Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 9/29/to request that future monthly auto shipments be canceled and to return previous orders received on the account The complainant’s order [redacted] dated 12/25/has been refunded, $ The complainant’s order [redacted] dated 12/22/has been refunded, $ The complainant’s order [redacted] dated 10/25/has been refunded, $ The complainant’s order [redacted] dated 10/20/has been refunded, $ The complainant’s order [redacted] dated 9/20/has been refunded, $on 10/16/ The complainant’s order [redacted] dated 8/25/has been refunded, $ The complainant’s order [redacted] dated 7/20/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaintI have reviewed the complainants account with our companyThe complainant became an Ambassador (distributor) with us on 1/23/At the time of sithe complainant agreed to the Policies and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of this policyI have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancellation FormIn order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the formThis will remove all credit card information and inactivate the account.Also, our Quality Assurance department has made four attempts to contact the complainant in regard to her product concernsThis department is responsible for documenting her experienceIf the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete:What have you experienced including any symptoms or side effects?What product(s) do you believe could have caused the symptom(s)?What conditions are the product(s) stored?Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?Why do you feel that your symptoms/condition is associated with the product(s)?Have you used any home remedies or over the counter products to alleviate your symptoms?Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.Thank you

I tried their product and it did not work for meFollowing their published return policy I tried, now for months, either calling and being on hold for as much as minutes only to be cut off, emails everything I can think of to get them to stop the auto shipments, stop charging per shipment to my credit card and here we areanother shipment and another chargeTheir product does not workThey have no customer serviceThey will not stop sending you product after you've asked them in writing over half a dozen timesThey will not stop illegally charging your account after you have withdrawn your consent for them toThey certainly have not refunded money they charged to my account!

Thank you for the opportunity to respond to this complaint.I have carefully reviewed the complainants account and have determined that the refund was processed in accordance to our policy.The refund on the order was processed on 05/19/in the amount of $The credit was applied to [redacted] ending in ***.If you should need anything further please let me know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/30/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 1/12/will be refunded, $The complainant’s order [redacted] dated 2/12/will be refunded, $The complainant’s order [redacted] dated 3/12/will be refunded, $The complainant’s order [redacted] dated 4/12/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 10/26/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 11/10/will be refunded, $The complainant’s order [redacted] dated 12/10/will be refunded, $The complainant’s order [redacted] dated 2/10/will be refunded, $The complainant’s order [redacted] dated 3/10/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaint After review of the information, we are able to honor [redacted] request for a refund on order placed 3/25/(as it falls within the policy guidelines) The total on this order however is $122.00, not $(please see attached invoice) For future reference, on 1/23/2014, *** [redacted] signed up to become an Independent Distributor (Ambassador) for our company When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached)If *** [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005202, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom it may concern; Thank you for the opportunity to reply to this responseAttached is a copy of the complainants' account inquiry which was available in their backofficeHighlighted in yellow the complainant will see that they received $in commissions for the monthly of July, (paid out on August 15th.) If the complainant has not received these funds it is mostly likely due to the fact that they did not registered with the Plexus pay portalFound here: [redacted] We encourage the complainant to reach out to their Plexus sponsor and contact the commissions department at [redacted] should they have any questions regarding their monthly earningsWe look forward to receiving confirmation from the complainants regarding the return of their August order and issuing a full refund Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 2/14/to request that future monthly auto shipments be canceled and to also take advantage of the accounts day money back guaranteeThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe two pervious orders will also be refunded minus the originally shipping charges per this policyhttp://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 2/5/has been refunded, $The complainant’s order [redacted] dated 1/5/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s preferred customer account has been closedThe complainant contacted our customer service department by phone on 12/26/to request that their order [redacted] dated 12/26/be canceledThe complainant was advised of our policy that orders cannot be stopped the same day and that the order would need to be returned for a refundUnfortunately this was not correct in the complainant’s caseThe $charge for the complainant’s order [redacted] was sent to our refunds department and voided the same day before the charge ever settled to the complainant’s account on 12/26/The charge would have been pending due to being pre-authorized and then dropped off when voidedWe apologize for the misinformation the complainant was provided until 3/10/As the complainant explained they again contacted our customer service department by phone on 3/10/Please see the attached email that was sent to the complainant following this callThe attached screen shot shows the voided $charge on 12/26/Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s account has been closedThe complainant’s order [redacted] dated 2/27/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s order [redacted] dated 12/11/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s ambassador account has been closedThe complainant’s annual membership fee order [redacted] dated 2/14/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been closed The complainant’s order [redacted] dated 9/20/has been refunded, $The complainant’s order dated 10/20/has been refunded, $The complainant’s order [redacted] dated 11/20/has been refunded, $Please allow 5-business days for funds to reflect into the complainant’s bank accountIt is not necessary to return these ordersWe apologize for the delay in our responsePlease let me know if you need anything further

Ordered the beginning of MarchReceived emailsOne was a welcomeThe other had my log in infoweeks go by and still no word on shippingdays ago my shipping label has been printed, still not shippedReceived a third email with a youtube link with the CEO stating they had problemsNo one has made contact with me abot my order and I haven't been able to reach anyoneSpent 3+ hours on hold trying to speak to someone with no supportFinally filed a claim with my bank to get my funds backDO NOT USE

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceWe apologize for these delays The complainant’s preferred customer account has been closed Unfortunately we were not able to locate any of the email requests the complainant mentioned to have their order [redacted] placed 4/15/canceledWithout this dated documentation submitted by the complainant we are only able to refund the requested order within our preferred customer return policy Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 4/15/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account It is not necessary to return this order or original packaging at this time Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceledWe apologize for the delay Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 11/12/to request that future monthly auto shipments be canceledUnfortunately this email is dated after the complainant’s auto shipment date of 11/7/ However this email does service as notice to return order [redacted] for refundReturn instructions will be emailed to the complainant Please let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to address this complaint as we value our customers and Ambassadors greatly.I wholeheartedly apologize for the difficulties this customer has experienced in receiving our Day Money Back Guarantee.The customer was entitled to receive a refund on all orders placed days prior to her letter, as she stated, was dated May 21, The only order to fall within those days would have been the April 11, orderDue to the setbacks on this account, however,the Plexus Worldwide Refunds Department has refunded four orders for a refund total of $Please allow 5-business days for your bank to reflect these creditsWe appreciate your business and sincerely hope this resolution is to your satisfaction.If you should need anything further please do not hesitate to let us knowThank youPlexus Worldwide, Inc

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 12/8/to request that future monthly auto shipments be canceledPlease see the attached The complainant’s order [redacted] dated 12/12/has been refunded, $ The complainant’s order [redacted] dated 1/12/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the orders at this timeWe apologize for the delay Please let me know if you need anything further