Plexus Worldwide

At this time, I do not want the case closed until I get communication about the capsules and why they were defective I have included a picture of one pill that I sent back in the bottle I returnedAdditionally, Plexus canceled my auto-replenishment account without my consent When I asked why this happened I was told that any time a consumer complains their account is cancelled, the email response stated."This is done for documentation purposes and to prevent repeated complaints from unsatisfied consumers" So essentially, my getting defective products and additionally poor customer service when I called for help, which lead to my Revdex.com complaint, means I am penalizedThe customer is treated like they did something wrong for reporting defective products I request that they reactivate my auto-replenish account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10993946, and find that this resolution would be satisfactory to me I have received all refunds requested and now consider this matter resolved Thanks for your attention to this matter and helping me to resolve my issues with this business Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer service The complainant’s preferred customer account has been closed and their monthly auto shipment canceled Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 3/1/will be refunded, $ The complainant’s order [redacted] dated 4/1/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account We apologize for the delayIt is not necessary to return this order or original packaging at this time Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order [redacted] dated 1/19/has been refunded, $This is minus the original $shipping charge per our preferred customer return policy The complainant’s order [redacted] dated 2/19/has been refunded, $This refund is in full due to the order being canceled before shipment Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay The complainant’s account has been closed Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/15/to request that future monthly auto shipments be canceledAll orders after this date will be refunded in fullThe complainant’s order [redacted] dated 12/16/has been refunded, $The complainant’s order [redacted] dated 1/16/has been refunded, $The complainant’s order [redacted] dated 2/16/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Plexus products have changed my life, for the better! I am no longer dependent on caffeine and energy drinksI don't crave chocolate like I didIt doesn't take me a half hour to go to the bathroom anymoreI just feel great! I've no doubt that Plexus is behind it as it's the only thing that's changedPlus, they've made upgrades to their computer systems and processes and have resolved most if not all of the issues that people (including myself) had experienced in the past

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/23/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 11/7/has been refunded, $37.56.The complainant’s order [redacted] dated 12/7/has been refunded, $37.56.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

I am wanting my money refunded which they have not done since the order is being canceledI want to know when the funds will be refunded since the order was canceled

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11000908, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delays The complainant’s Ambassador Account [redacted] has been closed The complainant contacted our customer service department by email on 3/18/to inform of their intent to return their order The complainant’s order [redacted] dated 3/18/will be refunded, $ Please allow 5-business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account It is not necessary to return the order at this time Plexus Worldwide Ambassadors are paid after the first PV and an auto shipment must be current until the end of the month The complaint’s Ambassador Account created PV in the month of March – = x 15% = $However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalizedTherefore no commissions for the month of March were calculated Please let me know if you need anything further

Bad customer serviceTried several times over the last months to reach them by phone; recording says "high call volume, can't take your call, call back later, email us..." then hangs up on youI emailed them over a month ago to cancel my monthly autoship order and they still tried to send it againGood thing my credit card expired so they can't charge me anymore!

I have been trying to reach a plexus representative for three days nowI have sent numerous e mails and called dozens of timesOn one such occasion I was on hold for almost two hours when my phone diedMy password was changed on the Plexus website and I am unable to login to my account even after I reset the passwordI spend almost $a month on these products and have for almost a year and this is the customer service I get? This is unacceptable for any businessI will no longer use or promote Plexus products

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 11/24/has been refunded, $121.08.Please allow 5-business days for these funds to reflect back into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint We have provided documentation of our claim that the complainant’s $charge on 12/26/was voided and cannot be refunded as we do not hold the funds to refund The complainant claims their “account page clearly shows paid for this order, not voided.” If the complainant could please provide this documentation Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requestsThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order [redacted] , dated 12/16/has been refunded in the amount of $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some customer service delaysWe apologize for these delays and the frustrations they have caused the complainant The complainant’s account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 4/1/will be refunded, $ The complainant’s order [redacted] dated 3/1/will be refunded, $ Please allow 5-business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this time Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledWe apologize for the delay The complainant contacted our customer service department by email on 12/23/to request that their account be canceledThank you for returning your unwanted orders The complainant’s order [redacted] dated 11/21/has been refunded, $ The complainant’s order [redacted] dated 12/22/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account We must refund to the original payment method a card ending in ***Please contact this banking institution to advise them of the coming refundIf you have closed this account but are still with the same banking institution they transfer the refund to your new accountIf you have left this banking institution entirely they will sent us back a rejection notice for the refund after settling any debits left on the accountOr they may choose to contact you to settle the refund Once we receive a rejection notice for the submitted refund we may then submit you a printed check or electronically deposit the funds in to another account Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintPlease see the attached imagesThe complainant’s account has been closedThe complainant’s order [redacted] has been refunded today 3/1/although please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return order [redacted] Ambassador accounts are not able to be canceled over the phoneAmbassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador accountHowever as previously stated the complainants account has been closed due to this complaint’s requestPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order has been refunded today in the amount of $119.95.The complainant’s order has also been reshipped with the order numbers [redacted] and [redacted] .If you should need anything further please let us know

I sent this email to them Yes I indeed was mislead as when speaking with the gal that signed me up she knew I was going to try the products to see if they worked for meThey didn't and Lacey encouraged me to try it longer as some people it takes longerShe was aware that I only wanted to try them for the days to see if it worked and it did notShe was not trained to know that I was not eligible for this trial so as far as I understood that was what I was doing was a trialI signed up to get in on the savings that I didn't get and had to complain to get that backNever would I have signed up for ambassador status if I knew that I wouldn't be able to take advantage of this day refund policyEVERYTHING I SAW ON FACEBOOK DIDNT ADVERTISE THAT ONE COULDNT RETURN PRODUCTS FOR THE REFUND IF ONE WAS AN AMBASSADORPlease let me return my product and you can reimburse me every penny that this plexus has cost meI will ignore the hospital bills and tests that I had to go through when the edge made my heart raceI can post my comments on Facebook if you wish so that others aren't mislead like I wasIf you believe in your product you should stand by it and credit my accountThank you for your prompt attention to this matter.Respectfully, [redacted] ***Maybe when signing up you should have a box to check that says if you sign up for ambassador you won't be able to return products check here to acknowledge this ......Sent from my iPhone