Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant was able to contact out customer service department by phone today.
The complainant’s order [redacted] dated 2/3/2016 has been refunded, $86.68.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

I just read a similar review to mine. I had an order that was mis-shipped in November, about a month ago. I had received another person's order so I did end up only reaching a real person on the phone 1 time & she did get my correct items shipped to me but I told her I wanted to get a refund for 2 of the items. I did receive an e-mail that my refund has a case # & someone would contact me as soon as they could. I have send an e-mail about it stating I was getting frustrated about my refund as it is nearly $100 of product that I never received in the first place. I have sent e-mails about at least 2-3 different things as well & NEVER get a real response back, just an automated one that states someone from customer service will get back to me but they NEVER do. I call all the time & never get through because they are always "experiencing high call volume." Like I said, I got through only 1 time but did still have to hold for at least 10 minutes. I am actually currently on hold determined to speak with someone. I have been on hold for 45 minutes!!!!! I may have to give up...this is absolutely RIDICULOUS!!!! I just want to get the status of my refund on product I never even received in the first place. You'd think they would make that somewhat of a priority especially since I've sent an e-mail stating my frustrations. I've been waiting for over a week for someone to contact me about it. I would really like my $100 back sometime soon. In my opinion they are very much lacking in their customer service skills or just do not want to answer phone call/e-mails.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached images.
The complainant’s account has been closed.
The complainant’s order [redacted] has been refunded today 3/1/2016 although please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return order [redacted].
Ambassador accounts are not able to be canceled over the phone. Ambassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador account. However as previously stated the complainants account has been closed due to this complaint’s request.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 9/3/2015 has been

refunded, $124.95. The complainant’s order [redacted] dated 10/3/2015 has been

refunded, $124.95.    Please

allow 5-7 business days for these funds to reflect back into the complainant’s

bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Absolutely will not accept this response - it's a bunch of crap.  This account was CANCELLED last year.  Then they go and charge it again this year saying they "sent" me the form last year but I never sent it back which was not correct. I had sent it back AND they reversed the charge last year. Then on 11/3 I am charged again! I contacted them and as I couldn't prove that I indeed faxed the form AND they credited me over a year ago, I completed and sent in the cancel form again - now this is the 2nd time a year later. On 11/18 they finally decide to contact me? THEN tell me I need to give THEM more information?  Maybe THEY need to get their act together. I was kind the first time around but this company has not refunded my money and I'm done with them. They are NOT a reputable company and I want others to be aware of it. I will not community nor provide anymore personal information to this company.  My bank is taking care of the issue.

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 1/22/16 for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/27/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. However due to the signup fee also being refunded the complainant’s account has been closed.   It is not necessary to return the order.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $145.76.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. The complainant became an Ambassador...

(distributor) withPlexus Worldwide on 7/21/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassadorrefund policy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent six emails, four of which included the Refund Policies.If you should need anything further please let us know.

Thank you for the opportunity to respond to this complaint. After review of the account in question the following has been determined as to why we are unable to grant the request of the consumer at this time.

 

1. Payment card industry regulations require us to process refunds...

back to the cards on which the original  purchase was made. 

2. As a merchant, we are required to follow those procedures. 

3. If this card was tied to a business account to which the consumer had access, her bank should have documentation supporting her association with the account, even if it is now closed. 

4. We processed the refund and the funds have not been rejected by Ms. Lounge’s bank and returned to us.  As a result we have fulfilled our obligation as it relates to processing the refund to the consumer .

5. Only the consumer’s bank can answer how the refund was applied.

6. If we were to issue a second refund, we would in effect have refunded the consumer two times for the same purchase.

If any further assistance is needed please let me know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today, $124.95.  The...

complainant’s account has also been closed. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Unfortunately the additional 10% discount for our preferred customers is not working properly in our new computer systems. Please reply directly to my email reply in the future for the most prompt service to have your additional 10% manually refunded to you until our system it properly functioning.  
The complainant’s order [redacted] dated 11/22/2015 has been refunded, $12.49.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $12.49.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Our apologies for the frustration and time involved in getting this resolved.  After review, we have not been able to find a faxed cancellation form which would have initiated the refund of $34.95.  However, I have processed...

the refund and inactivated the account based on the information Ms. [redacted] has provided in this complaint. Please let us know if there is anything else we can do by contacting Ambassador Relations - [redacted].

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by phone on 1/22/2015.
The complainant’s order [redacted] dated 10/10/2015 has been refunded, $83.31.
The complainant’s order [redacted] dated 11/9/2015 has been refunded, $75.15.
The complainant’s order 80818815 dated 12/9/2015 has been refunded, $75.15.
The complainant’s order [redacted] dated 1/9/2016 has been refunded, $83.31.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

Placed my first order on March 23. My CC was charged on 3/25. On 3/29 I received an email stating "Your order Order # 82325896 is ready for pick up or has shipped and should arrive within three (3) to five (5) business days from the shipping date for continental US orders". I kept checking the tracking number and it just kept showing only a label created. My Ambassador called and checked. Today 4/4 I checked the tracking # again and it says "
April 4, 2016
Pre-Shipment Info Sent to USPS
The U.S. Postal Service was electronically notified by the shipper on April 4, 2016 to expect your package for mailing.
This means almost two weeks after my order was placed the package still has not shipped.
I have attempted to call them two times only to be in the queue for 20+ minutes both times, all while being told what a valuable customer I am.
I was able to go online and cancel my recurring shipment, however since you can't return product without an RA#, I won't even attempt to return it, if I ever receive it.
I do not recommend doing business with this company, the Ambassadors seem to have their hearts in the right place, but the company itself is horrible.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
We apologize for the delay. A replacement order number [redacted] has been created to ship the complainant the missing Plexus Slim product. This order has been assigned the USPS tracking number [redacted]. If the order is delivered with this tracking number the complainant may keep this package as well.
This order has also been UPS overnighted with the tracking number [redacted] to ensure its prompt delivery.
Please let me know if you need anything further

Thank you for the opportunity to respond to this complaint.  After review of the account I did not see any mention of a return for refund, only account cancellation.  My apologies for the frustration and confusion - a full refund has now been issued under the 60 Day Money Back Guarantee in...

the amount of $115.35.

Signed up as an ambassador because my wifes friends told her it worked, after 3 months and almost 500$ she decided it wasn't worth the expense so I "tried" to cancel by calling and emailing only getting automated responses. I finally had to cancel my debit card to get them to stop billing me. To me is a scam but that's only my opinion.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/6/2015 to request that future monthly auto shipments be canceled and return order 80797442.
The complainant’s order [redacted] dated 12/6/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 1/6/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies.
The complainant became an [redacted]r (distributor) with Plexus Worldwide on 12/31/2015. At this time the complainant also placed order [redacted]. On 1/4/2016 the complainant contacted our customer service department by phone to request that order [redacted] be stopped and refunded. On 1/4/2016 the complainant’s order [redacted] was stopped and refunded $246.77.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that the refund was initiated.
The complainant’s ambassador account with Plexus Worldwide has been terminated.
If you should need anything further please let us know.

I have been extremely pleased with how the Plexus products have worked for me and several of my friends and family members. It has been easy to order products, shipping is fast and customer service is friendly and positive to deal with. I highly recommend Plexus Worldwide!