Plexus Worldwide

To Whom It May Concern,Thank you for the opportunity to respond to the complainant.We encourage our potential Ambassadors to try the products as a Customer before deciding to begin their business with us. In this manner they are able to take full advantage of the 6o Day Money Back Guarantee if they are unsatisfied for any reason. It is unfortunate that the complainant feels she was “pushed into becoming an Ambassador”. Her sponsor’s information was given to our Compliance Department for further review.I do apologize that the complainant had such difficulties in finding our contact information. As stated in my previous response the information in located on the back of every package and bottle, on the website under “Support” and on the emailed invoices sent after every purchase. We do however, appreciate your feedback on the concerns of our website. This information was forwarded to the appropriate department for review.If you should need anything further please let me know.

To Whom It May Concern,Thank you for the opportunity to address this complaint as we value our customers and Ambassadors greatly.I wholeheartedly apologize for the difficulties this customer has experienced in receiving our 60 Day Money Back Guarantee.The customer was entitled to...

receive a refund on all orders placed 60 days prior to her letter, as she stated, was dated May 21,  2014. The only order to fall within those 60 days would have been the April 11, 2014 order. Due to the setbacks on this account, however,the Plexus Worldwide Refunds Department has refunded four orders for a refund total of $384.06. Please allow 5-7 business days for your bank to reflect these credits. We appreciate your business and sincerely hope this resolution is to your satisfaction.If you should need anything further please do not hesitate to let us know. Thank youPlexus Worldwide, Inc.

Thank you for the opportunity to respond to this complaint. Iapologize for any inconvenience the Ambassador has had in the renewal of herannual fee. While the renewal is mentioned, it is not “hidden” in any smallprint. Our Policies and Procedures are provided in a text box to scroll or withthe...

ability to open them in a new window for easier reading or printing. Priorto becoming an Ambassador the interested party must click “Agree” to thesePolicies and Procedures. The section on the Annual Web Hosting fee is below.Section 1.I.1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions. Upon review of the Ambassador’s account I see that we stillhave not received the cancellation form from her. As stated in Section 9.A.1 ofour Policies and Procedures a written notice is required to cancel the account.This is to protect our Ambassadors as this is a business agreement and acontract has been agreed upon. As soon as the form is completed and returnedthe Contract can be terminated and the Ambassadorship dissolved.  I have attached another copy of this form forthe Ambassador to complete and return at her earliest convenience. Upon receiptof the completed form the account will be closed and the Annual Web Hosting Feerefunded.If I can be of any further assistance please do not hesitateto let me know.Thank you,Plexus Worldwide, Inc.

To Whom It May Concern,As our offices were closed on Black Friday and the ties with the gentleman stated had been severed prior to November 29, 2013, we were unable to verify a conversation in regard to the Black Friday discount or not receiving emails. We do sympathize with the situation however, so we have refunded a total of $37.66 for the Black Friday Discount. I have attached the invoice for this order reflecting the refund applied.As far as the automatic shipment we are unable to refund until we have received the package back. The Automatic Shipment Report has also been attached showing that the automatic shipment was set up using the Extranet login by the distributor. I am willing to make an exception and refund this order however, the products will have to be returned to us. As soon as we have received the products back to our warehouse we will issue the refund.I hope this is a satisfactory resolution. If anything further is needed please do not hesitate to let me know.Best Regards,[redacted]Plexus Worldwide, Inc.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 3/1/2015. The complainant signedup online and at the time of sign-up the...

complainant agreed to the Policies andProcedures all of our Ambassadors follow. It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. A refund was processed however, on the products that werereturned unopened. That refund in the amount of $161.66 was processed on4/3/2015 and should reflect in the complainants account within the next coupledays, depending on the complainant’s financial institution.I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need her to fill outthe form and sign a written signature and return to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The email correspondence between our Customer Service Department and the complainant were cordial and I did not find any evidence of...

wrongdoing. The complainant became an Ambassador (distributor) with us on 3/5/2015. At the time of sign-up the complainant agreed to the Policies and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefor, I am unable to grant the complainants request to refund the order outside of this policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancelation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.If you should need anything further please let me know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant contacted our customer service department by email on 12/7/2015 in regards to returning a product from order [redacted]
The complainant’s order [redacted] dated 11/29/2015 has been refunded, $39.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the product at this time. We apologize for the delay.
Please let me know if you need anything further.

