Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Ambassadors are now able to visit [redacted] to register their Ambassador accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador accountThe complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceledThe complainant stated, “I have also sent numerous e-mails requesting cancellation of my membershipI have received confirmation that they received my request, but they have not confirmed that they have cancelled my membership.” Unfortunately we are not able to locate any emails sent from the provided, [redacted] If the complainant could please submit the dated email requests sent to [redacted] to be reviewed for any refunds to be consideredPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Gail G***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant created a preferred customer account on 8/25/Our preferred customer refund policy is as follows;If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant emailed our customer service department 10/7/to request their day money back guarantee and to stop their monthly auto-shipment We apologize for our customer service delay but are glad the complainant was in contact with them yesterday, 11/13/2015.Order [redacted] dated 8/25/has been refunded today, $124.95.Order [redacted] dated 9/22/has been refunded today, $29.95.Order [redacted] dated 9/25/has been refunded today, $124.95.Please do not adhere to the section of the policy that refers to returning the unused portion along with the original packaging for these ordersThese orders were refunded less shipping and handling costs per this policyOrder [redacted] dated 10/22/has been refunded today, $34.00.Order [redacted] dated 10/25/has been refunded today, $129.00.Please do not adhere to the section of the policy that refers to returning the unused portion along with the original packaging for these ordersThese orders were refunded in full as if the complainant’s email had been processed in a timely manner the orders would not have processed The complainant's account has been closed Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled The complainant’s order [redacted] dated 11/25/will be refunded, $ The complainant’s order [redacted] dated 10/25/will be refunded, $ Please allow 5-business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account We apologize for the delay Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Shawnna B [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Amy A [redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/13/to request that future monthly auto shipments be canceled and was incorrectly informed by a customer service agentWe apologize for this mistakeThe complainant’s order [redacted] dated 10/25/has been refunded, $118.95.The complainant’s order [redacted] dated 11/25/has been refunded, $114.90.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlease see the attached tracking from USPSThe complainant’s order [redacted] dated 3/3/has been shipped with the tracking number [redacted] The complainant’s order [redacted] dated 3/7/will be shipped with the tracking number [redacted] The complainant’s emails will also be responded toWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/14/to request that future monthly auto shipments be canceled and the pervious order be canceledThe complainant’s order [redacted] dated 12/7/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11177671, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Becky K***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 1/6/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 1/11/has been refunded, $The complainant’s order [redacted] dated 2/11/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Laura W***

**Plexus raves about its 60-day money-back guarantee, but don't plan on getting your refund easily[redacted] I used Plexus Slim for days until I was advised by my doctor to stop taking it due to heart palpitations that began after using SlimI cancelled my auto-ship order, and emailed customer service for a refund, as I was instructed to do by my ambassadorI knew I would need to return my second shipment(It had already been sent at the time I stopped using the product) My ambassador informed me that customer service should respond to my email within hoursI received an automated reply immediately with information to log in to the Plexus back office, which allowed me to view the status of my refund request ticket I had not received a response in days, so I sent another emailTwo weeks after my initial request, I called customer serviceI waited on hold for minutes before I was able to speak to a representativeI asked for a refund, and the representative gave me instructions for returning my unused portion for a refund, but did not offer to refund the cost of my original orderI had to specifically request a refund for my first shipmentEven then, the rep seemed confused until I asked about the 60-day money back guarantee Before you buy this product, understand that their money-back guarantee will require work on your partThey did eventually take care of it, but it was a hassle for meThis is bad business, especially for a product that costs $for a 30-day supply

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint The complainant and myself and be corresponding by email this morning, 12/31/Please see the attached emails Please let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our companyThe complainantbecame an Ambassador (distributor) with us on 2/16/via our websiteAt thetime of sithe complainant agreed to the Policies and Procedures all ofour Ambassadors follow.It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policyI have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for referenceSection 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within days of receipt of theirproduct purchase and upon receiving authorizationProduct must be returned inre-sellable conditionA refund will only be made after the product has beenreturned and verified to be in satisfactory conditionI have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need to have thisform filled out with a written signature returned to us via one of the methodslisted on the formThis will remove all credit card information and inactivatethe account.If you should need anything further please let me know

To whom it may concern; Thank you for the opportunity to respond to this complaint 8pt;">Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysUnfortunately I am not able to locate any substantiation dated further than 2/22/of the complainant requesting assistance with the auto shipment they edited onlinePlease see the attached emailsNormally the Ambassador would be advised to refuse the unwanted orderOnce the order was received back in new condition the order would be refunded minus the original shipping charges This is because the complainant’s order is covered by the ambassador’s return policy; Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition However in the interest of resolving this complaint the complainant’s ambassador account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 2/22/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return this order at this time Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Candice T***

To Whom It May Concern,Thank you for the opportunity to respond to this complaintI have reviewed the complainants account carefully.I was able to locate the emailed response with the cancellation form attachedThese forms are processed in theorder in which they are received and the complainants email had not come up yetUnfortunately, every email sent using the same ticket ID moved the email to the back of the line.I was able to fast track that form and the account has been cancelled and the annual fee has been refundedI hope this meetsthe satisfaction of the complainant.Thank you

I do not accept this resolution This Company is not honest and it is trying to push this off onto their representative This resolution is exactly as the representative gave me in November, they would refund me than October and November and cancel my monthly order now they sent out DecemberThey need to credit my account (3) months Further I will stand behind your representative as I can and will back her for notifying your company as she stated with the very same offer in November and it did not happen as I received another in December I would like this account canceled and a (3) month refund You need to stand up for your own faults

Thank you for the opportunity to respond to this complaint After review of the information, we are unable to honor Ms [redacted] request to be refunded as a customer On 3/4/14, Ms [redacted] signed up to become an Independent Distributor ( [redacted] ) for our company When completing the process of becoming an [redacted] , she agreed to all Policies and Procedures (attached) Related to this complaint - please see Section 6, Article L, Item for the [redacted] Return Policy In regard to the product sold to Ms [redacted] friend, she is entitled to replenishment product under the Direct Customer Transaction Return Policy If she wishes to take advantage of this policy, please see attached Policies and Procedures, Section 6, Article L, Item If Ms [redacted] wishes to cancel her Distributorship, please contact [redacted] Relations at ###-###-#### or email **@plexusworldwide.com to request a cancellation form