Plexus Worldwide

We requested cancellation of Order# [redacted] as soon as it was placed, the very same day. We could never get through to customer service, so I emailed. A ticket was opened, and we also never received a reply to it. I have attached PDF copies of the emails and ticket info from the online Plexus customer service. If a 60 day money back guarantee cannot be given, I believe this order in particular should be refunded.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 11/30/2015 to request that their account be canceled. The complainant’s order [redacted] dated 12/13/2015 has been

refunded, $161.09.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 2/14/2016 has been refunded, $34.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/6/2016 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 1/11/2016 has been refunded, $47.08.
The complainant’s order [redacted] dated 2/11/2016 has been refunded, $43.08.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I agree that the business did request additional documentation from me, however, I was given less than 24 hours to respond to the request before they sent their response to the Revdex.com stating that I had not replied to them.I agree that as long as the refund is received and the account canceled, that I will consider this complaint resolved.I do find it strange that I can wait on hold for 40 minutes to speak with Plexus Customer service, yet the minute I file a complaint with the Revdex.com, they are all of a sudden attentive to me.  Funny how that works.

Complaint ID [redacted].  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for the delay.
The complainant, Renee Phillips created an Ambassador account and agreed to the Ambassador Policies and Procedures on 12/31/2015. Section 6 Letter L. Returns, Refunds, and Exchanges. Number 4. Reads;
4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted.
Our return policies are also viewable at http://plexusworldwide.com/products/guarantee.
The complainant will be shipped replacement product for the return product submitted and refunded to their direct customer.
Order X has been created on their account to replace them one Plexus Slim and one Tri-Plex Combo.
Please let me know if you need anything further.

I am responding to the message I received below. As you can see from the copy/paste screenshot attached, the order is not being shipped and I must STIL TRY and contact customer support, the telephone line that is NEVER answered.Is there nothing more to be done?Thanks for what you have tried so far, but I am still out $199 Below is another copy paste of email I received from same PERSON (Ashley) at Plexus but you were not copied.Hello Renee Phillips,Thank you for all that you do as an Independent Ambassador with Plexus Worldwide. The compliance department is here to help our Ambassadors be the most successful they can by complying with Plexus Worldwide’s Independent Ambassadors Policies and Procedures.We would like to inform you that using your payment information on your ambassador account to ship orders to another address occasionally is allowed.However using a customer’s payment information on your ambassador account to purchase that customer’s order is not allowed.  This allows that customer ambassador pricing when products are to be resold for the retail price. This also complicates the return policies as the customer may expect to be refunded directly from Plexus but the order was placed on an Ambassador account which does not have a 60 day money back guarantee like the customer accounts.Any customer order that was placed on an ambassador account falls under the Ambassador Customers return Policy. If a customer is unsatisfied with a product purchased directly from an Ambassador, they have up to 60 days to return to that Ambassador their unused product and its original packaging, their full name, phone number and email. Once this is done, the Ambassador issues the customer a refund for the purchase price. The Ambassador then contacts Plexus Customer Service for authorization and sends the collected items to Plexus. After contacting the customer to verify that you have issued their refund, Plexus will issue replacement product for the return items submitted.If your customers wish to purchase products in the future please advise them how to create retail or preferred customer accounts with their own customer information. You also have the option of purchasing the products on your ambassador account with your own payment information and reselling to them directly for the retail pricing.Thank you for your time and if you have any further questions please contact the Compliance Department by phone or email.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/8/2016 has been refunded, $84.99. This order was refused with tracking number [redacted] and is still in transit to Plexus Worldwide.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted]ated 1/15/201 has been UPS Next Day Air with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I made a purchase in Aug. and received my products. I wasn't impressed, so I didn't place another order. I was charged again in October for an order I didn't place. I spent 50 minutes listening to the business' recording one morning and another 45 minutes holding in the afternoon, and still got no answer. Three emails (oldest one sent 3 weeks ago), have gone with zero response. I have to dispute the charge with my bank and was advised to have a new debit card issued so this wouldn't happen again. Really poor business practice with zero customer service.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s order [redacted] was delivered...

12/7/2015

with the tracking number [redacted] The complainant’s account has been closed.The complainant’s order [redacted] dated 11/26/2015 has been

refunded today, $187.59.  Please allow

5-7 business days for these funds to reflect back into the complainant’s bank

account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/26/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. However we will also make an exception and refund order 80961981 dated 12/12/2015 minus the original shipping charges.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $174.91.
The complainant’s order [redacted] dated 2/24/2016 has been refunded, $174.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/28/2015 to request that future monthly auto shipments be canceled and the 11/28/2015 order be returned.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $31.75.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $33.04.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
If the complainant would like to be refunded for any further orders like provide substantiation of request to cancel the account and/or auto-shipment at a date prior than a previous order.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This is the THE most worthless company on the face of the earth.    So they claim to have refunded my money?   They claim to have shipped it?   And they have never contacted ME?    I don't trust this worthless company any more than I would trust someone who tells me they're shipping me the Brooklyn Bridge.
If a company is 100% unresponsive, 100% unprofessional and 100% unapologetic - I SHOULD BELIEVE THIS abrupt, unprofessional email?   They already told me it would be shipped 3-5 days (from my order) from the order date of 10/29/15.    It's 12/12/15.
I have tried to contact this worthless company SO MANY TIMES - their call center says to email and HANGS UP ON YOU.   Any emails I've sent have NEVER BEEN RESPONDED TO. 
I don't believe them.  The order has been shipped?  It is NOT on my door step.    They have NOT refunded the money.
A horrible, horrible unprofessional dreadful company.

Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account and am satisfied that there has beenno fraudulent charges. The amount withdrawn on 1/16/2015 was for her Annual renewal.The authorization of withdrawal for this fee is included in the...

Policies andProcedures the complainant agreed upon when signing up to begin her business withus. Below is the section in the Policies and Procedures where this informationis stated. 1.       The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom Commissions. Without the account being cancelled the Annual fee was collected. In order to cancel the account we do require the form with a written signature. This is a business venture and not a customer account and with that there are added security measures for the protection of our Ambassadors. We sent an email, by request, to the complainant to cancel her account. We have sent this form on both 10/22/2014 and 1/16/2015. We have not received the completed form back. We would have originally mailed the cancellation form had we known there was an issue with printing the form. I have requested a cancellation form be mailed to the complainant for her convenience to fill out and mail back to us. As soon as we have received the completed form we will terminate her account and refund the Annual fee. If you need any further assistance or have any additional questions please do not hesitate to let me know. Thank you.

Extremely difficult to speak with customer service. Plexus will refuse to respond to emails sent to their customer service department. Plexus does not honor requests to terminate services with them.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s missing item, One X-Factor, has been has been overnighted with the tracking number [redacted]
Please note that order [redacted] was created on the complainant’s account to ship this product. No further charges occurred because of this created order.
We apologize for the delay.
Please let me know if you need anything further.