Plexus Worldwide

To whom it may concern;
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complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
We are sorry to hear that the complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close that bank account and have a new card issued.
If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the charge. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge.
Please let me know if you need anything further.

Ordered Plexus products March 18, 2016. My credit card was charged $145.00 for the product. I never received the order as of 4/12/16. I called a week prior and the agent on the phone after waiting an hour on hold told me he did not know where my order was. I waited another week today, 4/12/16 and called again and the gal put me on hold again after waiting 45 minutes on hold and told me the order still had not left Scottsdale. I requested a cancellation of the product and a full refund on my order. She filled the request and then informed me it would be 7-10 business days for my refund to be returned. Please be aware. They are disorganized and not helpful in the least. Hopefully I will see my refund.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been assigned the USPS tracking number [redacted] However this tracking number does not reflect any movement since 3/16/2016. This order many still be delivered.
To ensure the complainant’s order [redacted] is delivered we have reshipped with the UPS overnight tracking number [redacted].
We apologize for the shipping delay. If two orders arrive please keep both orders.
Please let me know if you need anything further.

To whom it may concern;
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complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/8/2015.
The complainant’s order [redacted] dated 12/6/2015 has been refunded, $70.91.
The complainant’s order [redacted] dated 1/6/2016 has been refunded, $75.33.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/2/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. This email also requested the return policy. The complainant’s previous order will also be refunded minus the original shipping charges per this policy. It is not necessary to return the orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 3/4/2016 has been refunded, $149.79.
The complainant’s order 81562958 dated 2/5/2016 has been refunded, $145.44.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipments has been canceled.
We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to the complaint.  According to the account activity and notation, a refund was processed on 12/7/13 for an order processing that same day.  I believe the consumer is inquiring on a refund for an additional order (dated 11/7/13).  We have since refunded that order as well, with a banking transaction # of [redacted].  Our apologies for any misunderstanding and believe the issue has been resolved.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/2/2015 to request that future monthly auto shipments be canceled and return the previous two orders. Any orders that processed after this date will be refunded in full and the two previous orders will be refunded in full as we were not charging for shipping in November.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $32.33.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $134.88.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $138.93.
The complainant’s order 81028688 dated 12/27/2015 has been refunded, $36.38.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.

I have confirmed the order in question was a glitch in the new systems when the

account transferred. The requested $199.98 has been refunded....

Please keep the order to avoid any further wasted time and resources. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.  The complainant did submit the cancelation form to Plexus Worldwide on 7/20/2015.The complainant’s account has been closed and...

the annual fee charged on 8/17/2015 refunded today, 9/1/2015. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We have provided documentation of our claim that the complainant’s $85.05 charge on 12/26/2016 was voided and cannot be refunded as we do not hold the funds to refund.
The complainant claims their “account page clearly shows paid for this order, not voided.” If the complainant could please provide this documentation.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 11-19, has been refunded in full at $139.80, in addition, order [redacted] dated 12-17, has too been refunded in full at $143.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 11/9/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/15/2015 has been refunded,

$84.19.The complainant’s order [redacted] dated 12/15/2015 has been

refunded, $88.24.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. If the complainant would also like order [redacted] dated

10/15/2015 refunded please provide proof of attempt to contact by phone or

email prior to the order date. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID 11131069, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account have been closed and the...

monthly

auto-shipment canceled.The complainant’s order [redacted] dated 12/8/2015 have been

refunded, $103.95. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return this

order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s Preferred Customer Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/27/2015 to request that future monthly auto shipments be canceled and also to return their previous month’s shipment. October 2015 order will be refunded minus the original shipping charge of $4.05 per our preferred customer refund policy. Any order processed after 11/27/2016 will be refunded in full.
The complainant’s order [redacted] dated 10/27/2015 will be refunded, $136.20.
The complainant’s order [redacted] dated 12/27/2015 will be refunded, $140.25.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $140.25.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $140.25.
The complainant’s order [redacted] dated 3/27/2015 will be refunded, $109.01.
The complainant’s order [redacted] dated 4/27/2015 will be refunded, $127.75.
Please allow 5-7 business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account.
It is not necessary to return any of the orders at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 10/13/2015 to request that future monthly auto shipments be canceled

and was incorrectly informed by a customer service agent. We apologize for this

mistake. The complainant’s order [redacted] dated 10/25/2015 has been refunded,

$118.95.The complainant’s order [redacted] dated 11/25/2015 has been refunded,

$114.90.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order 80751489 dated 12/1/2015 was refunded,

$68.80 on 12/11/2015.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account from the date that it was processed. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to address this complaint. After reviewing the account in question it has been determined that the Ambassador is outside of the return policy. Upon becoming an Ambassador with us the complainant agreed to our Policies and Procedures, which includes the Ambassador return...

policy. The return policy for our Ambassadors, as stated in the Policies and Procedures and copied below states:Section 6.L.3 Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt oftheir product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be madeafter the product has been returned and verified to be in satisfactory condition.Unfortunately the complainant does not meet the requirements for a refund and as such I am not able to fulfill her request. I have however, attached a cancellation form for her convenience to complete and return to us.This will ensure no further charges are incurred and the account my be inactivated. Should you need any further information please do not hesitate to let me know.Thank you.

I take it very seriously to write a bad review about a company, because I do not like to hurt good companies. This one is not one of those. I ordered a trial of Plexus since my neighbor had become a rep. I did not enroll in their auto enrollment program as I just wanted to try it. It didn't really do anything for me. Well, the next month, I received an automatic shipment - I thought, well, let me try it just one more month. No weight loss. I then received another supply unsolicited. I contacted my neighbor/broker -she just told me to login and cancel. I couldn't login - their website won't let you reset your password at all. I sent numerous emails to customer service - the one time I got a response, I had to log in to their site to read it - which I couldn't! Hours spent on hold. I have $400 worth of product I want to return, but can't get anyone to talk to me. I have had to cancel my credit card so they stop renewing this phantom subscription. DO NOT DO BUSINESS WITH THEM! I even got so desperate as to reach out to the head of HR on LinkedIn with a private message with no response. This is a sad excuse for a company.