Plexus Worldwide

To Whom It May Concern,I appreciate the opportunity to further work to resolve this issue. First, please allow me to apologize as I was not clear in regard to the refund that had already been processed. That transaction was dated December 3, 2014 and has hopefully been reflected by the bank at this time. Secondly, upon receipt of the response from the complainant I sent a request to our Refunds Department to review this account.After their review a refund was granted for both the October and November orders. Please allow 5-7 business days for the bank to reflect these credits as well.I also want to thank you for completing and returning the cancellation form, the account has been cancelled and the payment information removed.It is my sincere hope that this resolution is to your satisfaction. Should you need anything further please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,Thank you for the opportunity to reply to the complainant’s response. At the time of sign-up the complainant did agree to the Policies and Procedures all of our Ambassadors follow. I have again copied the section of the Policies and Procedures pertaining to the Ambassador  return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return information is also provided on all invoices emailed directly following purchase and in the complainant’s back office (online website access). It is our responsibility to adhere to these Policies and Procedures as well as enforce them therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/19/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/3/2015 will be refunded, $71.95.
The complainant’s order [redacted] dated 1/3/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/3/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 3/3/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 4/3/2016 will be refunded, $64.01.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account...

has been reviewed and the

complainant is within the customer return policy. The complainant’s 10/12/2015 order [redacted] will be refunded

$144.25. The complainant’s 11/12/2015 order [redacted] will be refunded $144.06.

Please allow 5-7 business days for these funds to reflect into the complainant’s

bank account. Please keep the upcoming holiday in mind and that banks will not

be open again until 11/30/2015. The complainant’s account has been closed. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.At the time of sign-up the complainant agreed to the Policies and Proceduresall of our Ambassadors follow. I have attached a screen shot in which thecomplainant must click “Agree” in order to proceed with sign-up. As previously stated it is our responsibility to adhere tothese Policies and Procedures therefore, I am unable to grant the complainantsrequest to refund the order outside of policy.Also, our Quality Assurance department is responsible fordocumenting the complainant’s experience. If the complainant would please replyto the questions below for documentation purposes.  Questionnaire to complete.1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, orassociated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with theproduct(s)?6. Have you used any home remedies or over the counter products to alleviateyour symptoms?7. Have you consulted a doctor or a physician? If so, could you please providethe name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s): If you should need anything further please let me know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/15/2015 has been refunded, $116.50.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund and consider this complaint resolved.

Regards,[redacted]

Thank you for allowing me to respond. I sincerely apologize if the complainant was misinformed by a fellow Ambassador however, the Policies and Procedures are available for download or to scroll through and read at the time of sign up. I have attached a screenshot of the area during sign up that this is included. The system will not allow you to continue registering as an Ambassador without clickingon the "Agree". It is our sincere hope that potential Ambassadors are taking the time to read through these Policies and Procedures before agreeing to them. This allows the individual the chance to not continue with the registration should they find something they are not in agreement with.If you should need anything further, please let me know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.
The complainant created a preferred customer account on

8/25/2015. Our preferred customer refund policy is as follows;
If you are unsatisfied with a product purchased from Plexus,

you have between 15 — 60 days from receipt of the product to contact Customer

Service for a return authorization. You will need to return any unused product

along with its original packaging to Plexus prior to a refund being issued for

your product purchase, less shipping & handling. You may request a refund

or cancel your auto-order 15 days after receiving your initial order. - See

more at: http://plexusworldwide.com/products/guarantee
The complainant emailed our customer service department

10/7/2015 to request their 60 day money back guarantee and to stop their

monthly auto-shipment.  We apologize for

our customer service delay but are glad the complainant was in contact with

them yesterday, 11/13/2015.Order [redacted] dated 8/25/2015 has been refunded today,

$124.95.Order [redacted] dated 9/22/2015 has been refunded today, $29.95.Order [redacted] dated 9/25/2015 has been refunded today,

