Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was completely encouraged to sign on as an Ambassador as I would be able to get products at "wholesale" cost.  I was NEVER told it was better to sign up as a customer first to give the products a try!  You need to change the training of your Ambassadors if this is the case. I received my products with NO instructions (just came in a Priority Mail envelope with no literature!). Mis-spellings on your website, etc have led me to believe you are not a very reputable company. I am demanding a refund of the fees I have paid AND that you train your "Ambassadors" better by encouraging people to try the products before signing on!

Regards,

To whom it may concern;
Thank you for the opportunity to respond.
As previously mentioned Plexus Worldwide works to ensure all of our products and their associated claims can be scientifically substantiated, and are in accordance with all state and federal regulations.
For more information regarding our products and the claims made by Plexus Worldwide please visit [redacted]
The complainant will see that nowhere on the official company website does Plexus make any direct or indirect claims that our products can be used to diagnose, treat or cure any psychological disorders.
Plexus Ambassadors are prohibited from making any claims that have not been scientifically substantiated. If an ambassador is found to have violated our policies regarding product claims their account will be suspended or terminated.
The Plexus Worldwide has a full team dedicated to monitoring and enforcing company policies.
Should the complainant have more details regarding a possible policy violation, such as a medical claim, they can submit this information to the Compliance department at [redacted] or [redacted]
Once this information is received we would be happy to work directly with the complainant to ensure their concerns are resolved.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/2/2015 has been refunded, $135.89.
The complainant’s order [redacted] dated 12/2/2015 has been refunded, $135.89.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,

Thank you for the opportunity to respond to this complaint. 

After careful review of the account in question it was discovered that an order was placed by the customer on 11/06/2013 using their online login and purchasing a quantity of four (4)...

Plexus Slim 30-day packages from our website. As a preferred customer (agreeing to an automatic monthly shipment to receive a discounted rate) when an order is placed it is duplicated into all future automatic shipments until updated. This information is given at the time of purchase.

While this is the case, as a customer, any order may be returned for a full product cost refund within 60 days of receipt. We have had no communication from the customer since December 2013 until 9/11/2014 with no return of product. While we did not receive the product back we do sympathize with the predicament the customer found herself in. We have refunded her the cost of the products in the amount of $319.80. We hope this is satisfactory in rectifying any inconveniences her situation may have caused.

If anything further is needed please let us know.

Best Regards,

 

Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant emailed our customer service department on 11/21/2015. Any order processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/15/2015 will be refunded, $84.00.
The complainant’s order [redacted] dated 1/15/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/15/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 3/15/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 4/15/2016 will be refunded, $64.01.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Signed up with a colleague who was promoting this. For me, product did not really work though I gave it a good attempt. My problem is their business practices. I tried to cancel for 4 months. Canned messages for email response. No one picked up the phone. I could not get them to cancel and received no response but another shipment and a charge to my credit card. I went back to my colleague who promised. Resolution but I still got another shipment and charge. I have put a hold with credit card company for Plexus. Do NOT buy anything from this company!!!

To whom it may concern;Thank you for the opportunity to respond to this complaint. Ihave reviewed the complainant’s account with our company. I have found that ourCustomer Service Representatives have responded to the complainant’s emailsassisting with canceling the auto...

shipment and instructing how to return thelast order. The complainants customer account has now also been closedand the last order placed on 9/20/2015 refunded $113.95. If you should need anything further please let us know.

I signed up to be an ambassador, but now regret my decision. I would not feel good about recommending this company to anyone I know. I placed an order on 3/29/16. I received a package on 4/6/16 but it contained someone else's order and packing slip. The value of what was mistakenly shipped to me was significantly less than what I actually ordered and paid for. In addition to that, the amount of sales tax charged on my order was a lot higher than it should've been. After realizing that, I checked the tax on my previous order and it was also wrong. I have sent several emails (with no response), and tried to call several times (with no answer). I am very frustrated with the complete disregard for customer service.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/29/2016 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the shipping delay. This order has been shipped with the tracking number [redacted]
Please let me know if you need anything further.

I'm happier with the service I get from Plexus Worldwide. I have to say it's better than Wal-Mart. I think their products work well. I have had awesome results with the Triplex Combo. I would like to see their shipping time improve. I wouldn't go and quit taking Plexus over their shipping delay issues. I would just make sure I have a little extra supply or make sure I order before I run out of product. Do you wait for your toilet paper to run out before you go to the store....probably not. Well, Plexus is no different don't wait until your out of product before you decide to place an order.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. If the complainant wishes to be refunded for any further orders we ask that they provide documentation of email or phone requests to our customer service department at a date prior to another order on the complainant’s account.
The complainant’s order [redacted] dated 3/24/2016 will be refunded, $78.41.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s was in contact with our customer service department by phone on 3/2/2016.  
The complainant’s order 7548579 dated 9/1/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 9/25/2015 has been refunded, $79.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Saw a friend share a lot of posts on social media about this weight loss product so wanted to try. Within a week after signing up as a Ambassador I received and tried my products and came very close to running to the hospital most likely from one of the products called Accelerator. That morning I drank a slim drink and took 2 capsules the bottle does not say to take with food. My hear-rate was over 140 I started to get really scared. I called the company and they said they do not know why this would happen and said I should ask a pharmacist to ask what was in the product that would cause my heart to be that high. If anyone takes this product please be careful. I have read several reviews and did more research on the company and their products after this happened and I am not the only one this has happened to.

The next day I canceled my membership asked for a refund. It took almost a month to receive an email that the membership was canceled and I still have not received the membership fee returned.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/18/2016 has been refunded, $12.74.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. Please let me know if you need anything further.

I initiated the cancelation request in the beginning of May and it took until August to get a refund. You need to empower your employees to refund more quickly. Please also stop saying that Federal Law prohibits you to refund in a manner different from initial payment..... there is no Federal Law for that but if there is please let me know where in the USCA it is, I'd be interested to learn a new Federal Code!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am so disappointed in the customer service and the product itself. This product is over-priced and under-researched. I have been an ambassador (ashamed to say I decided to try it out) and after my own terrible experience I refuse to promote or use this product. I was alarmed when I started seeing claims other ambassadors were making about the Plexus products' ability to "heal", "help", or "cure" medical issues without any real research. I've been trying to end my "ambassadorship" for a month now, and I'm so frustrated with the lack of response and service. However, they have no trouble responding to you if you need more help selling, or if you say anything other than glowing recommendations of their product. It's a marketing scam like any other MLM scheme, with an added bonus of terrible customer service and an equally terrible website that is not at all user friendly. All that happened was they charged my credit card after I'd already canceled the auto-ship. Now I'm dealing with the madness that is Plexus customer service.