Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for these delays.
The complainant’s preferred customer account has been closed.
Unfortunately we were not able to locate any of the email requests the complainant mentioned to have their order [redacted]9 placed 4/15/2016 canceled. Without this dated documentation submitted by the complainant we are only able to refund the requested order within our preferred customer return policy.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 4/15/2016 will be refunded, $84.99.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 9/20/2015 has been

refunded an additional $88.70. Please allow 5-7 business days for these funds

to reflect back into the complainant’s bank account. It is not necessary to

return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.After reviewing the complainants account I discovered that the account had already been inactivated.The refund for the Annual Web Hosting fee of $34.95 had also been processed.I apologize for the delay in processing...

and hope that this is to the satisfaction of the complainant.If you should need anything further please let me know.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  The form will be mailed today 2/18/15 along with the remaining product. 

Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order 7715440 dated 9/17/2015 was refunded

$85.83 on 11/30/2015. The complainant’s order 80501771 dated 11/16/2015 was

refunded $133.69 on 11/30/2015. The complainant’s order [redacted] dated 10/16/2015

has been refunded today, 12/8/2015, $133.97.  Please allow 5-7 business days for these funds

to reflect back into the complainant’s bank account from the date that they

were processed. It is not necessary to return any further orders at this time. Please review tracking number [redacted] for

order [redacted]. It is showing delivered 12/7/2015. The complainant has only

these three orders on their account [redacted] There is not a fourth order to

refund. If the complainant could please review their banking records and

confirm that they were not charged for a forth order.  We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service and shipping.
The complainant’s order 82044145 has been recreated on the complainant’s account to reship them the miss shipped products. This order number [redacted] will be delivered with the FED EX overnight tracking number [redacted].
The complainant’s order 82044145 dated 3/5/2016 will also be refunded, $30.26.
Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to respond to this complaint.  After researching Ms. [redacted]'s account and complaint, we are unable to refund her under the Ambassador Return Policy - please see the attached Policies and Procedure Ms. [redacted] agreed to on 8/29/2013.  The issue surrounding this...

complaint was never reported to the Quality Assurance department for resolution, in fact we have received no communication from Ms. [redacted] or Ms. [redacted] regarding the quality of the product.  Please have Ms. [redacted] contact our Quality Assurance department for resolution, as this needs to be documented and replaced to her satisfaction.

Please let me know if we can be of further assistance, [redacted] or [redacted].

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account...

has been reviewed. The

complainant’s payment information and monthly auto-shipment have been removed

from the account.  The complainant’s 10/10/2015 order [redacted] will be refunded

$110.11.  The complainant’s 11/9/2015

order [redacted] will be refunded $105.82. Please allow 5-7 business days for

these funds to reflect into the complainant’s bank account. Please keep the

upcoming holiday in mind and that banks will not be open again until

11/30/2015. It is not necessary to return the order. We apologize for the delay

in our response. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants husbands account. We currently have record of sending a cancellation form to the Ambassador to complete and return and have no evidence of receiving the completed form back. The...

reason the Ambassador has not received any product is due to the optionalautomatic shipment being turned off in March, 2014. Turning off the automatic shipment does not however, cancel the accountor stop the annual web hosting fee from being charged. In order to cancel the account and remove the annual fee a completedcancellation form needs to be received by the Ambassador.I have attached another copy of the cancellation form to this response. If the Ambassador could please complete and sign the cancellation form and return it to our Compliance Department fax at [redacted], instead of the number on the form we will beable to process the cancellation of the account more expediently and have a refund processed for the Annual Web Hosting fee.If you should need any further assistance please let me know.Thank you.

Thank you for the opportunity to respond to this complaint.  Upon initial review, Ms. [redacted] is not entitled to a refund based on the Ambassador Return Policy in the Policies and Procedures (see attached) that she agreed to on 1/28/2014.  After verifying the email response she received,...

we decided to honor the refund of product only.  There will be two separate refund transactions - $255.04 for order [redacted] and $34.86 for order [redacted]6.  The difference in the refund total and Ms. [redacted]'s request is the Annual fee and the cost of shipping, we have refunded the product in full.  If Ms. [redacted] wishes to cancel her Ambassadorship, please contact us at ###-###-#### or [redacted].

