Plexus Worldwide

Thank you for the opportunity to respond to this complaint. After review of the account it is determined that the account has been deactivated and all payment information removed.I am unsure as to the delay in the cancellation process and apologize for the inconvenience it may have...

caused. If we can be of any further assistance please, do not hesitate to let us know.Thank you,Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 has been assigned the USPS tracking number [redacted]. However this tracking number has not shown any movement.
To ensure the prompt delivery of this delayed order it has been reshipped with the UPS overnight tracking number [redacted].
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ethan B[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/3/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/15/2015 has been refunded, $139.00.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $139.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.
If you have any further issues or concerns you may reply directly to this email for further assistance.

Thank you for the opportunity to respond to this complaint.  Ms. [redacted]'s orders were refunded on 3/5/14 - three orders totaling $328.82 have been credited to the credit card they originally charged to.  Our apologies for any confusion or frustration during this process.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor [redacted] request to be refunded as a consumer.  On 1/30/14, [redacted] signed up to become an Independent Distributor (Ambassador) for our...

company.  When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Line Item 3 for the Ambassador Return Policy.  Please let us know if you need anything further.

This account that is in dispute is not a customer account. This consumer is an independent contractor that works for the company under a [redacted] status. This Ambassador (Independent Contractor) has certain contractual obligations due to her Policies and Procedures Agreement as a [redacted] employee to provide receipts for orders to demonstrate proof of sale. Plexus Worldwide has contacted this individual numerous times by telephone and email in regards to her compliance to our regulatory obligations to provide proof of sales for excessive volume according to [redacted] statues that affect MLM's. Since the Ambassador (Independent Contractor) has not provided us with the information that is requested, we will refund the order and close her account as a form of resolution. Ambassadors (Independent Contractors) are required to adhere to the Compliance Departments requests for federal regulated procedures from the [redacted]. If refusal to meet this contractual obligation is unable to be followed it is within the Companies purview to terminate the contract for that Ambassador (Independent Contractor). We have already issued commissions for the product that was placed on hold in good faith that the sales receipts would be provided in order for the product to be shipped. It is the companies offer that we will refund the product minus any commissions that were paid out for that singular order as we do not pay commission for unfulfilled orders. We wish this individual the best of luck in her future endeavors and we consider this Independent Contractor account to be closed.Thank you,[redacted] Quality and Regulatory Affairs Manager

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s membership fee order [redacted] dated 3/30/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Worst customer service ever! I was trying to upgrade my account to a preferred customer and the website wouldn't let me. I kept trying and my ambassador called and they told her they knew about it and would have it fixed with in 48 -72 hours. 72 hours later still not fixed and nothing on their website letting you know they are having problems. My ambassador called again and now they said it would take 5-7 days to upgrade my account. Meanwhile I ran out of product that they claim you need to take daily for best results. When I called customer service they wouldn't rush ship, or do anything to help me or try to make it better. Unbelievable!

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/27/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. Also the order dated 12/27/2015 will be refunded minus shipping charges as auto shipment orders are not able to be stopped the same day they are placed.
The complainant’s order 81029025 dated 12/27/2015 has been refunded, $124.95.
The complainant’s order 81450659 dated 1/28/2016 has been refunded, $116.50.
The complainant’s order 81924137 dated 2/28/2016 has been refunded, $116.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been...

closed. The monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 10/28/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded

today, $132.69.The complainant’s order [redacted] dated 11/28/2015 has been

refunded, 119.95.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return the orders at this time. We

apologize for the delay. Please let me know if you need anything further.

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account...

has been closed. The monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 12/06/2015, and order 80391330 dated 11/06/2015, have been refunded, $159.90 total between them both.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

Because of all the hoopla on social media sites, I decided to give Plexus Slim a try. The "ambassadors" claim its all natural with absolutely no stimulants of any kind. And somehow it cures all these diseases. I didnt even have any weight loss happen for me. I just ended in the ER with chest pains. After careful research with the hospital staff, we figured out it was not all natural and there are a lot of stimulants in their products. Which gave me seriously high blood pressure and I have never in my life had bad blood pressure. I just dont want someone else to end up in the hospital. Please stay away from this stuff!

