Plexus Worldwide

Dear Customer,

The website states the following.

Directions:

Half an hour before a meal — it does not matter which meal, it can be breakfast, lunch or dinner — pour the Plexus Slim powder into a 12 ounce glass/bottle of water, stir/shake...

and drink. That's all there is to it!

When used as part of a daily hydration regimen (1 stick pack per day), Plexus Slim promotes:

Loss of weight and inches by burning fat, not muscle

Healthy blood sugar levels

Healthy cholesterol and lipid levels

Healthy willpower over food choices

Free radical scavenging (reduces oxidative stress)

The Product is so successful that many of our customers ask if they can take more then the required amount, which is 1 Single Stick Serving.  So Plexus Worldwide has stated that you can take up to two servings a day, but that is not the requirement to be effective, nor do we advertise that the bag is a 60 day supply.

We offer a 60 day MBG, which clearly is stated on the bag and could be the source of confusion for the customer.

If this is not satisfactory to the customer, we are happy to honor a full refund for the order. The customer need only send the product back under the Money Back Guarantee.

Thank you,

Quality and Regulatory Affairs Manager

Thank you for giving us a chance to address this concern.Ms. [redacted] was offered a refund upon the receipt of the returned product which we still have not received.  In the best interests of the situation, we have authorized an immediate refund of $132.15 which has already been...

credited today.  The transaction number is T#[redacted].  The funds will take approximately 24-72 hours to return to her account.We will consider this matter closed.Thank you,[redacted]Customer Service ManagerPlexus Worldwide

I have been a customer since Feb. 2016 and I am thrilled with the results I have been seeing. There were a few hiccups as the company worked on their computer system, but they have improved upon it and it's working better than ever! My doctors are thrilled at my levels and I'm excited to be a part of this growing company. There may be some growing pains, but Plexus does a great job in fixing any issues head on!

I have reviewed the response made by the business in reference to complaint ID 11186567, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Tiffany Wallace

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The complainant’s order [redacted]ated 11/4/2015 has been refunded, $120.10. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I cannot tell you what time I called on June 21, as I called from my office phone, and I have no way of retrieving the call log. If they claim there was no wait time on June 21, then I must've gotten a bad number or something. I don't know. However, I have attached a copy of the email as a screenshot from my computer. You can see all the windows I currently have open, as well as the date and time of today in the lower corner -- I don't want you to think I'm trying to photoshop anything. I do not have a ticket number because nobody ever responded to me. If the email address [redacted]) is incorrect, then that would explain why no one responded, but it is what I got directly from the website. I appreciate this manner getting resolved rather quickly.
 
I would like to ask that this complaint not be closed until I have confirmed that the money has been refunded to my account. I understand that this can take up to 7 business days, so an acceptable closing date would be Tuesday, June 19, 2016.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this complaint.

8pt;">Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 3/13/2016 has been refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Not satisfied with the product did not work the way they advertise. Did not loose weight. I wanted refund company never call back. I just let it go.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s miss shipped order [redacted] has been reshipped with order 82019089 and UPS express shipped with tracking number [redacted]
We apologize for our customer service delays.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does follow through with what it claims it will do, I will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I need to have my refund in a check  I paid off the credit card that was used for this transaction so I need to have it in a check

I signed up to receive an auto shipment of Plexus [redacted] It is explained that you only need to purchase 3 months and then you can "simply" contact the company to have your Auto ship cancelled either by phone or email or by logging into your account. in October, I tried to log into my account and the system was completely changed. I couldn't log in. I sent an email and waited for a response. I never got one. I have since sent at least 7 emails to cancel my auto ship and as of December 3rd have never heard back form them and I received another auto shipment this month. I called them and was on hold for over an hour and no one ever answered.
I feel like this company is a fraud. In order to have my auto ship canceled I am being forced to cancel my credit card and have a new one issued so they do not have access to it.
Beware when using this company.

The correspondence gives conflictual information.    In one paragraph it says "DO NOT RETURN" the product and in another it says "RETURN".    Please let me know what is desired.  
Otherwise, the refund and closing of my account is acceptable.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 1/17/2016 has been refunded, $158.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and...

the

auto-shipment stopped.The complainant’s order [redacted] has been refunded, $ 124.95.

Please allow 5-7 business days for these funds to reflect back into the

complainant’s bank account. It is not necessary to return this order.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant was in contact with our customer...

service

department on 12/2/2015. The complainant’s order 80684270 was stopped. The

complainant’s order [redacted] has been refunded, $122. Please allow 5-7 business

days for these funds to reflect back into the complainant’s bank account. The

complainant’s account has been closed.Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/25/2014. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant does have access 24/7 to turn on and off all automatic shipments. We understand that sometimes when calling from a different time zone it can be difficult to reach us during our normal business hours. Therefore, for the convenience of our Ambassadors, they have complete access to their accounts via their personal internet log-in, referred to as their Back Office.The complainant was refunded for the total product cost in accordance of the above policy. This refund in the amount of $119.85 was processed as of 7/18/2015. Please allow 5-7 business days for the complainant’s financial institution to process the credit, depending on their procedures. If you should need any further assistance please let me know.Thank You.