Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant has since logged in to their EVO back office and canceled their own auto shipment.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 1/23/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of this policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancellation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.Also, our Quality Assurance department has made four attempts to contact the complainant in regard to her product concerns. This department is responsible for documenting her experience. If the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete:1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.Thank you.

Thank you for allowing me to respond to this complaint. Ihave reviewed the complainants account and found that the information she wasgiven by our representative during her phone call was correct. As an ambassadorshe would only have a 5 day timeframe in which to notify us of her intent...

toreturn. That product would then have to be returned in unopened resalablecondition. Our deepest apologies if she was given incorrect informationfrom another of our Ambassadors however, this return policy for ambassadors islisted in the Policies and Procedures (Section 6.L.3.) the complainant agreedto upon signing up as an ambassador. At this time I am unable to grant the complainants requestfor a refund of the product as she is outside of the return policy.If you should need any further assistance please let meknow.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.    I just checked my credit card recent transactions and I was credited with this correct amount.   So as of today I am satisfied with the result.

Regards,

I have been trying to get a refund from this company for four days I have sat on hold between two phone calls for over two hours to get told I was shipped a product I don't want because it makes me sick. I canceled the order and they billed my credit card and are now saying they shipped it although the post office says it hasn't been shipped yet. The company says I can't have a refund till I return the product that I didn't want and haven't received and hasn't even been shipped yet. Customer service is an absolute joke I asked to speak with a supervisor the is going to be another hut on hold I am sure. Good luck with this scam of a company I WILL NEVER ORDER ANYTHING FROM THEM AGAIN. IF THEY CHARGE MY CREDIT CARD AGAIN I WILL BE CALLING THE LAW. FOr now I am calling my bank.

Thank you for the opportunity to respond to this complaint.  The email sent by Mr. [redacted] on 3/21/2014 was only asking for a refund of the order that processed that day - this was processed on 3/27/2014.  His request to exercise his 60 Day Money Back Guarantee on all orders came in an...

email dated 4/30/2014 - at which point was outside the Guarantee.  Due to the confusion and frustration, I have authorized the refund for orders dated 1/22/2014 and 2/21/2014.  Please allow up to 72 business hours for these funds to be reflected.

Thank you for the opportunity to respond to this complaint. Upon careful review of the customers account and listening to all phone calls, I was able to determine that the refund request was submitted on the 14th of November as initially stated. The refunds department was a little behind in...

their processing and so it took 6 days instead of the 3-5 days given as the time frame. I do apologize for this delay and any inconveniences it may have caused however, the refund has been processed as of 11/20/2014.If I can be of any further assistance please do not hesitate to let me know.Thank you,Plexus Worldwide, Inc.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,

$121.08.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to respond to this complaint.  My apologies for any confusion or frustration this has caused.  Our records indicate that a refund in the amount of $174.85 was processed on 3/14/14, please allow up to 72 business hours for this to be reflected in your banking...

institution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My credit union notified me immediately that there was an odd charge placed on my card billed to pwlplexusworldwide in Arizona. I called the company to file a complaint and resolve the situation. Fraud and Identity theft is nothing to play with so Elaine T[redacted] quickly went about due diligence and found the name of the criminal...Carmen C[redacted]. This person has caused me mental and financial stress and I want legal satisfaction!!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/1/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.09.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Plexus products gave me liver damage. I called the company to file a complaint and they were not very receptive. The customer service representative took down my name and info but has yet to follow up with me or reimburse me. I sincerely doubt anything will be done. As long as this company continues to profit, they won't care how many people are hurt by their products.

I need to give a somewhat important review to all my friends and family on a product I just tried.

I'm not here to offend anyone, I just want to tell you what my body felt and my real opinion and review of the product.

So a few weeks ago I thought ok hey let me try this plexus thing, we ate pretty bad from the move and trying to save money and time so eating the non-organic, icky processed foods was what we did. A few friends on my Facebook swear by it so I thought I'd try it out.

