Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 2/26/was shipped 2/29/with the USPS tracking number [redacted] However this order was marked as “Undeliverable as Addressed” on 3/2/by USPS and returned to the senderThis order was reshipped to the complainant with order [redacted] Order [redacted] was assigned the tracking number USPS [redacted] However this tracking does not show any shipping movementsThis order will be reshipped with the same tracking numberThe complainant’s order [redacted] dated 2/26/will be refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 3/5/will be shipped with the tracking number [redacted] Please see the attached Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer service The complainant’s preferred customer account has been closed and their monthly auto shipment canceled Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 4/5/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account We apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The October order [redacted] has been refunded today, October 28, in the amount of $129.The August order [redacted] was refunded October 27, in the amount $124.95.The September order [redacted] was refunded October 27, in the amount $124.95.Your customer account has been closed.If you should need anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company The complainant’s order’s tracking number does not show any movement( [redacted] )I have created a new order [redacted] with no further charges to get the product to the complainantThe requested refund of $has been processed todayIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceWe are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus productsPlease contact your banking institution as soon as possible to close your account to protect against any further fraudulent actionsThe complainant’s customer account created 12/4/and upgraded to ambassador account 2/11/has been closedThe complainant’s order [redacted] dated 2/11/has been refunded in full $Please allow 5-business days for these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been reviewed and closedThe complainant’s order [redacted] dated 9/30/has been refunded, $The complainant’s order [redacted] dated 10/28/has been refunded, $The complainant’s order [redacted] dated 11/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return any of these orders at this time.We apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closedThe complainant was in contact with our customer service department on 11/25/The complainant’s order from 10/7/was refunded on 11/25/The complainant’s order [redacted] from 11/7/has been refunded today Please allow 5- business days for refunds to reflect into the complainant’s bank account from the day that they were processedIt is not necessary to return any further ordersWe apologize for the delay in our responsePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide’s return policies can be viewed at [redacted] The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/16/through the online sign up process Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order [redacted] was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded outside of the ambassador return policy as it will not be able to be returned in new conditionThe complainant’s order [redacted] will be refunded minus the original shipping cost of $The complainant’s order dated 3/16/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return this order at this timeThe complainant’s ambassador account has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 1/29/will be refunded, $ The complainant’s order [redacted] dated 12/27/will be refunded, $ Please allow 5-business days for these to be processed and these funds to reflect back into the complainant’s bank account We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysI have confirmed that the monthly auto shipment has been canceled at this time per the complainants note We have issued a refund in the amount of $per the complainants request, as we can confirm they were due the discountOur system switch over has caused some technical issues in applying this discount, and Plexus has been, and is, actively offering refunds for the 10% differenceWe advise that the auto shipment on the Complainants account remain off until the technical issue has been fixedWe also have offered a direct contact in which the complainant may use to seek a 10% refund in a more timely matter in the case that they choose to place an order prior to the technical issue be fixedThere will be no penalty to the complainant for cancelling their auto shipmentPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The... complainant’s order [redacted] dated 10/07, has been refunded in the amount of $95.23, which is the full amount of the order, minus shipping, per our return policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint Please see the attached images The complainant’s account has been closed The complainant’s order [redacted] has been refunded today 3/1/although please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return order [redacted] Ambassador accounts are not able to be canceled over the phoneAmbassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador accountHowever as previously stated the complainants account has been closed due to this complaint’s request Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 2/18/has been refunded, $This is minus the original shipping charge of $per our Retail Customer refund policyPlease see attachedHowever it is not necessary to return this order or original packaging at this timePlease allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto... shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/6/2015 to request that future monthly auto shipments be canceled and return order 80797442. The complainant’s order [redacted] dated 12/6/2015 has been refunded, $124.95. The complainant’s order [redacted] dated 1/6/2016 has been refunded, $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaintAfter reviewing the information provided by the complainant we have confirmed that the complainant created a Plexus Worldwide Ambassadorship on 8/18/Prior to the creation of all Plexus Ambassadorships each individual is required to agree to the Plexus Worldwide terms, conditions, policies and procedures Per section 1.G of the contractual agreement: The Contract is valid for the period of one (1) year from the Date of Sign-upEach year after that, the Contract may be renewed by payment of Annual Membership Web-Hosting FeeThe Ambassador, on the annual anniversary of the Date of Sign-up, must pay this fee when the Ambassadorship is to be renewed The Ambassador expressly authorizes the Company to collect the annual renewal fee using payment method saved to their Ambassador account If a Plexus Ambassador wishes to terminate their ambassadorship they may do so by completing the Plexus Worldwide Ambassador Cancellation Form available in their back office, or by submitting in writing a cancellation request to [redacted] A review of our system confirms that no cancellation form or letter was submitted prior to their renewal date of 8/18/Although no form was submitted prior to the renewal date, as a sign of good faith, Plexus has terminated the complainant’s ambassadorship and refunded the Annual Membership FeeA refund request was submitted and processed on 8/19/in the amount of $Please allow 5-business days for these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

Thank you for the opportunity to address this complaint. After reviewing the account in question it has been determined that the Ambassador is outside of the return policy. Upon becoming an Ambassador with us the complainant agreed to our Policies and Procedures, which includes the Ambassador return... policy. The return policy for our Ambassadors, as stated in the Policies and Procedures and copied below states:Section 6.L.3 Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt oftheir product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be madeafter the product has been returned and verified to be in satisfactory condition.Unfortunately the complainant does not meet the requirements for a refund and as such I am not able to fulfill her request. I have however, attached a cancellation form for her convenience to complete and return to us.This will ensure no further charges are incurred and the account my be inactivated. Should you need any further information please do not hesitate to let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s customer account has been reviewed The complainant’s payment information and auto-shipment have been removed from the accountThe complainant’s order [redacted] dated 10/18/has been refunded today $The complainant’s order dated 11/18/has been refunded today $Please allow 5-business days for these refunds to reflect back in to the complaints bank accountPlease do not return either of these orders due to the delay in the reply’s to your emailsWe apologize for the inconveniencePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] was assigned tracking number [redacted] however this has not showed any movement since 3/4/The order will be reshipped with this same tracking numberThis order will also be refunded in full per the complainant’s request The complainant’s order [redacted] dated 2/27/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaintIhave reviewed the complainant’s account with our companyI have found that ourCustomer Service Representatives have responded to the complainant’s emailsassisting with canceling the auto shipment and instructing how to return thelast orderThe complainants customer account has now also been closedand the last order placed on 9/20/refunded $If you should need anything further please let us know