Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and it was closed on 9/9/2015.The complainant’s Visa card ending in [redacted] with expiration date 12/was refunded $on 9/11/at 4:PMIf the complainant would check with their banking account managing that Visa card at that time and follow upPlease let me know if you have any further questions

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/30/to request that future monthly auto shipments be canceled and also inquired about returning productsThe complainant’s order [redacted] dated 10/27/has been refunded, $The complainant’s order [redacted] dated 11/27/has been refunded, $The complainant’s order [redacted] dated 12/27/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, April T***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 12/8/ The complainant’s order [redacted] dated 12/6/has been refunded, $ The complainant’s order [redacted] dated 1/6/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the orders at this timeWe apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policiesThe complainant became an Ambassador (distributor) withPlexus Worldwide on 7/5/At this time of sithrough our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador accountIt is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policyI have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for referenceSection 6.L– Returns, Refunds and Exchanges Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within days of receipt of theirproduct purchase and upon receiving authorizationProduct must be returned inre-sellable conditionA refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation emailThis email states the four different refund policiesWhenevery order ships the consumer is sent another email informing them of the fourdifferent refund policiesIf an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to returnI have included the email auditreport and an image of each email sent to the complainantThe complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains activeIf the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their accounthttps://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know

Thank you for the opportunity to respond to this complaint After review of the information, we are unable to honor [redacted] request to be refunded as a consumer On 1/30/14, *** [redacted] signed up to become an Independent Distributor (Ambassador) for our company When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached) Related to this complaint - please see Section 6, Article L, Line Item for the Ambassador Return Policy Please let us know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 10/27/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 11/8/has been refunded, $ The complainant’s order [redacted] dated 12/8/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, K [redacted] H***

Thank you for the opportunity to respond to this complaint Upon review of Mr [redacted] 's account, it is determined that he has been refunded for all orders Below are transaction details for him to verify with his banking institution Order [redacted] (dated 1/22/2012) - refunded $on 5/11/2012, refund transaction # [redacted] Order [redacted] (dated 2/21/2012) - refunded $on 5/11/2014, refund transaction # [redacted] Order [redacted] (dated 3/21/2012) - refunded $on 3/27/2014, refund transaction # [redacted] Order [redacted] (dated 4/21/2014) - refunded $on 4/22/2014, refund transaction # [redacted] Please let us know if we can be of further assistance

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceled.The complainant was emailed the following on 12/11/2015.Posted on: December 04:PMHello Meghan McCleery,Customer 866189,Thank you for your patienceWe are happy to assist you with your request.We apologize for the delayWe are striving to do our best in accommodating our ambassadors' and customers’ requests during our computer systems change over.After reviewing your account I see that the shipping address on your account is Center Pointe Dr, Cary, NC 27513.Your order [redacted] dated 9/5/was delivered to this address on 9/8/with the tracking number [redacted] Your order [redacted] dated 10/5/was delivered to this address on 10/13/with the tracking number [redacted] Your order [redacted] dated 11/5/was delivered to this address on 11/16/with the tracking number [redacted] Please let me know how I can further assist you.Thank you,Ashley Marie EldridgeCompliance AgentPlease review the attached images of USPS.com for the complainant’s October and November ordersUSPS tracking shows these orders delivered on 10/13/and 11/16/If the complainant could please take this information to their local Post office for further reviewIf USPS is not able to verify the location of the packages if the complainant could please provide a more secure address for the replacement shipmentPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer service Thank you for your patience After reviewing the complainant’s ambassador account we confirmed that their order from 12/25/(order # [redacted] ) was refunded on 1/11/at 12:26:PM in the amount of $ Additionally we have confirmed that the complainant’s annual membership fee (order # [redacted] ) was refunded on 7/18/at 9:30:am in the amount of $(Please see attachment) Please allow 3-days for the $refunds to reflect back into the complainant’s bank accountPlease also be aware that refunds will be displayed separately as the original order was refunded in January The complainant’s Ambassador Account has been closed, and all future orders have been cancelled Please let me know if you need anything further Tell us why here

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order replacement [redacted] dated 4/22/has been assigned the USPS tracking number [redacted] When the order does ship in the future the complainant may keep this order The complainant’s order [redacted] has been reshipped with the [redacted] overnight tracking number [redacted] to ensure its prompt delivery We apologize for the delays Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s order [redacted] placed 9/26/refund will be processed today minus the shipping charges per our policyHowever please do not return the unused productsPlease allow 3-business days for these funds to reflect back into the complainant’s bank accountThe complainant’s account has also been closed.Please let me know if you need anything further.If you are unsatisfied with a product purchased from Plexus, you have up to days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingIf you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from- See more at: http://plexusworldwide.com/products/guarantee

HiI was not aware I needed to follow upThis company told me on that Thursday,,a supervisor, Chris, I would get my money back by the end of that business dayIt never happened and I waited on the phone, told many people the same story over and over and was finally told IT WOULD HAPPEN IN THREE TO FIVE business days on Thursday , a week agoIt happened on the third day, of courseThey were fraudulent in their claims and in the executionWhy would a supervisor tell me my money would be reversed that day, and it was notI was not returning product It was a money reversal of ambassadorship fee.im still angry bit what is done ia doneI will never recommend Plexus again.Thank youPlease let me know how I can keep this complaint active, as I know other people have had similar issues[redacted] ***

Plexus has natural & plant based products And what's really great is the day money back guarantee, no questions asked Their products have helped me a lot! I would recommend Plexus products to everyone If it doesn't work for you then get your money back

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order [redacted] was shipped 1/11/with the tracking number [redacted] We are currently working with our new computer systems to provide tracking numbersOur customer service phone number is [redacted] We are currently experiencing longer hold times to speak with a customer service representativeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceWe have reviewed the payment information provided by the complainant and confirmed that the complainant was unfortunately the victim of fraudAfter confirming that the complainants’ credit card was used fraudulently a refund was issued on 7/18/in the amount of $(Please see attachment) We apologize for any miscommunication from our Customer Service department We recommend that the complainant contacts their local banking institution and takes the necessary security steps to protect themselves from future fraudulent activityWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceled and that their orders be refundedWe apologize of the confusion that occurred due to the complainants multiple accounts [redacted] and [redacted] The complainant’s accounts have been closedThe monthly auto shipments have been canceledThe complainant’s order [redacted] dated 10/5/on account [redacted] has been refunded, $The complainant’s order [redacted] dated 1/5/on account [redacted] has been refunded, $The complainant’s order [redacted] dated 10/28/on account [redacted] has been refunded, $The complainant’s order [redacted] dated 11/28/on account [redacted] has been refunded, $The complainant’s order [redacted] dated 9/30/on account [redacted] has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return any further orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I truly appreciate your immediate attention in helping with this situationAs of this morning, Plexus had responded to my last e-mail (sent last week) basically saying that the issue wasn't resolved and there was nothing they could do as customs refunds take timeSo this is a wonderful reliefI'm exhausted from having to follow up for the last six monthsI do know that they did claim that they had new commuter systems going back to October but would think things should be ironed out by now Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All I wanted was for my account to be cancelled and my information removed in a timely manner Regards, [redacted]