Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $91.00
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[redacted]To whom it may concern;
Thank you for the opportunity to respond...

to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/24/2015 to request that future monthly auto shipments be canceled as of 12/1/2015.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant was in contact with our customer service department on 3/15/2016.
The complainant’s order [redacted] dated 2/5/2016 was refunded, $30.45 on 3/15/2016. Please see the attached.
Please allow 5-7 business days for the complainant’s banking institution to process this and these funds to reflect back into the complainant’s account from the date that the refund was processed by Plexus Worldwide.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 was placed on ambassador account [redacted] for [redacted]. It has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. Please see attached.
The complainant’s order 82001264 dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account. 
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s account has been closed.
The complainant’s order [redacted] has been assigned the USPS tracking number [redacted].
The complainant’s order [redacted] dated 3/22/2016 will be refunded, $123.01.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have already sent them a copy of my customers information, they said in their initial response to the compliant that all I needed to do was submit receipts and they could release the order... well I even attached the receipts to the compliant, and emailed them again, but they still haven't released it.  Yes, I do want the order.  I do not want a refund.  Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/15/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $116.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Seriously? I had to do a Revdex.com complaint to get a response? You are seriously saying that a computer system change caused a FIVE MONTH delay in responding to me...each and every time? You were right on responding the same day when I did a Revdex.com complaint but still have yet to respond to one single email? I sent multiple emails, the first of which was on Nov 10, not Nov 20 as you stated, ticket [redacted]...to try and get my password reset bc the system wasn't working properly...never got a response. I sent one on 11/24, ticket number: [redacted]; I sent one on 11/30, ticket number: [redacted]; and yet another on 1/24, ticket number: [redacted]. What about all of these times? From 11/10 to 1/24, nearly three months, your system was not working to respond to emails at the only cs email you provide? THAT IS COMPLETELY NOT THE TRUTH. And I hope anyone with any sense reading this will know that. I have attached all of these as proof plus a screenshot of my over an hour hold for customer service...for which I still did not ever talk to a representative. (I make $27/hr - are you going to pay me back for that huge waste time - not to mention all of the other avenues I've had to take just to get a response from you finally?)
It's not as easy as you lay out to log in to the account if the system sends a BLANK TEMPORARY PW when you hit the "RESET PASSWORD" option...which was my first email to begin with!!!
I AM COMPLETELY DISSATISFIED WITH YOUR ANSWER. You attempt to somehow minimize your company's monumental ball dropping, blame shift, and take absolutely no responsibility for your complete disregard for my multiple attempts to contact your customer service. You owe me the money you have offered, that is not a resolution - it's mine to begin with. You offered no other retribution to make this situation right with me or even an honest, sincere apology...bc again, you didn't actually accept any responsibility.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10993946, and find that this resolution would be satisfactory to me.  I have received all refunds requested and now consider this matter resolved.  Thanks for your attention to this matter and helping me to resolve my issues with this business.
 

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/22/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To Whom it May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with us and have discovered that we have resent a link for the complainant to fill out a new cancellation form.This is due to the information on the original form not matching...

the information on file. In order to verify identity of the person attempting to cancel theirbusiness with us the information on the form must match the information on file. The complainants ambassador account with us can be cancelled as soonas we have received this form with the correct information. The $34.95 annual fee has been refunded however, the account still remains active.If you should need any further assistance please let me know.Thank you.

Thank you for the opportunity to respond to this complaint. I have looked into the Complainants account with us and found that the cancellation process was handledaccording to our Polices. The account has been inactivated.We do not currently have a refund guarantee on our annual fees however an...

exception was made. The refund of the annual fee however, is handled by our Refunds Department. I was able to locate the request submitted and it in the refund processing queue. Please allow 3-5 business days for the credit to be reflected on your financial statement.If you should need anything further please, let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/12/2016 has been refunded, $109.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] will be UPS express shipped. However I am now able to provide this new tracking number until Monday since we have already missed the pickup for today. Due to this further delay the complaints order will also be refunded in full. The new tracking number when available will be provided to the complainant by email at [redacted]
The complainant’s order [redacted] dated 2/19/2016 has been refunded, $155.20.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to reply to the complainant's response.I have attached a screen shot of the refunded transaction. We did in fact refund the $34.95 to the complainant's [redacted] card ending in [redacted].If the credit is not being reflected in the complainant's account the complainant's financial institution will need to be consulted.If you need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. We apologize for the delay.
The complainant contacted our customer service department by email on 12/23/2015 to request that their account be canceled. Thank you for returning your unwanted orders.
The complainant’s order [redacted] dated 11/21/2015 has been refunded, $139.21.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $139.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We must refund to the original payment method a card ending in [redacted]. Please contact this banking institution to advise them of the coming refund. If you have closed this account but are still with the same banking institution they transfer the refund to your new account. If you have left this banking institution entirely they will sent us back a rejection notice for the refund after settling any debits left on the account. Or they may choose to contact you to settle the refund.
Once we receive a rejection notice for the submitted refund we may then submit you a printed check or electronically deposit the funds in to another account.
Please let me know if you need anything further.

have had no contact with the company until Monday after being on hold for an hour. Was told then that the 15% discount was refunded and that my order had not shipped....duh! No explanation as to why, or why waiting on the phone so long was necessary. My Plexus Ambassdor contacted plexus on Monday 4/25/2016. Plexus told my Ambassadormthat the products would be received at my home in 3 to 5 business days. So I should be receiving my products at the very latest next Monday. My ambassador was told I as being refunded the money due to the wait, not relieving my product on time (since I had waited two weeks for my product I had paid for and waited two weeks for, and no products arrived.) so now I try to log into my plexus account to track the order I am to receive, yet it still had NOT been sent. Was willing to order again if e lotion worked for my psoriasis. But if the company cannot domwhatbtheyntold my Ambassdor than what the heck? They told ambassador nth at product would be shipped in 3 to 5 business days, which mean Sid recurve by nextbmonday at the latest and that I would be refunded. Why was my login cancelled to track the order? Especially when company told Ambassador that I was to keep products, and it would be shipped out that day? And yet no shipment was ever sent out Monday, Tuesday 4/26/16, or Wednesday 4/27/16?

For the past month I have been trying to cancel my autoship. I've called literally every day and have been on hold for over an hour each day. I've sent multiple emails and open several tickets, all with no response. I cannot keep them from charging my bank account without completely changing my debit card number which is not an option with it be associated with so many other accounts. By far the worst customer service I have ever experienced with any company. Complete waste of money and now a lot of wasted time.