Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 3/15/has been assigned the USPS tracking number [redacted] However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery We apologize for the delays Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed The complainant’s order [redacted] dated 9/14/has been refunded in full, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 11/28/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to the compliantAfter a review of the complainant account we were able to confirm that the complainant joined Plexus Worldwide as an Independent Ambassador on 10/28/During the sign up process the complainant agreed to the Plexus Worldwide terms, conditions, policies and procedures, or what is collectively referred to a contractPer this contract the complainant must complete a cancellation form or submit in writing their desire to terminate their ambassadorshipIf a cancellation request is submitted within days of joining Plexus Worldwide a full refund will be issuedReviewing our records indicate that no cancellations forms were submitted until 11/10/2016, three days after this complaint was submitted As the complainant was able to complete a cancellation form within days of joining Plexus Worldwide we will be refunding the annual membership fee of $34.95, as well as the shipping fees of $Please allow 3-business days for the funds to reflect back to the complainants’ accountsIf you have any additional questions please let me know

To whom it may concern;Thank you for the opportunity to respond to this complaintIhave reviewed the complainant’s account with our company I have processed the requested refund for$After reviewing the complainant’s ambassador account I seethat the account remains activeIf the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their accounthttps://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this replyIf the complainant has any documentation to substantiate their claims regarding their sponsor we ask that it is submitted to [email protected] for reviewIn addition to the Plexus refund policy being available on the company website and in the Ambassador Policies and procedures, it is also included in all orders placed and orders shipped emailsIf the complainant provided a valid email address during their signup process, they would have received a copy of the refund policy prior to receiving each order(Please see attached email examples)As a sign of good faith and in an effort to resolve this compliant Plexus will issue a refund for the complainant’s most recent orderA refund for $was issued on 9/21/Please be aware that it can take 5-business days for these funds to reflect back to the complainant’s bank accountAt this time the complainants has been closed and no additional refunds will be issued without reviewing documentation which may substantiate their claims of an unethical sponsor activtty Please let me know if you have any additional questions

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 2/16/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 2/22/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 3/15/has been refunded, $Per our preferred customer return policy this is minus the original shipping charge of $Please see the attachedHowever it is not necessary to return this order or original packaging at this time Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay Please let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaintI have reviewed the complainants account with us and found it still active.Upon further investigation I was made aware that our Support Services Department was unable to locate a completed cancellation formfrom the complainantAn email requesting the fax number the form was submitted from to better assist in locating the form was sent with no response.We have gone ahead and made an exception and cancelled the complaints account with us without the completed form.We currently do not have a refund guarantee for our annual fees however, by exception, the annual fee has also been refunded as well.I hope this meets the complainants satisfactionShould you need anything further please let me know.Thank you

I started/signed up for plexus on 9/I tried their products and it made me sick So I called to cancel being ambassador and from getting any other orders sent to meThen on 10/they charged my card again for a order I didn't want and I didn't place with themI have tried to call them that day and thevening phone number for them kept hung up on me because they wasn't able to take my call at that timeI have emailed them at the email that they said to email to get a refundIt sent me a automatic message and said that it signed me up for a ticketI haven't heard back from them yetI am so tired of this business

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company I have found that the complainant is within Customer our return policy for their August and September orders per their email request on October 15, Two separate refunds have been processed for $for each orderThe order that processed in October has been refunded $Your auto order has been canceled, your payment information removed and your account closedIf you should need anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s order [redacted] that failed to process on 11/7/has been refunded $todayPlease allow 3-business days for these funds to reflect back into the complainant’s bank accountThe order has also been recreated on the complainant’s account with order [redacted] and no further charges The complainant’s account has also been closed.Please let me know if you need anything further

