Plexus Worldwide

To Whom It May Concern, Thank you for the opportunity to address thiscomplaint. I am happy to help anyway I can. I have carefully reviewed theAmbassador's account to best assist in resolving this matter. First, let me address the cancellation andcontinual shipments....

It appears that although we emailed the cancellation formon October 9, 2014 we have yet to receive the completed form back. We areunable to cancel an account until the completed form is returned. We do notstop any automatic shipments until that time, unless otherwise requested, dueto many of our Ambassadors changing their minds after requesting the formbecause they decide that even though they can't take the products for whateverreason they can still sell them for a commission. I have now stopped theautomatic shipments however the Annual Web Hosting Fee will remain in placeuntil the account is cancelled. I am unable to cancel the account however untilthe completed cancellation form is returned. I have attached anothercancellation form for the Ambassadors convenience.Now to address the amount ($360) inquestion. The Ambassador has been refunded in the amount of $119.55 for one returnedorder and will be refunded for the latest order once it has been returned. Pleaseput RMA# [redacted] on the outside of the package and refuse delivery to expeditethat process. The third order in question was returned outside of our returnpolicy and our Receiving Department is attempting to contact the Ambassador todiscuss this matter. There is, unfortunately, no refund due on this order.I hope this information was helpful however,if you have any further questions please do not hesitate to let us know.Plexus Worldwide, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I submitted the required form twice and still get told they have not received it. Shoddy practice making it seem as if I have not done the required form. Tired of dealing with them and their runaround tactics to keep from refunding my money.

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s

order [redacted]1 dated 10/25/2015 has been refunded, $157.84. The complainant’s

order [redacted] dated 11/25/2015 has been refunded, $153.79.   Please

allow 5-7 business days for refunds to reflect into the complainant’s bank

account. It is not necessary to return the orders. We apologize for the delay in our response. Please let me know if you need anything further.

This business claims to help it's members and customers, however, even when you cancel orders, they still continuously charge you without your permission. EVEN AFTER YOU CANCEL ORDERS THEY SHOULD NOT CHARGE YOU MONTHS LATER!!!!!! I had cancelled all orders, including autoship orders, and then two and three months later Plexus started re-charging me or the cancelled orders. NOT A GREAT BUSINESS AT ALL!!!! THIS BUSINESS HAS HORRIBLE SERVICE ON ALL LEVELS!!!!!

I have been an ambassador for a year and since their upgrade to a new system the shipping area has been the worse. Since 10/15 when the upgrade took place orders placed aren't getting shipped out when needed it now takes weeks to get a shipment. I am waiting on my shipment and a customers shipment from last week no tracking number and when you call customer service they are saying high call volume and hangs up on you. Other months I have sat on hold for over 90 minutes to talk with someone about a shipment. I would email but they don't ever respond to emails. You can't post on their FB page. We have paid for a product and expect it to be ship out within a day or two not when you feel like it. And please don't give me that bs that you are working out the bugs in your new system after 6 months they should be all worked out or get a new IT company to help you.

I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution would be satisfactory to me.  I will wait until 4/6/16 for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Shari K[redacted]

First 4 orders went well. Decided to cancel, this is where the issues began. Despite cancelling we have been billed every month for the next 6 months regardless of us cancelling. We finally had discover reject all chrgess. What a nightmare.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Preferred Customer Return Policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant contacted our customer service department by email on 1/27/2015 to request that order 81428736 and future monthly auto shipments be canceled.
We apologize for the delay.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Order [redacted] has been shipped with tracking number [redacted] and is excepted to be delivered today, 2/1/2016. Please mark the package as REFUSED and return to your mail box.
Please let me know if you need anything further.

Product was received overnight as promised and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Amy H[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/26/2015 has been doubled to two Tri-Plex Combos to compensate for the extreme inconvenience. Order [redacted] was created on the complainant’s account to account for the inventory of the doubled order. This order did not create any further charges to the complainant. Order [redacted] and [redacted] totaling two Tri-Plex combos are being UPS Next Day Aired together in one package to the complainant with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

M[redacted]

Absolutely the worst customer service I have ever experienced. No one ever answers customer calls or emails. They received my return products back two weeks ago and I'm still waiting on a refund.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/5/2016 through the online sign up process. 
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. The complainant’s ambassador account has also been closed.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $147.13.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant contacted our customer service department by email on 3/25/2016 to inform of their intent to return their order [redacted] processed 3/24/2016. The complainant created an ambassador account on 7/5/2015. This email serves as notification of their intent to return the order within their 5 days.
Ambassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] dated 3/24/2016 will be refunded, $119.85. This amount is minus the $4.05 original shipping charge.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;

Thank you for the opportunity to respond to this complaint.

I have reviewed the complainant’s account with our company. The complainant’s original order has been canceled and a full refund of $157.80 processed today.

A new replacement order has been created...

and processed today with no additional charges.

If you should need anything further please let us know.

These products are amazing! They have changed my life!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/28/2015 has been refunded, $129.00, in addition to order #[redacted], dated 11/29, which was refunded $112.46. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much for assisting me in this matter. Thankfully, I see they don't ignore your requests.

Regards,

I had nothing but problems with their customer service. Every time I called it would take AT LEAST 30 minutes for someone to answer. If they send you the wrong product or you are charged too much...expect to wait 2 months for a refund. Stay away from this company!!!