Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s order has been refunded in good...

faith, however, we are still offering to send the products in hopes the issue does not resume.The complainant’s order [redacted] dated 10/6/2015 has been refunded, $178.85.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time, and we hope that you do enjoy them.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/1/2016 through the online sign up process.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs and the accounts signup fee.
The complainant’s order [redacted] dated 1/1/2016 has been refunded, $147.65.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $161.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 11/6/2015 has been refunded,

$109.95.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return this order. We apologize for

the delay. Please let me know if you need anything further.

I started/signed up for plexus on 9/30. I tried their products and it made me sick. So I called to cancel being ambassador and from getting any other orders sent to me. Then on 10/26 they charged my card again for a order I didn't want and I didn't place with them. I have tried to call them that day and thevening phone number for them kept hung up on me because they wasn't able to take my call at that time. I have emailed them at the email that they said to email to get a refund. It sent me a automatic message and said that it signed me up for a ticket. I haven't heard back from them yet. I am so tired of this business.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 11/19/2015 to request assistance accessing their new account online. The complainant’s order [redacted] dated 10/14/2015 has been refunded,

$70.05.The complainant’s order [redacted] dated 11/14/2015 has been

refunded, $70.09.The complainant’s order [redacted] dated 12/14/2015 has been

refunded, $70.09.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled.The complainant was emailed the following on 12/11/2015.Posted on: 11 December 2015 04:06 PMHello Meghan McCleery,Customer 866189,Thank you for your patience. We are happy to assist you with

your request.We apologize for the delay. We are striving to do our best

in accommodating our ambassadors' and customers’ requests during our computer

systems change over.After reviewing your account I see that the shipping address

on your account is 323 Center Pointe Dr, Cary, NC 27513.Your order [redacted] dated 9/5/2015 was delivered to this

address on 9/8/2015 with the tracking number [redacted]Your order [redacted] dated 10/5/2015 was delivered to this

address on 10/13/2015 with the tracking number [redacted]Your order [redacted] dated 11/5/2015 was delivered to this

address on 11/16/2015 with the tracking number [redacted]Please let me know how I can further assist you.Thank you,Ashley Marie EldridgeCompliance AgentPlease review the attached images of USPS.com for the

complainant’s October and November orders. USPS tracking shows these orders

delivered on 10/13/2015 and 11/16/2015. If the complainant could please take this information to

their local Post office for further review. If USPS is not able to verify the

location of the packages if the complainant could please provide a more secure

address for the replacement shipment. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant emailed our customer service department in

regards to this matter on 11/23/2015. The complainant’s order [redacted] dated 10/26/2015 has been refunded,

$142.00.The complainant’s order [redacted] dated 11/26/2015 has been refunded,

$137.95.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at these time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have taken the time to review the complainants account. On February 8, 2015the complainant placed an order as a Preferred Customer. The Preferred Customerstatus receives a discounted rate and agrees to a monthly...

automatic shipment. Ihave attached a screen shot of the difference in customer status at the time ofselection. The selection the complainant made at the time of purchase was thePreferred so, exactly a month after purchase the automatic order shipped out.It is our policy that the package would have to be refusedand returned before the refund is processed. The package was processed by ourReturns Department on 3/24/2015. The refund was then processed on 3/25/2015. Itcan take up to 3-5 business days for the funds to move from our merchant accountto the complainants bank and then into her account.The complainants account has been inactivated and thepayment information has been removed so there will be no further charges orshipments. If you should need anything further please let me know. Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and...

the

auto-shipment stopped.The complainant’s order [redacted] dated 9/11/2015 has been

refunded, $ 143.05. The complainant’s order [redacted] dated 10/11/2015 has been

refunded, $ 143.29. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return these

orders.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 10/18/2015 was refunded, $170.73 on 12/30/2015. The missing $4.05 for the shipping has now also been refunded, 2/23/2016.
The complainant’s order [redacted] dated 11/18/2015 was refunded, in full $170.46 on 12/28/2015.
The complainant’s order [redacted] dated 12/18/2015 has been refunded, $174.78, 2/23/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

This company has the WORST customer service. I saw no results from the product and have been attempting to get a refund since they have a 60 day refund policy. I've called numerous times and every time I get a message that says to call back later. I've sent numerous emails and haven't gotten the first response. At this rate, it will be past the 60 days before I get a hold of anybody. Maybe that's their plan.

Do not order from Plexus company. I tried the plexus slim once and had severe diahhrea for a week. I have been trying to contact them for my refund and have been placed on hold for a lengthy time. I left an email two weeks ago, with no response. All I want is my refund. Do not try this product. Do your research first. I will share my experience on [redacted] and the internet until I receive my refund!!!! I am still on hold for a customer representative.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The monthly auto shipment has been...

canceled, there will be no activity moving forward on this account.  In seeing that there was a charge just 2 days ago for an autoshipment, per the complainants request, we have cancelled the order. The complainant’s order [redacted], dated 12/26, has been refunded in the amount of $126.40. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide’s return policies can be viewed at...

http://plexusworldwide.com/products/guarantee. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/26/2016 through the online sign up process.  Ambassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of our policy minus the original shipping costs. It is not necessary to return the order. Due to the signup fee also being refunded the complainant’s ambassador account has been closed. The complainant’s order [redacted] dated 2/26/2016 will be refunded, $259.05. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Courtney W[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/12/2016 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $119.07.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[redacted] To whom it may concern;
Thank you for the opportunity to respond to this complaint.

size="3">Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant contacted our customer service department by email on 12/11/2015 to request that future monthly auto shipments be canceled.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  According to our records, Ms. [redacted] has been refunded in the amount of $152.64 for order #[redacted].  Please let us know if you need any additional information.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

Although the company did admit THEIR error and refund the cost of the product itself I never elected a "preferred customer option" enabling a direct debit on my account.  I did not place the order and the company are refusing to refund the shipping they charged me for an order I DID NOT place. I have sent them further emails showing them examples of where they have refunded the shipping costs they have charged to customers in my situation however they are continuously claiming this is not their policy.  They have since stopped responding to my emails.

Regards,