return this order/original packaging at this timePlease allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Tracy H***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Plexus Worldwide’s return policies can be viewed at http://plexusworldwide.com/products/guarantee(please see the attached)The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 7/7/through the online sign up process Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order # [redacted] , dated 7/9/was a welcome packThis order included their $signup fee and the following products at a discounted price: Triplex combo pack, bottle of X Factor Vitamins, and bottle of Plexus Edge.The complainant’s 2nd order # [redacted] , dated 8/18/2016, contained Triplex combo pack, bottle of X Factor Vitamins, and bottle of Plexus EdgeAfter a review of the complainant’s Ambassador Account we were able to determine that compliant did not request a product refund until 9/15/Unfortunately we are unable to issue a refund to complainant as their request was outside of the Ambassador allotted day time frameShould the complainant have any documentation to show they contacted Plexus Worldwide or our customer service department within days of receiving their most recent order we would be happy to reevaluate this requestIf the compliant feels they were misled by their Plexus Sponsor they may provide any documentation of unethical activity to [email protected] complainant’s ambassador account has been closedPlease let me know if you need anything further

To Whom It May Concern,Thank you for allowing me to respond to this complaintWe currently do not have a refund guarantee on our Annual fees therefore no refund was dueWe have however made an exception and refunded the $to the complainant.I hope this meets the satisfaction of the complainantIf you should need anything further please let me know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceWe apologize for the delay The complainant’s preferred customer account has been closed and their monthly auto shipment canceled Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 3/9/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant emailed our customer service department in regards to this matter on 11/23/The complainant’s order [redacted] dated 10/26/has been refunded, $142.00.The complainant’s order [redacted] dated 11/26/has been refunded, $137.95.Please allow 5-business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at these timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s wife, M [redacted] account [redacted] has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order [redacted] dated 2/14/has been refunded, $The complainant’s order [redacted] dated 1/14/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter reviewing the complainants account we have confirmed that the compliant created a distributor business on 7/30/2016, by creating a Plexus Ambassador account On 7/30/the complainant purchased the annual membership fee for $and a Tri-Plex Combo for $109.95, for a total of $The complainant then purchased an ambassador “welcome pack” on 8/24/for $As of October 1, the Plexus Worldwide Refund Policy was updated to a universal day money back guarantee for all Ambassadors, Preferred Customers and Retail Customers Per this policy an individual now has days from the date of purchase to request a refundThis guarantee can only be used once per product and excludes certain promotional itemsFurther review of the complainants account determined that a refund of $was issued on 10/12/for their August 24th orderThis order was refunded since it was requested within days of the purchase date(Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted Day time frameIn addition to expanding our refund policy to a universal days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as wellIn line with this new policy we have refunded the complainants shipping costs for their August 24th order A refund for $was issued on 10/17/Please allow 3-business days for these funds to reflect on the complainant’s original payment method For more information regarding the new Plexus Worldwide Day Money Back Guarantee please visit: [redacted] Please let me know if you need any additional assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Patricia M***

I see that many of the "complaints" about Plexus are not with the product working but rather deal with the patience of the consumer I have been using Plexus products: SLIM and EDGE for several months now I have grown to love them as so much good has come out of taking them At my age, 54, aches and pains were setting in my body Mornings proved harder to get out of bet and depression was starting to take over as well as fatigue, espin afternoonsSLIM took that ALL away rather early on in my program Though I did not drop the huge pounds that others have, I only had to maxpounds to lose and did not expect fast lossAfter months on those products, I went from very tight size and jeans (not stretch) to a loose 8, comfortable 6, and a snug (but wearable) 4...and only pounds lost So I concluded that the "lose fat, not muscle" was working, lol I do market the products for best price but it is really great b/c I get mine free (can't get better price than that) and things are improving with monthly income as well Plexus has a nice compensation plan that gives back rather quickly So, YES, I do market the products but I like doing it If you think that is such a bad thing (lol), never try out the products and never know, simple! But DON'T KNOCK SOMETHING YOU'VE NEVER TRIED YOURSELF by listening to the reviews of others Most are complaining about the corporate office not responding well and I am certain that some have indeed heard back as they say months I've not had one issue with anything For the person saying it's been months, days is months so you can try all you want but the guarantee is months and not We tend to be lazy and want things handed to us or spoon feda job requires work and supplements are meant to be "consistently" taken For me, it's a not rocket science......Plexusone day at a time! : D

I made a purchase in Augand received my productsI wasn't impressed, so I didn't place another orderI was charged again in October for an order I didn't placeI spent minutes listening to the business' recording one morning and another minutes holding in the afternoon, and still got no answerThree emails (oldest one sent weeks ago), have gone with zero responseI have to dispute the charge with my bank and was advised to have a new debit card issued so this wouldn't happen againReally poor business practice with zero customer service

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s customer account has been closed The complainant’s order [redacted] dated 2/2/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return this order at this time We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintPlease see the attached full responsePlease let us know if you need anything further

HORRIBLE customer service Not because of anyone at customer service but because the company does not have enough customer service agents Try calling for helpon hold for at LEAST hour No joke I am on 90min now Try emailing themno response for MONTHS I have been emailing (over and over again) since 11/ It is now 02/01/STILL no answer! HORRIBLE business HORRIBLE

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s order [redacted] that processed in error on 10/3/has been refunded todayPlease allow 3-business days for these funds to reflect back into the complainant’s bank accountThe complainant’s account has also been closed.Please let me know if you need anything further

I replied to the complaint earlier today and stated that I had reached out to the person who signed up [redacted] and was waiting for a replyI received a reply and she states they did discuss the return policy but incorrect information was given to [redacted] Attached is the conversation between [redacted] and the person who signed her up, [redacted] , which shows an offer of a refund was given to [redacted] but she declined it [redacted] feels that Plexus misrepresented the return policy and should be the one to issue the refundPlexus did not misrepresent the return policy in any way and post all of our return policies on our website and the Policy & Procedure she had to agree to at the time of sign upWe see both [redacted] and [redacted] being at fault with this situation [redacted] agreed to the Policy & Procedure without reading it and [redacted] gave [redacted] wrong information about the return policy Because our distributor gave incorrect information we would be more than happy to issue refund for the product [redacted] purchasedWe will not need the unused product to be returned to us to process the refund and have issued refund in the amount of $We do not issue refund for shipping Should you have any other questions and/or concerns please feel free to contact me again Thank you, [redacted] Director of Corporate Compliance Plexus Worldwide, Inc

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceThe complainant’s preferred customer account has been closed and their monthly auto shipment canceledPreferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 3/1/will be refunded, $The complainant’s order [redacted] dated 4/1/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank accountWe apologize for the delayIt is not necessary to return this order or original packaging at this timePlease let me know if you need anything further