First of all the website was crazy messed up. I had originally planned to get the tri pack I think is what called. it wouldn't let me, the only thing I could put in my cart was the bio cleanse. So I thought, ok I'll just get this and go for it and add more later if this does its job. I ordered. After the order went through I got an email with order conf number and that was it. I couldn't see my account, all the website did was let me see what else I could buy. So a few days pass and I kind of forgot about it, then the ambassador that I ordered from asked how it was going. I said I it wasn't lol because I didn't get the product. She said it was dropped in my mailbox on wed, I think it was Friday when she wrote me. I was confused how did/could she see and not me? I looked on the website and still couldn't see what she could see. So I said ok I'll call my post office. Never got a real answer from them... Go figure, so I called plexus. I was irritated because I couldn't see what she could see and I HATE calling customer service for anything! So I called to get my product situation figured out. Well, the CS rep informed me it was dropped off and that since I was an ambassador they would love to help me... Wait? What? I did NOT sign up to be an ambassador! I hate selling things and did not want to be a part of that. So, I said please don't send me another product, take me off the ambassador list or whatever it's called and please make it so I was not going to be charged for within the next 30 days, and refund my money. She was polite, helped me and sent my money back.

Well 3 days after all this, I got it in the mail. I called and they said to go ahead and try it and it was on them. I was pleased with the customer service and accepted the offer.

So let me tell you the most important thing for me now. This product was awful!!! I was in so much pain, not just my stomach, everywhere!! My stomach was bloated, I hurt everywhere, and it was not "cleaning" me out. I was more tired than after having Titus and keeping up with the other three kids the first few weeks. It was awful, I was exhausted (this was the worst part for me, being extremely fatigued) pained, and started getting numbness in my limbs. I got scared and didn't even think the correlation was with this miracle product I was told about. I wasn't warned, in fact I was told it would make me regular and help with energy! I didn't want it for weight loss at all, just to help clean out my "toxins" and give me more energy/keep me regular. So anyways, I took them religiously for 5 days, it was ok the first day then the second day I was a little uncomfortable then the 3rd day was when it hit me hard! It was the worst feeling in the world then I realized maybe it's the supplement?!?! I took it one more day felt worse and then the last day (day 5) I said enough is enough, I'm not taking it the next day. Sure enough, I felt a little better, well 3 days after stopping (today) was the first day I felt back to my old self again. It was scary I thought I was really bad deficient in a vitamin or was getting really sick. It was awful, awful, awful!!!!

So how did I get signed up to be an ambassador? How did I not know about it in an email, or website in this day and age, I should've been able to see all this. How on earth could something make you feel that bad? It was just all around a horrible experience the website, the product. I'm sure it helps some people, maybe it's placebo, maybe it actually helps. But for some like me, I'm super sensitive to things, it doesn't work, it didn't work, it's not a miracle product for everyone. Is there even a long term study for these products? Do we know if the organic materials they are using are what they are actually using in the products?

I'm going to stick with what I know will always work and continue to work. Exercising and eating healthy balanced meals.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Please review the attached email correspondence sent to the complainant today 2/29/2016.
The complainant’s ambassador account has been closed.
The complainant’s order 81769679 dated 2/20/2016 has been refunded, $151.68.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order 8[redacted] dated 12/7/2015 has been refunded, $79.95. Order #[redacted] dated 11/7/2015 has been refunded $79.95. and Order [redacted], dated 10/7/2015, has been refunded $79.95, totaling a refund of $239.85 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any of the orders at this time. We apologize for the delay. Please let me know if you need anything further.

We do not have record on the Complainant purchasing product directly from our website. The Complainant did not provide any account details, order details, and we are unable to locate the account by using the Phone number, Email, or address provided in the Complaint. We are unable to offer any...

assistance until we know the order information. Please have the Complainant provide more details regarding the transaction as we would like the opportunity to make this right. Thank you.

See Attached