Plexus Worldwide

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I have reviewed the response made by the business in reference to complaint ID 11005202, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The refund was put back in my bank account on July 11th.  The email they sent me said after the amount was processed, it might take one billing cycle, not two, and they stated to you.  I am sure I was refunded the money due to your help.  Thank you very much.

Regards,

I am a plexus ambassador. For the past 3 weeks I have been trying to access my account online with no success. They offer help emails but we have sent emails regarding the issue with no response from the company. I have an auto ship which I have been trying to cancel and now it's showing up as a charge on my account. The telephone number for the company is also inaccessible. The help sites they give on their message are also inaccessible. I am facing tremendous frustration. This whole experience is leaving a very bad feeling being involved with this company!

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. The complainant’s ambassador account has been closed.
Plexus Worldwide’s return policies can be viewed at [redacted]e. Also please see the attached.
The complainant created an ambassador account on 6/19/2015 and agreed to the ambassador return policy.
After reviewing the complainant’s account I see that they returned their last order [redacted] dated 9/1/2015 outside of policy and we were not able to contact the complainant about this unauthorized return.
In the interest of resolving this complaint this order will be refunded minus the original shipping charge of $5.25.
The complainant’s order [redacted] dated 9/1/2015 will be refunded $120.12. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 11/3/2015 to request that future monthly auto shipments be canceled

and also to return order 80349094 dated 11/2/2015. The complainant’s order [redacted] dated 11/2/2015 has been refunded,

$131.82.The complainant’s order [redacted] dated 12/2/2015 has been refunded,

$131.82.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My sponsor, [redacted], insisted that I had a 60 day money back guarantee! Furthermore, I have sent back the package that was auto-shipped, with the return number on the package. I did everything as instructed by the customer service representative within one day of receipt. Those funds should be immediately refunded to my credit card, as well as the $381.86 that I paid in January! That is the least I should expect for what I've been through. 

Regards,

I am extremely dissapointed with the service I have recieved. I had a very negative affect to the product so I attempted to contact a rep for a refund under the 60 day policy. I attempted calling several times without getting through. Finally after sitting on hold for 2 hours I was able to speak to a costomer rep in which she stated that she would process my refund once the system was working. That was over 3 weeks ago, I have tried calling several times but it says no reps are availble and hangs up on me. I have also tried emailing, it is been a week with no response. I am not sure how a company can opperate with zero abilitly in which to contact them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Plexus stated that my request was processed on 04/09/15 and a refund was issued, but the money still HAS NOT been put back into my account.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 2/10/2016 has been shipping with the tracking number 9400110899624051034206. We apologize for the delay.
The requested extra month of products has been overnight UPS with order number [redacted] and tracking number [redacted]
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I was unaware of how or why this other account was created and had no knowledge of this prior to their email. As long as there are no further packages or charges on my account I consider this issue resolved. It's a shame this had to come to a report to your organization. I hope plexus will consider improving their communication with members in the future. 

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies.The...

complainant became an Ambassador (distributor) with Plexus Worldwide on 8/6/2015. At this time of sign-up through our website, the complainant agreed to the Ambassador Policies and Procedures that all Ambassador Accounts agree to upon creation of an Ambassador account.It is our responsibility to adhere to these Policies and Procedures, therefore I am unable to grant the complainants request to refund the order outside of policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador Return policy below for reference.Section 6.L.3 – Returns, Refunds and Exchanges3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

 
I HAVE RECEIVED REFUND, THANK YOU

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s annual membership fee from 2015 dated 3/23/2015 has been refunded, $34.95. Please see the attached invoice.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I really wish I would've read these complaints before placing an order with this company. I placed an order on 2/26. It's 3/14, and no tracking number, customer service not accepting calls, no reaponse to email, and definitely no package. They were quick to charge me $140, but then it's like crickets. No help from ambassador or this god awful business. They should be shut down, this is borderline fraud!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received emails from them canceling my account & refunding me.  I will consider this complaint resolved.

Regards,

Because of the many problems, I've experienced with this company, I would like to keep the complaint open until the refund has been received.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed.
The complainant’s order [redacted] dated 2/28/2016 was refunded, $194.96 on 3/31/2016.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account from the date that it was processed.
The complainant’s order [redacted] dated 3/28/2016 will be refunded, $172.04.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return this order at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted]' request to be refunded as a consumer.  On 3/16/14, an Independent Distributor (Ambassador) account was set up for Ms. [redacted] online, using her SSN with our...

company.  When completing the process of becoming an Ambassador, all Policies and Procedures (attached) were agreed to (screen shot attached).  Related to this complaint, please see Section 6, Article L, Line Item 3 for the [redacted].  Additionally, Ms. [redacted] has earned commission for the month of March for her order as well as her customer's order.If Ms. [redacted] wished to cancel her Distributorship, please have her contact [redacted] at ###-###-####.