Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/10/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/10/2015 has been refunded, $97.95.
The complainant’s order [redacted] dated 1/10/2016 has been refunded, $112.37.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please provide the tracking information and order number for the returned order (s).
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  I was able to find the email sent to Customer Service requesting a refund on 2/26/14, my apologies for it not being replied to as of yet.  Our agents are working steadfastly on these emails.  I have processed a refund in the...

amount of $210.05, please allow 3-5 business days for this to be reflected in your banking institution.  Please return any remaining product or even the empty packaging with the order number ([redacted]) to:

Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/13/2015 had previously been refunded $20. This order has been refunded the remaining balance $86.59 today.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
The complainant’s order [redacted] dated 11/13/2015 was refunded $79.95 on 12/28/2015.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Although the canceled my ambassadorship which I paid for in December for a year. I did not ask for that I just didn't want this order they were trying to send me 

Regards,

Thank you for the opportunity to respond to this complaint.  Two credits were applied to the Customer's credit card on 01/31/14 in the amounts of $106.00 and $101.84. The bank normally takes 24-72 hours to return the funds to the credit card account.  Our apologies for any confusion...

regarding the refund process.We will consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I will follow up when packages have arrived.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/2/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. This email also requested return authorization for the previous order placed on the account.
The complainant’s order [redacted] dated 3/2/2016 will be refunded, $110.91.
The complainant’s order [redacted] dated 2/2/2016 will be refunded, $106.86.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delays.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have verified that the money withdrawn from my checking on 10/2/15 for my order placed on 9/30/15 has been refunded to my account.  I was called by their customer service department after my complaint and was told this money was being refunded and that they were sending the order out at no charge to me.  I appreciate that even though I only asked that my money be refunded OR my order shipped.  As of today 10/27/15, I have not received the product or received confirmation that it has been shipped but I am accepting the business's response to this complaint. 

Regards,

When I first started taking Plexus Slim w/ the Accelerator I really liked how it made me feel. I'm on 2 anti-depressants & an anti-anxiety med. I didn't discuss using the Plexus Slim w/ my Psychiatrist before I started using it, but I will be discussing my concerns @ my next visit because of what I experienced when I ran out of the product. I'm not sure if my prescription meds had any affect on what happened.
I was without any Plexus product for about 5 days before I drove an hour to borrow some from a friend pending the delivery of another order I placed. Each day without the product got worse. It was like withdrawal symptoms. I felt panicky, anxious, restless, fatigued & had headaches.
I will be communicating this to Plexus Worldwide Inc after I obtain feedback from my Psychiatrist.
Thank you for your time.

Joined Plexus as an ambassador. Horrible customer experience when needing questions answered about my membership. Withdrew money from my account after I had cancelled my membership. It has been two months since filing my paperwork for them to have any and all of my information taken out of their system and they are still emailing me. I called to again question and report this and the answer I got was the compliance team is extremely busy and process items/requests in the order they receive them.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. In reviewing the complainant’s account, it...

appears they were able to speak with our customer service today, as the account has been closed. The monthly auto shipment has been canceled. And a refund for order #[redacted] has been submitted in the amount of$107.34, which is the total amount of product minus the shipping charge, per our return policy.  
Please let me know if there is anything else I can do to assist. Thank you!

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant created an Ambassador account and agreed to our online Policies and Procedures on 3/30/2015. The complainant’s Order [redacted] is within the Ambassador return policy.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. -[redacted]
Order [redacted] was delivered 3/14/2016 and the complainant contacted our customer service by email 3-15-2016 to request return instructions.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $117.87. This amount is minus the original shipping cost of $4.05 per our return policy. However it is not necessary to return the order in new and resalable condition at this time. We apologize for the delays.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to reply to this complaint. I have carefully reviewed the complainants account.The complainant became an Ambassador (distributor) with our company on 03/15/2014. At the time of sign-upthe complainant agreed to our Policies and...

Procedures. Included in these is the information regarding the collectionof the annual fee. I have copied that section below:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment methodavailable, including charging any credit card on file for the Ambassador or withholding from Commissions.Due to this agreement the fee was deducted from the complainant's account on 3/15/2015. For the protection of our Ambassadors,we do require a form with a written signature in order to cancel our business association with our Ambassadors. I apologize for the delay in processing the cancellation form. These are processed in the order in which they are received. I was able to locate the complainant's form and move it to the front of the line. The cancellation was processed today as well as the refund for the annual fee.I hope this meets the satisfaction of the complainant. If you should need anything further, please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant’s order [redacted] dated 10/5/2015 has been refunded,

$106.08.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 2/14/2016 to request that future monthly auto shipments be canceled and to also take advantage of the accounts 60 day money back guarantee.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The two pervious orders will also be refunded minus the originally shipping charges per this policy. http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $135.27.
The complainant’s order [redacted] dated 1/5/2016 has been refunded, $135.27.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We recently up dated our computer systems which has caused some unforeseen issues and confusion among our customers and ambassadors. This has unfortunately caused delays in our customer service and shipping times. We are striving to do our best in accommodating our ambassadors' and customers’ requests.
Please see the attached image, “Emailed 4-25-2016” in which the complainant, Andrea M Roe requests that we keep the products and refund her money.
Please see the attached image, “[redacted] Refunded in Full.” The complainant’s order 82693616 has been refunded in full $109.55 in two separate transactions of $94.90 and $14.65.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the dates that they were processed.
Please let me know if you need anything further.

After ordering my products I was told of the issues the company was having with shipments made during a certain time frame. I have made several attempts to contact, as instructed, but have only had one response stating my order had been reviewed and would be reshipped. Here I am almost 60 days later and have still have not received my products. Nor have I received the refund or response to the refund requested 2 weeks ago.

Any attempt to contact customer service is useless because you get a recorded message saying if it is regarding a refund or reshipping issue, email them. OR their call volume is high and can not take call at this time.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/29/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 82570317 dated 4/13/2016 will be refunded, $147.57.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador account has been closed.
The complainant’s order [redacted] dated 1/2/2016 was delivered 1/19/2016 with tracking number [redacted]
We apologize for the delay.
The complainant’s order [redacted] dated 1/2/2016 has been refunded, $168.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this orders at this time.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]