Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Cindy D[redacted]

Be careful of purchasing any products on a automatic shipping program. I have wanted to cancel products and they are not anwering my phone calls or emails to cancel my shipping. I feel trapped because they will be charging me soon for products I do not want!!! Very frustrating!!!

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 10/23/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/7/2015 has been refunded,

$37.56.The complainant’s order [redacted] dated 12/7/2015 has been refunded,

$37.56.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return these orders at this time. We

apologize for the delay. Please let me know if you need anything further.

I had set up a month order to be billed to my credit card. On 9/30/15 I sent them an email stating that I wanted to cancel my monthly order. I received the confirmation email stating that it had been canceled and my payment information had been removed from their system. On 10/28/15 I received an email stating my new order had been shipped. I have tried to contact them via email in the past week and still have not got a response to any of them. I wonder how could they bill my credit card if my information had been removed from the system.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

C[redacted]

To Whom It May Concern,Thank you for allowing me to respond to this complaint. After reviewing the complainants account I had discovered that it had not been cancelled as of yet.I did however locate the cancellation form emailed to us and the account has now been inactivated. The...

order that was trying to process the Annual fee has been voided so no further attempts will be made.I apologize for the delay in processing and hope everything had been rectified to your satisfaction.If you should need anything further please do not hesitate to let me know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

[redacted] To whom it may concern;
Thank you for the opportunity...

to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or ambassador account.
The complainant contacted our customer service department by email on 11/26/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $124.25.
The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.25.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Plexus refunded only two of the orders. I've contacted them about the third one in the amount of $139.00, but as seems to be their protocol, they have not responded to my emails. Do I need to file another complaint with the Revdex.com?
Thank you,

To whom it may concern;
Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. The complainant became an Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $124.95.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $67.96.
 Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s wife, M[redacted] account [redacted] has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 2/14/2016 has been refunded, $116.50.
The complainant’s order [redacted] dated 1/14/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/15/2015 to request that future monthly auto shipments be canceled. All orders after this date will be refunded in full.
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $57.96.
The complainant’s order [redacted] dated 1/16/2016 has been refunded, $63.95.
The complainant’s order [redacted] dated 2/16/2016 has been refunded, $57.96.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I am very dis satisfied with the level of customer service within this company. Since 12/5 I have been sending emails and calling to complain about missing product within my shipment on 2 separate occiasions. I have gotten no response at all. I have paid for the product but nothing back. I have stopped taking Plexus and have advised friends to not bother. Its unfortunate as the product does work.

T

Arial;">o whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 11/29/2015 has been refunded, $159.81.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Tiffany N[redacted]

After careful review of the complainants account I was ableto determine that the return and refund of the returned order have been handledin accordance to our return policy. The complainant did follow procedure inreturning the product. The return was processed to verify appropriate conditionand the...

refund was submitted to the Refund’s Department. I followed up with theRefunds Department and was notified that the refund was processed on the orderon 5/5/2015. Please allow 3-5 business days for that credit to appear on your financialstatement. I hope that this resolution is satisfactory to the complainant.If you should need any further information please let meknow. Thank you

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/29/2016 will be refunded, $81.04.
The complainant’s order [redacted] dated 12/27/2015 will be refunded, $81.04.
Please allow 5-7 business days for these to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

I am so impressed with this company! Their products are incredible and they truly care about their customers and ambassadors. They have had a lot of issues getting switched over to a new software for online orders because Plexus is expanding so quickly! That's why there are so many negative reviews regarding the shipping. I have personally been very impressed by how they handled it. I went to their store in Scottsdale and told them about my shipping problem and they gave me products for free!
I have also experienced so many great health benefits with Plexus. Their Plexus Slim had give me so much sustained energy! I never crash in the afternoons like I used to. I would chug coffee so I could stay awake. Not anymore!! Their probiotics and cleanse have drastically improved my digestion. I have no more bloating or constipation and can literally feel the probiotics working in my gut. So awesome! I love Plexus!!

I heard about Plexus from a friend and I couldn't be more thankful that she told me. Plexus has changed my life. I will now take these products my entire life.