$124.95.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded less shipping and handling costs per

this policy. Order [redacted] dated 10/22/2015 has been refunded today,

$34.00.Order [redacted] dated 10/25/2015 has been refunded today,

$129.00.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded in full as if the complainant’s email

had been processed in a timely manner the orders would not have processed.
The complainant's account has been closed.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s Preferred Customer Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 10/16/2015 to request that future monthly auto shipments be canceled. Any order processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/11/2015 will be refunded, $71.95.
The complainant’s order 81203446 dated 1/11/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/11/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 4/11/2016 was refunded, $72.01 by chargeback filed with the complainant’s banking institution.
Please allow 5-7 business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s retail customer account has been closed.
Retail Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.  See more at: [redacted]
The complainant’s order [redacted] dated 1/26/2016 will be refunded, $150.03.
Please allow 5-7 business days for this refund to be processed funds to reflect back into the complainant’s bank account.
It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

Hello,

Thank you for contacting us. When an individual signs up to be a distributor with us, they must agree to the Policy & Procedures before they can complete the sign up process. In the Policy & Procedure, it does state the return policy for a distributor is 5 days...

from receipt and must be in resellable condition. Attached is a screenshot of the sign up page where the Policy & Procedure must be agreed to in order to proceed. I've scrolled to the return policy for a distributor (Ambassador)

However, if the person who talked to her gave her wrong information about the return policy, as a company we will stand by what they said and will issue refund. We have placed a call to the person who signed [redacted] up as a distributor and asked them to reply to us as quickly as possible as to what they told her about the refund policy. If we do not hear from them, we will issue refund for the products she purchased.

I will have an answer by end of day on what will be done but are more than welcome to answer any additional questions you may have.

Thank you,

Director of Corporate Compliance

Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. I have confirmed that the monthly auto...

shipment has been canceled at this time per the complainants note.
We have issued a refund in the amount of $19.69 per the complainants request, as we can confirm they were due the discount. Our system switch over has caused some technical issues in applying this discount, and Plexus has been, and is, actively offering refunds for the 10% difference. We advise that the auto shipment on the Complainants account remain off until the technical issue has been fixed. We also have offered a direct contact in which the complainant may use to seek a 10% refund in a more timely matter in the case that they choose to place an order prior to the technical issue be fixed. There will be no penalty to the complainant for cancelling their auto shipment.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

I am very disappointed with the lack of customer service in this business.
1. For two solid weeks I have tried calling customer service, at which they would not answer my call. I would be directed to an automated message stating "Because of high call volumes we can't take your call".
2. I've message the company multiple times with NO response.
3. I am currently on the phone and have been on hold for 30 minutes now...with no end in sight.
There has been absolutely NO customer service involved and I will never do business with Plexus Worldwide again. I will warn anybody involved with this company of the poor (non existent) customer service that is offered.

To whom it may concern;
 Thank...

you for the opportunity to respond to this complaint.  Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
 We are sorry to hear that the complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close that bank account and have a new card issued. 
 If the complainant would like to provide more information about the fraudulent charges to help us locate them we can refund the charges. Please provide the last four numbers of the compromised card, the expiration date, the date of the charges and the exact amount of the charges have already been provided $258.80 and $263.95. 
 Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Erica B[redacted]

Please have Ms. [redacted] sign and return the attached form.  Once received, I will have the order released and will expedite the shipping.

My Plexus experience has been a nightmare. My first order that took WEEKS to be delivered, but they sure as heck took my money immediately. Now, I did receive it and then a really nice note from the President giving me a percentage off, THAT WAS EXTENDED TO EVERY CUSTOMER!
Last month, I went in to my auto-ship to change my order. I wanted to try a different product. NEVER SHIPPED. NOTHING.
Until of course this month, they charge my bank account, it ships, will take days to get here and so I cancel and will Return it to Sender. BUT, my refund will take 3-5 business days AFTER they receive the returned product. SO I'M OUT $150 FOR 7-10 DAYS, OR MORE.
Plexus, I'm one unhappy person - and will make sure everyone I come in contact that wants to take it, knows.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $109.25.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.