I was not able to open 2 of the attached documents.  I want to see that the account is actually closed.  

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Shirley B[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted]  has been refunded, $153.07.The complainant’s account has been closed. If you should need...

anything further please let us know.

The contact information for complaint resolution, as referred to in the previous response, would be [redacted]. This is where Policy disputes, or escalated issues may be taken.
At this time, as stated in the previous response, due to a system technical issue we have experienced while switching our operating system, our preferred customer discount for a 3rd consecutive order is not properly calculating. There are two options moving forward at this time. The first being for the complainant to place an order, paying the full preferred customer pricing, and promptly contacting our refunds team at [email protected] to recieve a refund for the additional 10% savings. The other option at this time would be to contact our customer service call center, a[redacted], and place a manual order over the phone.
Please let me know how we can further be of assistance.
Thank you

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted] request to be refunded as a customer.  On 3/4/14, Ms. [redacted] signed up to become an Independent Distributor ([redacted]) for our company.  When...

completing the process of becoming an [redacted], she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Item 3 for the [redacted] Return Policy.

In regard to the product sold to Ms. [redacted] friend, she is entitled to replenishment product under the Direct Customer Transaction Return Policy.  If she wishes to take advantage of this policy, please see attached Policies and Procedures, Section 6, Article L, Item 4.

If Ms. [redacted] wishes to cancel her Distributorship, please contact [redacted] Relations at ###-###-#### or email **@plexusworldwide.com to request a cancellation form.

I appreciate that a representative of the company responded quickly and cancelled Terry's orders and future shipments and is ordering a refund for the shipment he did not want.  The last request for action was to make corrections to his credit rating being affected by this situation.  As you can see, it was not his fault!  Terry is a believing Christian.  I was led to believe that the management team members of Plexus were Christians also so hope they are being honest with me.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/12/2015 has been refunded, $99.85. The complainant's order 80458282 dated 11/12 has been also refunded in the amount of $99.85, totaling a refund of $198.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The complainant’s order [redacted] dated 9/14/2015 has been refunded in full, $109.72. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Myself and my family use the products and have had great results and made changes with orders and customer orders with ease via customer service.

WORST COMPANY EVER DON'T BUY FROM THIS SO CALLED COMPANY. THEY HAD MY MONEY FOR OVER 4 MONTHS WON'T GIVE ME MY MONEY BACK EVERYTIME I CALL THEY LEAVE ME ON HOLD WAITING FOREVER JUST TO HEAR THEIR LIES.

I have called 4 separate times about a refund on membership dues. I cancelled my membership over a year ago. Still, I was billed $35 in April and have been jumping through hoops to try to get this worked out.
I sent in the cancellation form after the first time I called (April 16, 2015). I was told the refund would take 2-3 business days. The second time I was told it would take about two weeks. The third time I called I was told it would take 3 weeks. Nothing in the auto-response email says the time period we can expect to wait for refunds. This was the second time I have tried cancelling my membership with Plexus in about a year. After being on hold for 20 minutes and being forced to listen to those dreadful testimonials today, I was told it takes a month to get a refund. So basically, every time I call, therepresentatives add a week to my wait time. I understand that $35 isn't a lot to a major company but it's a lot for someone who is struggling with medical bills and has been more than patient with Plexus.
Note: I am currently still waiting on the line to speak to someone in management (30 minutes not)... Customer Service with Plexus is terrible.