Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 10/7/2015 to request that future monthly auto shipments be canceled and the Ambassador account be closed.
All orders processed after that date will be refunded in full to the complainant. If the complainant wishes to be refunded for any further orders please provide proof of request to terminate the account at a prior date.
Please keep in mind that Ambassador accounts to do not adhere to the same return policy as customer accounts. Please see the attached return policies that can also be located at plexusworldwide.com/guarantee.
The complainant’s order [redacted] dated 10/17/2015 has been refunded, $128.47.
The complainant’s order [redacted] dated 11/16/2015 has been refunded, $124.30.
The complainant’s order 80898437 dated 12/16/2015 has been refunded, $128.47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/17/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/26/2015 has been refunded, $98.35.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $102.74.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. To ensure all auto shipment orders are shipped as quickly as possible all auto shipments are processed as early as 12:01 a.m. on the order date. After reviewing the complainants order history we were...

able to confirm that their cancellation of their auto shipment was not done until after their 7/28/2016 order has processed, packed and shipped.    Further review of the complainant’s account confirmed that the complainant was a Plexus Ambassador. The ambassador return policy is in the ambassador policies and procedures that the complainant agreed to on 5/4/2016 through the online sign up process.  The ambassador return policies can also be viewed a[redacted] Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. Further review of the complainant’s information confirmed that their order ([redacted]) was delivered on 7/28/2016, but that they unfortunately did not contact Plexus until 8/4/2016, which is outside of the 5 days provided by the Ambassador Refund policy. Although the complainant is not within the allotted time frame, as a sign of good faith, Plexus will be issuing a refund. A refund for order [redacted] in the amount of $120.52 was processed on 8/22/2016.   Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I spoke with a representative in June of 2014, He had assured me the account WAS in fact cancelled. Since this company's calls are all recorded, that one should have been as well. I waited the few days and never received the refund for 2014. I had honestly had enough of the back and forth with this company and was just happy to be cancelled and done with them. Since I did everything I was asked to do and jumped through as many hoops to cancel this as their policies required, I do not feel it is fair to still hold the other fee of 34.95 from 2014. I feel this is misleading to the customers and after reviewing other complaints on the Revdex.com site, it seems this is something they regularly do to their customers. 

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/11/2015 to request that future monthly auto shipments be canceled and pervious order be returned.
The complainant’s order [redacted] dated 9/11/2015 has now also been refunded, $87.15.
The complainant’s order [redacted] dated 10/11/2015 was refunded, $87.15 on 12/7/2015.
The complainant’s order [redacted] dated 11/11/2015 was refunded, $91.20 12/5/2015.
Please see the attached.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed.
It is not necessary to return these orders at this time. The package delivered 1/11/2016 was order [redacted] dated 10/11/2015.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered Plexus Slim on 10/18, and I signed up as a preferred customer. I got an email stating that I had signed up as an ambassador, which I did not want to do. I was charged around $91 for the product and have still not received the order, even though my ambassador stated the product is usually received within 5 days. Even though it has only been 7 days at this time, I am so upset that I have opened a ticket with customer service and it is still sitting there unassigned. I have called customer service multiple times, during business hours, and keep getting a message that has no indication of who the company is and just tells me that my call cannot be completed. The customer service is absolutely HORRIBLE. I am so upset. I will absolutely NEVER order from Plexus again!

Terrible business. I placed an order over two weeks ago with the promise it would be delievered within 3 to 5 business days. I have been charged and still no product. I have written emails been left on hold for hours and have yet to speak to anyone from the company. Worst experience ever buying a product.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have since received a satisfactory response from the business. I will also inform you that I didn't receive resolution from them until AFTER the complaint was filed, which leads me to assume the responder to the complaint did not reveal the entire truth in the sequence of events. However,  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been...

reviewed and closed.  The complainant’s

order [redacted] from 10/18/2015 has been refunded, $84. The complainant’s order [redacted]

from 11/18/2015 has been refunded, $79.95.   Please allow 5-7 business days

for refunds to reflect into the complainant’s bank account. It is not necessary

to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

The products ARE good, but customer service is HORRIBLE! I have been an "ambassador" with them for over a year. I only buy the products. I do not sell them. I have had several occasions where I needed customer service. There are 2 options for customer service. Either email or phone. EVERY SINGLE TIME I called the customer service number I was placed on hold and eventually gave up after 45 to 50 minutes. I then tried the email route and I have sent over 6 emails within the past year or so. I never EVER got a response to any of my concerns. Yesterday, I needed assistance again so I called them and was on hold for 38 minutes. I finally got a live person and explained my situation. She put me on hold so she could review my request. I was on hold another 25 minutes. She came back on to tell me that she could not help me. (I wanted my product shipped express because I was going to run out while on vacation.) Apparently, Plexus Worldwide DOES NOT do express shipping. They only provide ground shipping. I went on to ask to speak to a supervisor. I got put on hold again "for a few moments" that turned into 15 minutes or so. When the supervisor did come on the phone, she told me that they do not ship express, no exceptions! What kind of company doesn't use or allow express shipping?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We apologize for any confusion. Please see the attached. We were not able to refund the complainant’s Order [redacted], $145.07 due to the charge back the complainant filed with their banking institution. The charge the reversed on 1/19/2016 due to this charge back the complainant filed. We are not also able to process a refund because the funds were already given back to the banking institution. If the complainant has any further questions about the $145.07 that was replaced to the [redacted]Card ending in [redacted] on 1/19/2016 we advise they contact their banking institution they filed the charge back with.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/21/2015 was refunded, $132.45 on 12/28/2015.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.74 on 2/9/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed.
It is not necessary to return the order [redacted] at this time.
We apologize for the delay however we are not able to pay the requested further amount for call holding times.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Eileen R[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/11/2015 to request that their current order and future monthly auto shipments be canceled. Please see the attached document.
The complainant’s order [redacted] dated 12/11/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 1/11/2016 has been refunded, $139.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant could please provide the cancellation notice in writing prior or on 11/11/2015 to also be refunded for order [redacted]
Please let me know if you need anything further.

Thank you for allowing me to respond to this complaint. We sincerely apologize for the delay in processing your cancellation form.The cancellation department responds to emails in the order in which they come in however, whenever there is an update or response made on the same ticket the...

date is updated as well.This puts the email at the end of the line again, so to speak. I was able to locate the emailed form, the account has now been inactivated and the $34.95 has been refunded as of today, 2/18/2015. Please allow 5-7 business days for you financial institution to reflect the credit.If you have any further questions or need any further information please do not hesitate to let me know.Thank you.