Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11000908, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID 11150674, and find that this resolution would be satisfactory to me. for this complaint   I will also be returning the unopened and...

unwanted products from two previous shipments today for refund/credit to my AMEX account.  My wife and I regard these as part of the same issue. I would also note that my wife contacted the firm by phone at the suggestion of her "ambassador". No mention was made to her regarding a need to contact the firm by email.  I will monitor this situation until full restitution is made.  

Regards,

Franklin G[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Please see the attached tracking from USPS.
The complainant’s order [redacted] dated 3/3/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/7/2016 will be shipped with the tracking number [redacted].
The complainant’s emails will also be responded to.
We apologize for the delay.
Please let me know if you need anything further.

I currently need to cancel my recurring Plexus order for financial reasons. When I try to call I either get a busy signal or wait on hold with no response. I have been trying to get through to a customer service specialist for a few days and have not been able to talk to anyone yet. I'm concerned that I won't be able to cancel my order even though I can't afford it anymore. I tried to email Plexus and have not heard back either. I may have to contact my bank and tell them to cancel my credit card.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order 8[redacted] dated 2/15/2016 has been refunded, $203.75.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for allowing me to respond to this complaint. We currently do not have a refund guarantee on our Annual fees therefore no refund was due. We have however made an exception and refunded the $34.95 to the complainant.I hope this...

meets the satisfaction of the complainant. If you should need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
Preferred customer return policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant contacted our customer service department by email on 1/20/2016 to request return authorization of order 81177962. It is not necessary to return the order at this time. We apologize for the delay. However the original shipping costs will not be refunded.
The complainant’s order [redacted] dated 1/8/2016 has been refunded, $111.51.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/26/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/28/2016 has been refunded, $129.00.
The complainant’s 2/26/2016 email also requested the 60 day money back guarantee. Any orders with in this policy will be refunded minus their original shipping charges.
The complainant’s order [redacted] dated 1/28/2016 has been refunded, $124.95.
The complainant’s order [redacted] dated 12/29/2015 has been refunded, $124.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I cannot get a response regarding my order placed on 10/28/15. I have emailed them 7 times. I have repeatedly called them and have benn placed on hold indefinately. I have literally put the call on speakerphone at work and had to listen to their annoying recording for over 1 hour until I finally had to hang up. Terrible customer service. This is unacceptable. They charged my bank account on 10/29/15. Why hasn't this shipped yet? Are they still in business? This "Amway Wannabe" company is horrible.

Would not recommend to my worst enemy.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/16/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $36.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

This is the same response they are giving every one. they claim that they updated there computer system with is a lie. No one can cancel because they do not answer the phone. Once I receive the refund I will send back the item and accept the resolution as long as my account is closed and I no longer receive anything from this company. this is by far the worst customer service I have ever seen

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

D[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the delay. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The customer accounts [redacted] and [redacted] have been closed. The monthly auto shipments have been canceled.
The provided complainant email contacted our customer service department by email on 1/25/2016 to request that future monthly auto shipments be canceled. Please see the attached. All orders that processed after that date will be refunded in full. We will also make an exception for an order dated 1/22/2016. However we were not able to locate any email dated back any further with the provided email or the email on the customer accounts, [redacted] requesting to cancel. If the complainants wish to be refunded any further orders please provide substantiation of their request to cancel these accounts at an earlier date.
The complainant’s order [redacted] on customer account [redacted] dated 1/22/2016 has been refunded, $80.63.
The complainant’s order 8[redacted] on customer account [redacted] dated 1/27/2016 has been refunded, $80.63.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/5/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/11/2015 has been refunded, $106.84.
The complainant’s order [redacted] dated 1/11/2015 has been refunded, $111.17.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for your response. I have received the cancelation form and have submitted a refund request to our Refunds Department for the Annual Web Hosting Fee of $34.95.Please allow 5-7 business days for the financial institution to reflect this. I apologize that the form was not received previously so the cancelation process could not be completed and hope it did not cause too much of an inconvenience.Should you need any further assistance please do not hesitate to let us know.Thank You.Plexus Worldwide, Inc.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s

order [redacted] dated 9/22/2015 has been refunded, $131.57. The complainant’s

order 80196920 dated 10/22/2015 has been refunded, $135.62. The complainant’s

order [redacted] dated 11/22/2015 has been refunded, $131.57.  Please allow 5-7 business days for refunds to

reflect into the complainant’s bank account. It is not necessary to return any

further orders. We apologize for the delay in our response. Please let me know if you need anything further.

although this company claims to have provided me with this hand book they did not I was promised by one of there representatives that the 60 day money back was the same guarantee for all stages of customers and the fact that this product did the exact opposite of what it advertise by spiking my suger ( I am diabetic );and the product advertises lowering and stabilizing blood sugar 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

We were satisfied with the companies response to us however the response has not been followed through.  The company said they would refund order # [redacted] for the amount of $110.11 and order # [redacted] for the amount of $105.82.  We did receive the refund of $105.82 but not the refund of $110.11.  We have waited well beyond the period of time they said it would take to get it refunded.  Like us on Facebook! Follow me on Facebook[redacted] 

[redacted]Nixa, MO. 65714###-###-####

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. I apologize for the delay in processing the refund on the returned product. The refund was processed today, 4/6/2015. Please allow 3-5...

business days, depending on your financial institution, for the deposit to reflect in your account.If you should need anything further please let me know. Thank you.

To whom it may concern;Thank you for the opportunity to submit a second response to

this complaint.After reviewing the complainant’s account I have sent Order [redacted]’s

refund request of $110.11 to our refunds department to be completed. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.