Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 will be refunded, $151.74.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account.  
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I would also recommend that you make yourselves more readily available to handle customer complaints through the customer service line and certainly by responding to customer emails in a reasonable amount of time instead of making the customer feel like they have to jump through hoops to get a reaponse from your ccompany.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 11/13/2015 has been refunded, $134.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for 5 days for a refund back to my bank card.

Regards,

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has...

been closed, in addition to the other two family members account, per the request.The complainant’s orders, [redacted] and [redacted] orders have been refunded in full. We have issued the requested refunds on the two family members accounts, [redacted] and [redacted] (1[redacted] for J[redacted]Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

F.Y.I., the refund referenced below (7 days) was never received as of April 26, 2016.  Please re-open this inquiry regarding Plexus.Thank youM[redacted] L** P[redacted]

This is a horrible company they charge you and your product never ships, then tou get the wrong items when you have been a preferred customers for months . A lot of my friends are having the same issues . I cannot even get through to cancel on their customer service line. 10 emails later still no response . As well as waiting hours on hold to get through to customer service . I think this company is out of business or a scam and I had to dispute charges with my bank and get them to cancel any future charges since I cannot get response from plexus. Do not use this product unless you want to give away your money to a fraud company .

To Whom It May Concern,Thank you once again for allowing me to respond to the complainant’sresponse. A full product refund has been processed for the returned order, perour return policy. I am not able to grant the complainants request for a refund on her January orders.Plexus Worldwide is responsible for upholding the Policies and Procedures all of our Ambassadors agree to upon signup. I cannot go outside the AmbassadorReturn Policy as stated below.Section 6.L.3:3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.If you should need anything further please let me know.Thank You.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 10/10/2015 was refunded,

$68.95 on 11/18/2015. The complainant’s order [redacted] dated 11/6/2015 was

refunded $103.95 on 11/17/2015. Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account from the date that they were processed. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.We apologize for the delay.The complainant’s...

order [redacted] dated 11/24/2015 was

shipped with tracking number [redacted] on 12/8/2015. This order has

also been refunded $61.28. Please allow 5-7 business days for these funds to

reflect back into the complainant’s bank account. The complainant’s order [redacted] dated 11/3/2015 was shipped

with tracking number [redacted] and delivered on 11/6/2015.The complainant’s order [redacted] dated 11/29/2015 was

shipped with tracking number [redacted]and delivered on 12/9/2015.The complainant’s order [redacted] dated 11/30/2015 was

shipped with tracking number [redacted] and delivered on 12/8/2015.The complainant’s Ambassador (distributor) account has also

been closed. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. I

have found that our Customer Service Representatives correctly assisted the

complainant in accordance with our policies.The complainant...

created a preferred customer account and

placed an order on 11/2/2015. On 11/3/2015 the complainant contacted our

customer service to cancel the order. Our customer service advised the

complainant how to return the order. The complainant’s order [redacted] and $189.95 charge have

now been canceled.The complainant’s account has been closed. If you should need anything further please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,[redacted] I have never been reimberssed for any of the product that they claim to have handled.  I can send copies of my bank statements if need be.  If they mailed the money I have never received it.  I would like to be reimberssed for all of it due to the fact that I have sent in the faxed paper work two months ago and they continued to twice take out the money .  Now they state I need to contact them to canell and I have several times and they have only reached out to contact me the one time back in september to get my info on why I did not want to continue as an ambassador.   They need to review their records and they will see that I also contacted them today and talked to a supervisor who after she got my phone number and into my account we were disconnected and I was never able to reach her again.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 02/15/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant also has access to our Support tab in their back office. This tab does provide phone numbers, an email address and physical address. I have attached a screen shot of this page. Our contact information is located on the packaging of each of our products for convenience as well.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

HORRIBLE customer service. Not because of anyone at customer service but because the company does not have enough customer service agents. Try calling for help... on hold for at LEAST 1 hour. No joke. I am on 90min now. Try emailing them... no response for MONTHS. I have been emailing (over and over again) since 11/2015. It is now 02/01/16. STILL no answer! HORRIBLE business. HORRIBLE.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/16/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
As the complainant explained they signed up with an ambassador account on 12/7/2015. At this time the complainant agreed to the ambassador return policy which does include the ambassador return policy. The complaint was also emailed the ambassador return policy on 12/7/2015.
The complainant emailed our customer service on 1/3/2016 requesting to cancel their auto shipment order and becoming a customer instead of ambassador.
We apologize for the delay in response to the complainant’s email.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/26/2016 has been refunded in full $148.08 as this order should not have processed if the complainant’s email had been processed in a timely manner.
The complainant’s order [redacted] dated 12/7/2016 is outside the ambassador refund policy however we will make an exception and refund the product cost of $ 102.71 for our delay. The ambassador sign-up fee of $34.95 will not be refunded per the policy that the complainant agreed to.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.