First off, plexus has a bunch of people who DO NOT know diddly squat about the company. I signed up for 34.95$ as an ambassador, I signed up under someone who had an ad saying they would reimburse $30 that day for signing up, so I took advantage of that. Then AFTER I sign up, the ladies didn't want to pay me because I didn't order a welcome pack (I wasn't informed it was a one time option). I signed up to get the deal and then when I could afford products I was going to buy products. I was told my back up order was OFF! And I was told I would be receiving a starter kit. Two weeks later, no starter kit and I find out I don't get that either because I didn't order a welcome pack. So by now I'm upset and don't even want products. I signed a family member up who was lied to about caffeine being in the products and wanted her money back. Then we were both informed the 60 day money back guarantee doesn't apply to ambassadors. We were lied to abiut that too! I have all messages to prove it. Then I'll be dammed of the next day my account isn't charged got 119$ for my BACKUP ORDER THAT WAS SUPPOSED TO BE OFF! that's around the time when this back office crap was being fixed and changed and you couldn't get ahold.of anyone. I received my products October 1st and REFUSED THEM, then I called the 2nd and asked for my refund. I was told it'd take up to 30 days! I never got a confirmation, so I've been calling to get that and find out what's going on with my refund for the past 4 days!!!!!!! I sat on hold a total of an hour and a half on 3 occasions and no one ever answered, as a matter a fact I waited so long that the line asks to enter.some number and hangs up on you. These.last two days I've been calling the recorded thing says there are NO customer service reps to help at this time. I am at a loss for words and at a loss of what to do!! I am stressed and sick and tired of dealing with "plexus" not only will I not recommend this company to anyone I will TRASH TALK IT FOR AS LONG AS I'M ALIVE!!!!!!!

100% not happy with this company. I ordered the product and used it for a couple of weeks but it caused migraines for me. So I asked to cancel the recurring order and it was never cancelled even though it was within my first 15 days. I have called multiple times and the phone number is not in service. I have sent multiple emails and no one has responded. I may have to get a new credit card number because I can't be sure that they won't try to send me another order. Totally unsatisfied.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached “CLN-514-28914.” This is email correspondence between myself and the complainant in which the Revdex.com is copied in.
The original replacement order number [redacted] did not load properly into our systems. This order was deleted and replaced with [redacted].
Order [redacted] delivered to the complainant 4/29/2016 at 10:35 am at or in the mailbox per the USPS tracking number [redacted]. Please see the attached.
The complainant confirmed the delivery of this replacement order by email on 4/29/2016.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant emailed our customer service beginning 10/2/2015

in regards to closing their account. The complainant’s order [redacted] dated 10/4/2015 was refunded,

$122.34 on 11/5/2015. The complainant’s order [redacted] dated 11/4/2015 was refunded,

$121.99 on 11/11/2015. The complainant’s order [redacted] dated 12/4/2015 has been refunded,

$121.99 today, 12/15/2015. Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank from the date that the refunds were processed. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. The refunds have already been processed back to the original payment method, the [redacted] ending in [redacted].
Unfortunately we are required to refund back to the original payment methods. May I suggest the complainant contact their banking institution to discuss further options as they now hold the funds.
Please let me know if you need anything further.

Thank you for allowing me to respond to this complaint. I have carefully reviewed the complainants account with us. The complainant signed-up to be an Ambassador (distributor) with our company on 03/12/2014. At the time of sign-up the complainant agreed to the Policies and Procedures...

all of our Ambassadors follow. A part of those Policies and Procedures is the Annual Fee. I have copied the section pertaining to the fee below:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.Due to this agreement the credit card on file was charged the annual fee on 03/12/2015. The account, however, has been cancelled and the Annual fee has been refunded. Please allow 3-5 business days for the financial institution to reflect the credit.If you should need anything further please let me know.Thank you.

To Whom It May Concern,Thank you for the opportunity torespond to this complaint. I have reviewed the account for the complainant. Ihave found this issue to have already been resolved. A refund in the amount of $34.95was processed on 1/5/2015, it can take 3-5 business days for your...

financialinstitution to reflect the deposit. It can us take 7-10 business days toprocess a refund. We do attempt to process them closer to the seventh day and Isincerely apologize it took eleven days from the receipt of the cancellationform for us to process this refund. I have attached a copy of the invoicereflecting my previous statement in regard to the refund processing date.If you should need anythingfurther please do not hesitate to let us know.Thank youus why here...