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience.
After a review of the complainant’s preferred customer account I was able to verify that the complaint’s last order with Plexus Worldwide was placed on 4/19/2016.
Further review confirmed that on 4/19/2016 the complaint received an order confirmation email which included the Plexus Worldwide Preferred Customer refund policy.  (Please see attachment)
Per this policy:
“If you are unsatisfied with a product purchased from Plexus, you have 60 days from the date of purchase to contact customer service for a return authorization.  You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued.”
Unfortunately the complainant did not contact Plexus Worldwide until 6/28/2016, which is outside of the allotted time frame.
Due to the delayed request Plexus will not be able to issue a refund for the complainant at this time. 
If the complainant wishes to submit documentation which clearly displays the dates they were the hospital, Plexus would be happy to reevaluate this request.
Please let me know if you need anything further.
 
Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As stated in my complaint and when I personally contacted the company, I did not know that my renewal was coming up because I did not receive any notification that the charge was coming.  By the time that I was aware of the charge, it was past the 5 days to get it taken care of.  If I had known that the charge was coming or had any notification that a charge was made, I would have taken care of it.  I have made that very clear from the beginning.  I completely understand what the policies and procedures are but when there is failure of notification on your end, policies and procedures become a mute point.  Because of the lack of notification and complete unwillingness to make an exception and work with me, that is why I have taken this to the Revdex.com.  If this had just been an oversight on my part, I would have let it go.  I have been wronged and I expect for it to be made right.  Imagine if you had opened your statement and their was a charge you were not expecting, and if you had been expecting it, you would have taken care of it immediately.  And then you call the company and they could care less what they are putting you through.  Put yourself in my shoes for a second and imagine how you would feel. 

Regards,[redacted]

Thank you for the opportunity to respond to this complaint.  Upon review of Mr. [redacted]'s account, it is determined that he has been refunded for all orders.  Below are transaction details for him to verify with his banking institution.

Order[redacted] (dated 1/22/2012) - refunded $94.10 on 5/11/2012, refund transaction #[redacted]

Order [redacted] (dated 2/21/2012) - refunded $88.80 on 5/11/2014, refund transaction #[redacted]

Order [redacted] (dated 3/21/2012) - refunded $88.80 on 3/27/2014, refund transaction #[redacted]

Order [redacted] (dated 4/21/2014) - refunded $88.80 on 4/22/2014, refund transaction #[redacted]

Please let us know if we can be of further assistance.

We are an IT services company. We do not sell weight loss products.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted]m to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/22/2016 has been canceled and refunded, $78.93.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ON THEIR PRODUCT (asd part of the packaging it clearly states: 60 day Money-Back GuaranteeI am asking the Company to stand behind their own written guarantee.Company policy is ambigues. I am a Customer, and an Amabassador. I am not returning product from Inventory which is in re-sellable condition. I am returning product which we tested that did not work for us, and we therefore see no business potential.  According to #3 (see below) Company policy speaks of product to be returned within 5 days of receipt of purchase which has to be in a re-sellable condition. This policy does not address the Customer Satisfaction 60 day Money-Back Guarantee statement found on the packaging in which the Company expressly guarantees the Consumer a refund for up to 60 days from the date of purchase.AGAIN: I AS THE CONSUMER DID NOT FORFIT MY CONSUMER RIGHTS. I am entitled to a full refund for the product itself, and I contacted the Company in time requesting return authorization.1. Retail Customers: If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.2. Preferred Customers: If you are unsatisfied with a product purchased from Plexus, you have within 15 – 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. You may request a refund or cancel your auto-order any time 15 days after receiving your initial order.3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted.Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The second monthly auto shipment on the account has been canceled.  
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/18/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/23/2015 has been refunded, $144.06.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $148.38.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. While I sympathize with the concerns of our Ambassador in regard to the privacy of customers, evidence of all sales is required upon request. Before becoming an Ambassador all applicants must agree to our Policies and Procedures. Included...

in these is a Seventy Percent Rule. I have copied that portion of our policies and procedures below.Seventy Percent Rule. An Ambassador certifies with each new Product order that he or she has sold or consumed at least 70% of all Product purchased in prior orders. Each Ambassador that receives Commissions and orders additional Product agrees to retain documentation that demonstrates compliance with this policy, including evidence of Retail Sales, for a period of at least four (4) years. An Ambassador agrees to make this documentation available to the Company at the Company’s request. Failure to comply with this requirement or falsely representing the amount of product sold or consumed in order to advance in the Compensation Plan constitute a breach of the Contract and is grounds for termination. Furthermore, a breach of this requirement entitles the Company to recover any Commissions paid to the Ambassador for any period of time during which such documentation is not maintained or for which this provision has been breached. (Plexus Worldwide Policies and Procedures, p.19, Section 6, Article I)Without providing the evidence of sales the Ambassador is failing to comply with this requirement. Unfortunately, this is a requirement and an exception could not be made.If you need anything further please let know.Thank You,Plexus Worldwide, Inc.