While I am satisfied with the rapid response after filing the Revdex.com complaint; waiting an additional 5-business days (~days) to refund my money seems excessive, particularly since it required a Revdex.com complaint to resolve The company has had my money in their account for days If they treat people as they have me with the same amount in dispute, that's in excess of thousand the company is earning interest on while customers wait I will be satisfied when my refund is deposited into my account It took no time for the accounts to be debited, it is only fair they be refunded promptly[redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 2/29/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in full The complainant’s order dated 4/13/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceWe apologize for the delay The complainant’s retail customer account has been closed Retail Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have up to days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingIf you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refundYou will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from See more at: [redacted] The complainant’s order [redacted] dated 3/7/will be refunded, $ Please allow 5-business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant’s bank account Please let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThank you Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 12/27/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullAlso the order dated 12/27/will be refunded minus shipping charges as auto shipment orders are not able to be stopped the same day they are placed The complainant’s order dated 12/27/has been refunded, $ The complainant’s order dated 1/28/has been refunded, $ The complainant’s order dated 2/28/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

Monday, January 11, Statement to Revdex.com Arizona I became sick the first time September after starting to take Plexus SlimI had to be on medicines to get well including antibioticsAfter I felt better I started taking it againI became sick the second time after taking the product for a week in OctoberSame symptoms as beforeIt was not until I became sick the third time in November and was not getting better by the end of December (yes weeks) that I started to look at what I was doing each time I got sickEach time I was taking Plexus SlimWhen I realized this and had many unopened packages and unopened samples of the product, I could no longer take it myself and in good conscience could no longer sell itSince my lungs were still not back to since November I am back on antibiotics for the second round as well as Tussin and singular If this doesn’t work there will be steroids and chest x-rays coming nextYou cannot contract around personal injurySo no matter what they put in their agreements, it does not apply when a product makes a person illThe saddest part is that any decent company would take the product backThe fact that this company won’t do it must mean that they get so many return requests that it would probably put them out of businessCurrently they owe me - after the one refundAttached is a list of charges that I expect to get refunds onIf I don't get a refund I will look to sue themI am an attorney and I could probably get a class action together based on the websites that post about this product Unfortunately I believed a representation on the product I saw and was fooled by her resultsNow that I see her results are - as the pictures she posted do not look like her in person at all - I know I was bamboozledThis company needs to reimburse me and take this poison off my hands Sincerely, [redacted]

To whom it may concern; Thank you for the opportunity to respond to the compliant.After reviewing the information provided by the complainant we have determined that the individual’s orders were not processing correctly due to declines with their credit cardAttached is the image “Attempted Processes” which shows dozens of credit card attempts, many on the same days and all for different dollar amountsThis type of activity can often be flagged by the banking institutions as suspicious, resulting in cards being blocked and purchases decliningAdditionally further review of the complainants’ account has brought to our attention a number of suspicious and noncompliant issuesPlexus has not been able to verify the social security number provided by the complainantFor tax reporting and identification purposes we require all ambassadors to provide a SSN or other personal identification numberPlease see attached We have also confirmed that the complainant has updated their account information and shipping information over a dozen times since the creation of this account on 12/11/Because we have not been able to verify any of the information on the complainants’ account, and there have been numerous suspicious orders while have failed at the processing level we have decided to place the complainants’ account on a holdShould the complainant wish to speak with the Plexus Compliance department about their account we can be reached at ###-###-#### Monday-Friday 8am-5pmPlease keep in mind that we will not be in the office Monday 1/2/Please let me know if we can assist you with anything else

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceThank you for your patienceAfter reviewing the complainant’s ambassador account we confirmed that their order from 12/25/(order # [redacted] ) was refunded on 1/11/at 12:26:PM in the amount of $Additionally we have confirmed that the complainant’s annual membership fee (order # [redacted] ) was refunded on 7/18/at 9:30:am in the amount of $(Please see attachment) Please allow 3-days for the $refunds to reflect back into the complainant’s bank accountPlease also be aware that refunds will be displayed separately as the original order was refunded in JanuaryThe complainant’s Ambassador Account has been closed, and all future orders have been cancelledPlease let me know if you need anything furtherTell us why here