Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. Please see the attached.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 02/28/2015. At the time of sign-up the complainant agreed to the...

Policies and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The Ambassador had complete access to turn off her Auto Qualification (automatic order set up to insure ambassador if qualified to earn commissions) at any time through her online access. The request made to our Ambassador Relations Center to cancel the ambassador’s account was made after the March order had shipped and with no indication of returning the March order. The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policiesand Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.I have attached a copy of our Ambassador Cancellation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.Also, our Quality Assurance department is responsible for documenting the complainant’s experience. If the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete.1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/8/2015 to request that future monthly auto shipments be canceled. Please see the attached.
The complainant’s order [redacted] dated 12/12/2015 has been refunded, $153.51.
The complainant’s order [redacted] dated 1/12/2016 has been refunded, $173.79.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I have tried for over 8 months to contact Plexus Worldwide Customer Service, I've been put on hold for over 45 minutes each time with no one answering my call. I have also sent at least 20 emails to cancel my membership with no response either. This company will keep billing your card simply by changing their routing numbers so that they look like a different company than the one that you have blocked as being fraudulent. They just charged me again after 4 months of nothing and no product and also have a pending charge on my account. You have to close your account or cancel your card in order to get any results from this company. Do Not Set up auto ship with this company, it will be your worst nightmare if you want to cancel it.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
 
While reviewing the...

complainants account, I confirmed that the complainant was able to speak with our customer service team yesterday, 12/28, to resolve the matter described in the complaint. I have confirmed that a refund in the amount of $172.09 was submitted, and all future orders have been cancelled. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/27/2015 has been refunded, $129.00. Also, order #[redacted] dated 11/28/2015 has been refunded $124.95, both orders totaling $253.95 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled and also to return their last two orders.
The complainant’s order [redacted] dated 9/28/2015 has been refunded, $31.82.
The complainant’s order [redacted] dated 10/28/2015 has been refunded, $32.24.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $31.97.
The complainant’s order 8[redacted] dated 12/28/2015 has been refunded, $36.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/25/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I signed up as an Ambassador in November 2013. Plexus provides the highest quality products, great training, leadership through an actively caring culture, and an opportunity for health, wellness, and financial success. I would recommend Plexus to anyone.

2014 Violation of: [redacted] "products are intended for use as drugs"

"Fast Relief, ProBio5 and BioCleanse are not generally recognized as safe and effective"

"are offered for conditions that are not amenable to self-diagnosis and treatment by individuals who are not medical practitioners; therefore, adequate directions for use cannot be written so that a layperson can use these drugs safely for their intended purposes"

Found [redacted]

I am extremely disappointed in this company. I ordered product over 2.5 weeks ago and still haven't received it. They "guarantee" 3 day priority shipping (which you pay for).

I tried to call them but the phone number provided continually goes straight into voicemail with no indication of what company you are calling. What company doesn't address themselves when you call??

I also emailed them for answers and all that got me was an unanswered helpdesk ticket. Their customer service is horrible. When I tried to cancel my order, I got more of the same - - no answer from the company.

This review is no reflection on the ambassador that I ordered thru, they at least tried to help me.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded,

$242.15.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 11/25/2015 has been refunded,

$126.85.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s March 2016 $17.99 commissions were not calculated in our systems and cannot be paid out.
Section 5: Compensation, Letter A. Earnings Through Sales. Of Plexus Worldwide Policies and Procedures reads, “Commissions are paid to Ambassadors who qualify pursuant to the Compensation Plan and who are in compliance with the Contract.”
Our Compensation Plan reads, “Qualifying to Earn Income, In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.”
At this time will be making an exception to our Ambassador Return Policy.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted]
Complainant notified our customer service of their intent to return the product within the required 5 days. However the complainant will not be required to return order [redacted] in new and resalable condition at this time, or any time in the future.
The complainant’s order 82247064 dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. If the complainant could view their bank account for the card ending in 1008. The complainant’s order [redacted] was refunded $155.55 back to the original payment method, this card ending in 1008 on 4/13/2016.
Depending on the complainant’s banking institution it can take anywhere from 3 to 7 business days from the 13th for them to complete processing the refund and the funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

Hello,
I apologize for the confusion. It is not necessary to return any products.
 
Please ask if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted]as placed 2/11/2016. This order was delivered 2/20/2016 with the tracking number [redacted]
We apologize for the delay. The complainant’s order 81637949 dated has been refunded, $149.40.
It is not necessary to return this order at this time.
The complainant emailed our customer service department on 2/19/2016. Please see the attached. We have closed the complainant’s account.
Order [redacted] placed 2/22/2016 has been canceled and refunded $107.94.
Please allow 5-7 business days for these refunds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I received a response early Monday morning. Plexus apologized and indicated that it is working on resolving the issues I brought up. They also priority shipped the product along with some free product. I am willing to try the product once again and believe they will work on improving the issues I raised.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

K[redacted]