Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 2/24/has been shipped with the tracking number [redacted] The complainant’s order [redacted] dated 3/4/has been shipped with the tracking number [redacted] We apologize for the shipping delays Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by lthe business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] The bank received the creditSorry for delay but I was in the hospital

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe apologize for these delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s accountThe Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceledThe complainant emailed our customer service department on 3/14/to request that their auto shipment be canceledAny orders processed after this date will be refunded in fullThe complainant’s order [redacted] dated 4/2/will be refunded, $This order was refunded in two separate transactions of $and $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

T Arial;">o whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order [redacted] dated 11/29/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

I tried this productWas not warned by the person who got me to buy it that it would make me "poop" my pants constantlyEven my bedCough and you poop, sometimes even getting up from a chair would make me poopIt helped me to lose no weight at allMade my heart race They sent out shipments to me at first for which I never got a refund for the second one that I never asked for I will try to get a refund for the original shipment but doubt I will get it as I am being told they just got new websites and shipping last month and it's been off ever sinceI don't see how that has anything to do with their customer service and billing area I would not suggest anyone to buy this product

I appreciate that a representative of the company responded quickly and cancelled Terry's orders and future shipments and is ordering a refund for the shipment he did not want The last request for action was to make corrections to his credit rating being affected by this situation As you can see, it was not his fault! Terry is a believing Christian I was led to believe that the management team members of Plexus were Christians also so hope they are being honest with me

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/14/to request that future monthly auto shipments be canceledAll orders dated after 12/14/will be refunded in fullThe complainant’s order [redacted] dated 1/13/has been refunded, $The complainant’s order [redacted] dated 2/13/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requestsThe complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 11-19, has been refunded in full at $139.80, in addition, order [redacted] dated 12-17, has too been refunded in full at $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Incredible company with phenomenal products! Since using Plexus I have never felt betterThe Ambassadors and customer service are helpful and supportive, their website is user-friendlyThere are no hidden costs or charges, and they have a day money back guarantee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedMy complaint has been handled# [redacted] No further assistance is required.Thank you Regards, Debra Hanson

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account [redacted] has been closed The complainant’s order [redacted] dated 6/8/has been refunded, $to the Visa ending in Please allow 5-business days for these funds to reflect back into the complainant’s bank Please let me know if you need anything further

To Whom It May Concern,I appreciate the opportunity to further work to resolve this issueFirst, please allow me to apologize as I was not clear in regard to the refund that had already been processedThat transaction was dated December 3, and has hopefully been reflected by the bank at this timeSecondly, upon receipt of the response from the complainant I sent a request to our Refunds Department to review this account.After their review a refund was granted for both the October and November ordersPlease allow 5-business days for the bank to reflect these credits as well.I also want to thank you for completing and returning the cancellation form, the account has been cancelled and the payment information removed.It is my sincere hope that this resolution is to your satisfactionShould you need anything further please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe requested refunds of $and $have been processed todayThe account has been closedIf you should need anything further please let us know

Thank you for allowing me to respond to the complainants responseAfter further review I was able to submit a request for an exception to our Compliance Department.They have reviewed the information and have granted the exception and allowed for the refund.A refund request in the amount of $has been submitted to our Refunds Department for processing.Please allow 5-business days for the credit to be reflected on your financial statement.A link to our cancellation form has been sentPlease complete this form in order for your account to be inactivated.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 3/2/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThis email also requested the return policyThe complainant’s previous order will also be refunded minus the original shipping charges per this policyIt is not necessary to return the orders at this timeWe apologize for the delay The complainant’s order [redacted] dated 3/4/has been refunded, $ The complainant’s order dated 2/5/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/3/to request that future monthly auto shipments be canceled and also to return order dated 11/2/The complainant’s order [redacted] dated 11/2/has been refunded, $131.82.The complainant’s order [redacted] dated 12/2/has been refunded, $131.82.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appeari spoke with plexus on the phone They told me to return rhe unopened package to it, which I didPlexus now has BOTH my money and product Plexus has not responded to multiple emails Plexus needs to refund out money If not, it then needs to send the order back to mePlexus cannot keep my money and the order - that would be stealing.I demand a resolution per the above Otherwise, legal action will be taken Regards, [redacted]

To Whom it may concern; Thank you for the opportunity to respond to this compliantAfter a review of the information provided we've confirmed that the complainant’s payment information was placed on separate Plexus accountsThe complainants payment information was found on [redacted] # [redacted] , [redacted] # [redacted] and [redacted] # [redacted] Further review confirmed that the monthly autoshipment for [redacted] was cancelled on 4/28/and for [redacted] o 4/27/Once these orders were cancelled no additional charges occurred on these accountsUnfortunately, account holder [redacted] did not cancel her monthly autoshipment, resulting in a charge of $taking place on May 3, Using the information provided we’ve determine that the compliant placed her personal payment information on multiple accounts, resulting in the additional chargesPlease Worldwide strictly prohibits ambassadors from using placing orders or purchasing products on another individuals account.(Policy and Procedures section 5.F) This policy is in place to prevent manipulation of our compensation plan and prevent repeated charges such as thisAlthough the May 3rd order for [redacted] was fulfilled and shipped, as a sign of good faith Plexus has refunded this order in fullThe refunded amount of $was issued on 5/17/Please allow 3-business days for these funds to reflect to the original payment methodWe have terminated [redacted] ’s account as all orders associated with this account were paid for by the complainantAdditionally, all accounts have be closed and no additional charges will occurPlease let me know if you have any additional questions

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s Preferred Customer Account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 11/27/to request that future monthly auto shipments be canceled and also to return their previous month’s shipmentOctober order will be refunded minus the original shipping charge of $per our preferred customer refund policyAny order processed after 11/27/will be refunded in full The complainant’s order [redacted] dated 10/27/will be refunded, $ The complainant’s order [redacted] dated 12/27/will be refunded, $ The complainant’s order [redacted] dated 1/27/will be refunded, $ The complainant’s order [redacted] dated 2/27/will be refunded, $ The complainant’s order [redacted] dated 3/27/will be refunded, $ The complainant’s order [redacted] dated 4/27/will be refunded, $ Please allow 5-business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account It is not necessary to return any of the orders at this time Please let me know if you need anything further

[redacted] To whom it may concern; Thank you for the opportunity to respond to this complaint size="3">Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant contacted our customer service department by email on 12/11/to request that future monthly auto shipments be canceledThe complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account We apologize for the delay Please let me know if you need anything further