Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I was recently invited to try Plexus Triplex products by a friend. I had health issues & couldn't use the products. It was getting good reviews by some of my friends, but my experience with the customer service response has be a nightmare! I can't get them to refund my money or even stop sending the products.

I sent them a request to take me off their auto-refill service but they sent he products anyway. I tried emailing & calling but couldn't get through (their phone system was down). I got an email about 7 days later thanking me for my order. I tried getting up them several times but still no response. My sponsor couldn't get through either for several days. She finally did get through and they told her that I wouldn't be required to send the products back but I needed to email them again. No response!!!

Apparently they are going to keep sending the products & keep billing me. I am calling my credit card company & requesting that no more bills be paid!

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. First, I would like to address the alleged claims stated in the complaint. All of our marketing material is available on our website, [redacted].We do have strict guidelines our...

Ambassadors are to follow when promoting their business including the requirement to submit their personal marketing material to our Compliance Department for approval. Unfortunately, this does not always prevent non-compliant information from surfacing. We do recommend consulting your physician before beginning any of our products and provide a list of ingredients on our website as well.Second, we would like to gather further information in regard to the symptoms the complainant is attributing to the products. I have attached a brief questionnaire. It would be helpful if the complainant could completethe questionnaire and return it to our Quality Assurance Department so we may open an investigation. This can be emailed to [redacted].Finally to address the 60 Day Money Back Guarantee, the complainant is correct that this would not apply to her. This guarantee is for our retail and preferred customers. Once the individual begins their own business through us the return policy changes. This information is provided in Section 6.L.3 of the Policies and Procedures agreed to upon becoming an Ambassador. I have copied this section below.Section 6.L.3:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I am unable to grant the complainants request for a refund at this time. The account has been inactivated however, so there will be no further shipments or charges.If you should need anything further please let me know. Thank you.Questionnaire to complete.Name:Ambassador ID:Phone Number on the Account:1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 10/27/2015 was

refunded, $158.95 on 11/25/2015.The complainant’s order [redacted] dated 10/26/2015 has been

refunded, $154.90. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s order [redacted] dated 10/25/2015...

was

delivered today, 12/11/2015 with tracking number [redacted]. The complainant’s order [redacted] has been replaced with

order [redacted] which has been shipped with the tracking number [redacted] The last update from USPS was arrived at

USPS Facility in Denver, CO 80217 today 12/11/2015. This package should be

delivered tomorrow or 12/14/2015. The complainant’s order [redacted] dated 10/25/2015 has been

refunded, $110.15. We apologize for the shipping and customer service delay.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. The complainant’s Ambassador Account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. After reviewing both the complainant and her husband’s accounts I found that neither of them were qualified to receive commissions for the month of September 2014. Below is the section in the Plexus Compensation Plan...

detailing what is needed for an Ambassador to be Qualified.Qualifying to Earn Income In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.Unfortunately, the complainant and her husband cancelled their Backup Orders (AutoQualifications) before the end of the commission cycle and thus were not Qualified for September 2014 commissions. Therefor I am unable to grant the complainants request due to there being no commission payments due.  Apart from this, both the complainant and her husband were suspended for violating  Plexus Policies and Procedures. This action would also have suspended all bonuses and commissions, were there any due.If you have any further questions or need any further assistance please let me know.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have been trying to cancel my account with this company for 3 months now. I have emailed them five times with no response. I have been on hold multiple times for more than an hour but had to hang up because no one answered. There customer service is horrible. I still cant get in touch and have cancelled my credit card so I wouldn't get the product anymore only for them to find my new card and charge me for a product I don't want anymore.

Bad customer service. Tried several times over the last 2 months to reach them by phone; recording says "high call volume, can't take your call, call back later, email us..." then hangs up on you. I emailed them over a month ago to cancel my monthly autoship order and they still tried to send it again. Good thing my credit card expired so they can't charge me anymore!

To whom it may concern;
Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies. The complainant...

became an Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order 80218417 dated 10/24/2015 has been refunded, $142.21.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant was in contact with our customer service

department on 12/2/2015. The complainant’s order 80684270 was stopped. The

complainant’s order [redacted] has been refunded, $122. Please allow 5-7 business

days for these funds to reflect back into the complainant’s bank account. The

complainant’s account has been closed.Please let me know if you need anything further.

I have been trying to reach a representative at Plexus for over a week to cancel my preferred customer auto-ship. I'm not satisfied with the products, but can't get a response to cancel my auto-ship. At this moment, while writing this review, I am currently sitting on hold and have been for nearly an hour. I've sent emails, with no response. I tried logging in online, but there is a development error message, so that was not an option either. Another order is likely to ship to me tomorrow, as I can't get anyone to respond to my cancellation request. I question the integrity of this company's business practices. My next step will be to file a formal complaint with the Revdex.com and the [redacted] for the State of Arizona. Based on what I have been reading, there is basis for a formal investigation.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] has been shipped with the tracking number [redacted]. We apologize for any human error that may have errored providing the lengthy number over the phone and the added frustration that it caused.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s

order [redacted] dated 9/25/2015 has been refunded, $126.97. The complainant’s

order [redacted] dated 10/25/2015 has been refunded, $122.20.  The complainant’s order [redacted] dated

11/25/2015 has been refunded, $117.91.   Please allow 5-7 business days for funds to

reflect into the complainant’s bank account. It is not necessary to return these

orders.  We apologize for the

delay in our response. Please let me know if you need anything further.

I wanted to change my automatic order, so I sent an e-mail with my client ID number, contact info and the instructions for the change. I received an auto reply on how there was a high volume of e-mails so a reply might not be timely. I never received any further communication either by phone or e-mail and then received a supply that was not the change I requested. This time I decided to call. I was automatically placed on hold for over 30 minutes and could not get through to anyone by phone. Meanwhile, a message kept repeating, between pre-programmed propaganda pitches, how my call was very important. I finally hung up and sent another e-mail requesting the change and received another auto reply re:high volume of e-mails. After all this run around, I decided To cancel my order completely. I sent another e-mail requesting the cancellation, stated my discontent with the customer service and that I planned to make a report to the Revdex.com. I received an immediate reply with instructions and a web address for cancelling my automatic order. Even though I liked the product, the difficulty in changing my order and the complete lack of customer service has left such a bad taste in my mouth that I will never use this product again, nor will I recommend it to anyone else.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed. The

complainant’s payment information and monthly auto-shipment have been removed

from the account.  The account has been

closed. The complainant’s 11/16/2015 order [redacted] will be refunded

$79.95 for the product adjustment that they were trying to contact our customer

service department to make.  Please allow

5-7 business days for these funds to reflect into the complainant’s bank

account. It is not necessary to return the order. We apologize for the delay in

our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been refunded, $65.00. Please see the attached.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.